DW Windows LtdReviews 

1,484
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and extensive knowledge, making every interaction pleasant and informative. The service, from initial inquiry to completion, is frequently described as seamless and efficient, with many appreciating the high standard of communication and the non-pushy sales approach. People are extremely pleased with the quality of the products, including windows and doors, noting their superb appearance and the high standard of installation. Reviewers also highlight the excellent user experience, with fitters working diligently even in challenging weather, maintaining cleanliness, and ensuring customer satisfaction. However, some people mentioned issues with after-sales service, including problems with repairs, unaddressed issues with product color, and instances of property damage during installation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from initial contact... See more

Quality

People report positive experiences with quality, consistently praising the high standard of work and... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their... See more

User experience

Clients share positive opinions on user experience, with many describing the entire process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience of D W Windows was 5 star from start to finish. From dropping in at the showroom & placing an order to John the surveyor measuring up & actually saving us some money (thanks John) to Ga... See more

Company replied

Rated 5 out of 5 stars

Just had 8 windows and 3 doors fitted last week. Could not be happier with them. The quality is superb. From initial enquiry to completion was seamless. The salesman Aaron was not pushy and very helpf... See more

Company replied

Rated 5 out of 5 stars

Another great quality installation by D W Windows. Would not use anyone else other than this fantastic company as we have always received excellent service from start to finish. From Tom (Sales Rep),... See more

Company replied

Rated 5 out of 5 stars

I had 2 French Doors installed in April which I am extremely happy with. From start to finish communication was of high standard. All staff I have dealt with were friendly and professional. No mess wa... See more

Company replied


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Shop
  4. Double Glazing Installer
  5. Glass Industry
  6. Home Improvement Store

About DW Windows Ltd

Written by the company

Contact Us

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We work throughout the West Midlands and beyond mainly domestic properties however complete work on some commercial properties too.

Here at DW Windows we would like to think that we are different to any other double glazing companies. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind.

Book a FREE Quotation

Our business has grown to where it is today through satisfied customers recommending us and complimenting our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for your complete peace of mind. We provide our deposit protection insurance and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our price.

If you choose DW Windows you will be allocated a dedicated Surveyor as a 1st point of contact during your installation. Also a dedicated aftersales team will look after you once your project is complete. Our workmanship, materials (including the glass units) and labour are provided with a full 10-year, insurance backed guarantee.

If you have not done so already please visit our showroom in Coseley for inspiration, where we have 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom.

Visit our Coseley Showroom!

We have fitted thousands of windows & built hundreds of conservatories and orangeries over the last 20+ years throughout the Midlands of all shapes and sizes and it would be a pleasure to add yours to the list.

If you have any questions please do not hesitate to contact us on 01902 661779 or email sales@dwwindows.co.uk.

We are happy to help.

Book a FREE Quotation

View our latest offers!

For your complete peace of mind, all our installations come with our 10 Year Insurance Backed Guarantee

Finding the right installer isn't just about price!

Finding the right installer isn't just about price!
Built on Quality, Affordability and Reliability

Contact info

Promotion box for DW Windows Ltd

Visit DW Windows

Never miss a deal with DW Windows! Visit us online or at our Showroom!

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,484)

175 reviews in the last 12 months

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Rated 3 out of 5 stars

Disappointed

I wish I could give a higher rating but some aspects let this company down, the sales team were fab but my door arrived damaged so I had taken a day off work for no reason, I then had to chase all updates myself i had no apology for the inconvenience or the damaged door. When arranging my new installation date again I had to chase the woman on the installation team was extremely rude especially as this was an error on their part as my door had obviously not had any quality checks done. I am still awaiting an apology and I would not be recommending this company to any friends.

September 11, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Miss Brookes, thank you for taking the time to provide a review.
I am sorry that your door was delivered damaged from the manufacturer. I am pleased however that this was noticed before we installed it and it was reordered with another date scheduled with you. I am sorry that we could not have given you more notice of the initial install date having to be deferred but with door suppliers (particuarly Rockdoor due to the high demand for these doors) they often only get delivered to us a day or two before installation. As soon as we knew of the issue you were were advised. Our notes suggest that every time we called you there was no facility to leave an answer message and when we reach you you advised that you didn't answer our call as you were too angry. This is totally understandable in the circumstances. However it does support that we were trying to communicate with you. Our internal notes also detail how we apoligised to you for this matter however you wanted compensation to which we were unable to provide.
Once again may I support our apology for this unfortunate event which we resolved by installing a beautiful door as you had chosen on an alternative date.
Thank you once again for taking time to provide a review, it assists other customers in choosing a reputable installer. Should you wish to discuss this matter further please call us on 01902 661779 where we will be happy to assist.

