Came on time which was good but haven’t unpacked yet as not needing to use it at present
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Review summary
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DUUX make lovely products... ...but there were a couple of hiccups along the way, before it all ended well :) First off, I ordered a 1500W oil-filled radiator, around 5pm. Just after... See more
Duux make really nice quiet "Whisper" fans, and I bought an extra one for the heatwave. I received a "dispatched" email very quickly, but then nothing following up, and no fan. I tried emailing... See more
It did say comes with a filter and that would be added to the package, but I only received 1 filter. I would assume a filter would be given with the device and I was expecting an extra on. Making the... See more
Company details
About Duux UK | Designed for better air
Written by the company
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Contact info
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, United Kingdom
- contact@duux.co.uk
- duux.co.uk
3.2
Average
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very fast delivery and easy product to set up
Very fast delivery and easy to follow instructions for setting the product up and operating it.
December 8, 2024
Reply from Duux UK | Designed for better air
Hi.
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Nope!!!
The Heater (Threesixty) itself is average - just like any other in terms of performance. It looks pretty good though.
The major issue here is that they promote it as Alexa compatible. It's not. Just check the many reviews of people with the same problem trying to get it to connect. The customer service is abysmal. They send you standard emails with absolutely no help and try to fob you off. Oh, and the schedule function doesn't work either. Sending mine back because of the terrible customer service in trying to get issues resolved.
November 17, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi Raj,
Thank you for taking the time to leave us this feedback. I am sorry to hear of the compatibility issues. I can see that our team tried to assist you with the troubleshooting guides that are made available to us by the App team. I am sorry to hear this didn't assist you and you had to return your device due to this. I will ensure this is fed back to the relevant people.
Si - Customer Experience Team
Good looking, controllable heater
Good looking product that provides 360 degree heating quite efficiently. The remote control is quite useful.
We are not convinced about the accuracy of its thermostat.
November 29, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. Feedback is very important to us so that we know what we need to work on in the future so thank you for flagging this up to us.
Si- Customer Experience Team
Stylish, effective fan heater.
Stylish, effective fan heater. App is good and it’s great to be able to control the heater remotely, control the temperature and set schedules. The thermostat seems fairly accurate which is unusual for a fan heater, Only complaints are: it won’t blow cold air for use as a fan in the summer, and although the app is good, manual control of the heater is limited to changing the three heat settings and you can’t control the temperature manually.
November 29, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for getting in touch and leaving us this detailed review. As noted this device wont blow cold air as it is a fan heater. We do offer a great range of fans however, which can be found on our website.
Si - Customer Experience Team
arrived with a broken wheel and not performing well so far
My Bora arrived with a broken wheel. Not a big deal, but not a good start. After an hour and a half of running it in a small bedroom at 17 degrees Celsius, I got the first “frost buildup” warning… the unit has had “P1” (defrosting) warnings/stoppages multiple times in the first 10 hours of running… not encouraging… it’s also a big 30L unit but has struggled to bring humidity down in the small bedroom from 64% to 57% over those 10 hours (target set at 50%). The humidity gauge also seems a bit erratic and is inconsistent with two separate humidity gauges that I’ve put in the room to check (they’re just cheap Amazon devices but are consistently within 1% of each other whilst the Bora number fluctuates significantly). Over the 10 hours it hasn’t yet filled the container, but it is getting to about 3/4 full… so maybe on pace for 2L per day? It’s day one, but I’m not feeling optimistic. On the plus side, it looks nice and isn’t too loud. The app is simple and works.
December 7, 2024
Reply from Duux UK | Designed for better air
Thank you for your honest feedback regarding our Bora, much appreciated! If you would have any questions about any of our products feel welcome to reach out to our support at any time!
Si- Customer Experience Team
Excellent product and efficient delivery
Excellent product and really efficient delivery. I ordered my dehumidifier on a Friday and received it the next day on Saturday afternoon!
November 29, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Loft
Quick delivery and the heater really does what it claims heats a 30 square meter loft space in about 20 to 30 minutes very impressive
November 29, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Nice heater
Had a problem with the app so had to contact Duux which was successfully sorted. Instructions supplied with heater not clear enough.
November 27, 2024
Reply from Duux UK | Designed for better air
Hi,
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Great small, portable heater…
We were looking for a portable heater and we definitely picked well with the Duux 360. It’s small, light and stays fairly warm - so it’s easy to move from room to room when needed. The app is really useful too and allows you to control the heater remotely. The only, minor, issue for me is that on its two highest setting it’s quite loud…just have turn the TV volume up a bit 😁
November 18, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Si- Customer Experience Team
Very good with in one day 20L tank full…
Very good with in one day 20L tank full it sucks the moisture very pleased with purchase
November 23, 2024
Reply from Duux UK | Designed for better air
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
i have received the use heater I am…
i have received the use heater I am very disappointed with my order deal
November 21, 2024
Reply from Duux UK | Designed for better air
Hi,
I am sorry to hear of your disappointment regarding the discount. I can see that the item you ordered was already on a great offer which means that any further 10% is not eligible. We do try to make this as clear as possible when signing up, as well as when you receive the discount code itself. However we take this feedback and will look to review to see how we can make this clearer.
Si- Customer Experience Team
Ordering procedure simple and delivery…
Ordering procedure simple and delivery as expected. Remote works perfectly.
November 19, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Quick delivery and it’s such a…
Quick delivery and it’s such a brilliant piece of equipment . We bought the dehumidifier and it dries my clothes so quickly .. it’s fantastic
November 18, 2024
Reply from Duux UK | Designed for better air
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Great experience from ordering to…
Great experience from ordering to receiving the dehumidifier the next day. Really pleased.
November 14, 2024
Reply from Duux UK | Designed for better air
Hi,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Si- Customer Experience Team
Smart Heater Fan 5 Stars
I received my smart heater fan, I already own the cooling fan so love the brand.
However the plug pin was damaged and made it unusable.
I returned it but because I didn’t want to wait until they examined it before they sent a replacement I ordered another -
So waiting for a refund.
The heater fan is fantastic, I use the setting to come on in the morning and am able to switch on from the App.
Brilliant product & company
November 13, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Worst buy ever.
Worst buy ever.
False advertising at its best, I bought this yesterday for the 'works with google' features. Only to discover the cloud connection problems have been on-going since August!!!
Clearly you don't want to make money, on this finding I'm returning this rubbish and I'll be reporting this this as false advertisement for failure to provide a clear and "flawless experience" as you put it on the packaging!
November 12, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. Feedback is very important to us so that we know what we need to work on in the future so thank you for flagging this up to us.
Si- Customer Experience Team
Reply from Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
brilliant machine
brilliant machine, we are using the app to control it and it works lovely...
October 22, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave us this feedback!
Jade - Customer Experience Team
Reply from Duux UK | Designed for better air
Hi,
Thank you for the 5 stars! We really appreciate it.
Jade - Customer Experience Team
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