My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... See more
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See what reviewers are saying
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't b... See more
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... See more
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... See more
Company details
About Duty Refunds
Written by the company
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Contact info
16 Great Chapel Street, W1F 8FL, London, United Kingdom
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% recommended
For a really nominal fee and a really easy form to fill out, Duty Refunds did all the work for me, in a reasonable amount of time, and got my money back. I would 100% recommend anyone to try this to get customs fees back when they've, for instance, returned a product to another country like me. (Unfortunately I was charged by the other country as well on the return, and Duty Refunds can't really help me there, but at least I got the UK fees back.) I would probably never have attempted to do all the paperwork myself and would have been over £70 out of pocket from the UK fees (not including the admin fee from UPS which I can't get back...) Would use again without a doubt.
September 21, 2023
They been amazing
They been amazing! No issues...keep updated at all times, very good service!
September 22, 2023
Very good experience and very helpful…
Very good experience and very helpful staff .
September 14, 2023
Quick and easy.
September 14, 2023
TRUSTWORTHY
Absolutely amazing team and communication, especially considering the task was very taxing and I couldn’t have done it on my own. They offered to answer any questions I had, however I didn’t understand the process enough to have any questions in the first place. 5 stars, very trustworthy. Highly recommend!!!
September 14, 2023
Unprompted review
Very quick and proficient service.
September 13, 2023
Superb service throughout
After being overcharged VAT on goods that had been returned to the EU, I tried to start the process of claiming this back online myself. Even with all the appropriate information, this was very confusing.
I therefore decided to use Duty Refunds, who processed the same information and had the refund due to me back in my account within 22 days. The small fee was well worth it. Superb service throughout.
September 13, 2023
Stellar Service
I have nothing but positive things to say about this company - to think I’ve seen reviews complaining about what I consider a very (very) small 15% commission for a job that would’ve taken ages. The communication was effortless and they took care of everything from start to finish. Thank you guys!
September 14, 2023
Unprompted review
Highly recommended
Like many others, I initially wondered if this was a scam but no, it's a really great, efficient service for a very modest fee. Highly recommended.
September 11, 2023
Provided updates throughout the…
Provided updates throughout the process, made it very simple to claim the funds back.
September 11, 2023
Excellent service
Excellent service, really simple process that delivered a refund in very quick time. Well worth the fee to reduce the hassle !
September 10, 2023
Exceptional customer service
From start to finish the service was excellent. I purchased an item whilst in the UK however the refund process commenced when I returned to Australia. From the outset the communication was excellent, I didn’t have to chase DutyRefunds they kept me informed throughout the process.
September 7, 2023
Really easy to deal with
Really easy to deal with, costs were clear.
Made what appeared to be a complicated process easy for a reasonable fee
September 6, 2023
Really efficient
Really efficient. Great comms. Really clear instruction on what I needed to do and requirements. Recommend to anyone.
September 6, 2023
Super service
Super service, very transparent and regular communication and helped me recover a significant over payment of duties.
September 5, 2023
Smooth experience
September 6, 2023
Unprompted review
Quick and easy
Very quick turnaround and easy application. Thank you for a great service
September 3, 2023
Fast and simple
August 31, 2023
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