My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... See more
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See what reviewers are saying
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't b... See more
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... See more
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... See more
Company details
About Duty Refunds
Written by the company
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Contact info
16 Great Chapel Street, W1F 8FL, London, United Kingdom
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very easy and smooth method to get duty…
Very easy and smooth method to get duty refund - would never have been able to do it myself. Took a while but I was expecting that. Highly recommended.
August 31, 2023
Unprompted review
Such a great service- I didn’t think I…
Such a great service- I didn’t think I would be able to recover the import tax after I returned some clothing but duty refunds made it so easy. Had my refund in a month which I was so pleased about. Would def use again!
August 29, 2023
Really helpful
Really helpful, sent the money instantly once bank details were provided.
August 29, 2023
Really quick helpful and successful!
August 20, 2023
Great service
Great service, fast and efficient communication, easy process and fantastic results. Highly recommend!
August 22, 2023
Unprompted review
Great service
Great service, easy to use, updated along the way with emails and got the duty refund on goods returned from UK to dealer in Holland.
August 22, 2023
Made such a complicated process so easy…
Made such a complicated process so easy ! Would highly recommend, thanks for the great service!
August 22, 2023
Got my refund back
Got my refund back! Kept me informed at all times. Took a few weeks but dealing with HMRC can't be easy. Really pleased!
August 14, 2023
Great service
Great service. Did everything so all I had to do after providing the initial detail was wait.
August 20, 2023
Excellent service
I was sceptical at first but this was one of the easiest processes ever. Would absolutely 100% recommend. I would never have been able or bothered to do the process myself. Excellent service & value for money.
August 20, 2023
Very straightforward process and got me…
Very straightforward process and got me a refund of over £600 from HMRC for a product I bought and then needed to return.
I would not have had the time to do this myself and feel this service is great
August 17, 2023
Very happy customer took a while to get…
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't been for duty refunds I would have given up on my claim as working through customs directly was so stressful. the fee is minimal I would highly recommend duty refunds.
August 9, 2023
Brilliant
Easy to use, responsive and helpful customer service. My case was a challenging one and didn’t go to plan due to factor outside of their control, but they took full responsibility and did the right thing. Couldn’t reccomend more
August 16, 2023
Smooth services
Smooth services. Although it took time constant follow up was received. Thanks!
August 16, 2023
The fees are excessive and it took…
The fees are excessive and it took forever.
August 11, 2023
Unprompted review
Reply from Duty Refunds
Hi Eloi, thank you for sharing your experience and we are sorry that fee and processing times didn't match your expectations.
To clarify, you initially paid £46.19 import VAT and £12 non-refundable Parcelforce customs clearance fee to Parcelforce. We were able to reclaim the full £46.19 from HMRC, and we charged our 15% fee which amounts to £6.93.
Regarding the length of the refund process, this is unfortunately dependent on HMRC's internal processes, and the 8 weeks it took for your refund to be issued is longer than usual.
If you would like any further help, please do not hesitate to get in touch with us by email on contact@dutyrefunds.co.uk and our team will be more than happy to assist.
Definitely worth it
Definitely worth it, would recommend and will use them again. Brilliant service!
August 6, 2023
Simple and hassle free user experience
Simple, transparent and hassle free user experience. It took HMRC a long time to approve and process the refund, however, Duty Refunds did a great job of keeping me up to date on the progress giving me assurance I had not been forgotten about. Highly recommend!
August 11, 2023
Unprompted review
Daniil was extremely helpful and went…
Daniil was extremely helpful and went out of his way to help me, he only started this job and the way he dealt with my ongoing problem that i have had last 6 months that no one else could he sorted it out in just hours. Very professional. It was very kind of him to call me and discuss this matter, he got my refund sorted straight away which i am so grateful because it was getting very frustrating and Daniil was very sympathetic. Thank you so much you are an absolute star.
August 8, 2023
Good but took a chunky fee
Good but took a chunky fee, I would use them again. but the process took too long if you really require the refund
July 30, 2023
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