Rated 5 out of 5 stars

Replacement of 2 winfows…

Prompt service and professional and polite throughout

September 27, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Good morning Chris, thank you so much for your 5-star review and for choosing us!

Rated 5 out of 5 stars

Very professional

Had a Rock Door fitted. Really professional fitters, polite & courteous cleaned area once finished. We had used DW Windows previously to fit a conservatory and replacement windows. Would highly recommend

August 27, 2025
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Reply from DW Windows Ltd

Hello Andrea, thank you for your kind review and for choosing DW Windows!

Rated 5 out of 5 stars

Incredible friendly service

Incredible friendly service , from the first phone call to the installation 🤩🤩🤩🤩🤩

September 23, 2025
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Reply from DW Windows Ltd

Music to our ears! Thankyou so much for the 5* review and choosing DW Windows!

Rated 5 out of 5 stars

Good service and quality

Easy to deal with on phone. Very accommodating. No fuss. Window changed without any problems. Cleaned up after. Good service

September 22, 2025
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Reply from DW Windows Ltd

Thankyou for giving us 5 stars! We really appreciate it - glad you got a good service. Thankyou for choosing DW Windows.

Rated 5 out of 5 stars

Our 2nd time using DW Windows

Our 2nd time using DW Windows
Totally professional and friendly staff, very high standard of work, left no mess.
Highly recommend this company

September 18, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thankyou for giving us 5 stars and spreading the good word about DW Windows! We appreciate your feedback, Thankyou for choosing us as your Trusted Installer.

Rated 5 out of 5 stars

Full house of windows, doors and guttering

Had 7 windows, guttering, french doors and front door. Took five days and was like clock work. Scaffold up and down quick. Skip picked up immediately day work was finished. Ian and Craig the fitters came early everyday and worked none stop. Great fun guys made the experience an absolute pleasure. No issues despite torrential rain last few days. Second time using dw windows. Would’nt use anybody else.

September 8, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

This is brilliant! Thankyou for leaving a 5* review and returning to DW Windows! So glad to hear that the process was smooth, despite the rain! Well done Ian and Craig!

Rated 5 out of 5 stars

Arrived on time.

Arrived on time.
Completed and tidied away when finished.
Very happy with my door.
Great service

September 16, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Hello Tina, thank you for your review. We’re delighted to hear that you’re happy with our service and satisfied with your new door.

Rated 5 out of 5 stars

Professional knowledgeable staff before…

Professional knowledgeable staff before and during ordering process. Great quality products and services.
Big thanks to Dan and Aaron for a first class installation. Great work ethic.
Matt who fitted the patio door, great job.
Wouldn't hesitate to recommend DW Windows
Thanks again.

September 13, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Kevin, thank you for your lovely review and for choosing DW Windows. We are happy to hear that you had a great experience with our team and will pass your kind words onto Dan and Aaron!

Rated 5 out of 5 stars

Rock door dw windows

1st class experience from getting the quote to having the door fitted. Best quote from 4 , very happy with the fitters excellent job and kitchen left spotless .

September 9, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for choosing DW Windows Mr Warner and thank you for taking time to provide a positive review, please continue to spread the good word of DW :)

Rated 5 out of 5 stars

Would recommend to all

Excellent customer service and the boys did a fantastic job with the fitting. Would recommend to anyone who needs their services.

August 29, 2025
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Reply from DW Windows Ltd

What a wonderful review! We aim to please. Thanks from all of the DW Team for taking the time to give us such a great review - we will pass on your comments to our fab fitting team :)

Rated 5 out of 5 stars

They were recommended to me and I've…

They were recommended to me and I've been so impressed I've booked them to replace my windows now.

September 4, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

We love a good recommendation! That's why we reward those who recommend a friend! We are glad you listened and came to DW Windows - Thankyou for choosing us and leaving a 5-star review!

Rated 5 out of 5 stars

Fantastic experience.

DW windows have been fantastic from start to finish. I originally requested a quote to replace a window with patio door however after seeing their reviews and products I decided to get a quote from all new windows, a new front door and french doors. Rachel who came to do the quote was very friendly and knowledgeable and she put no pressure on me to commit. After accepting the quote, the surveyor (I believe his name was Gary) came out within a week to complete the survey and again he was friendly and knowledgeable. We were able to get the fitting date at the time of the survey. On the date of installation Ian and Craig came on time and communicated well with us throughout the process. They alleviated any fears and completed the job in a professional manner with minimal mess. There was an unforeseen issue with the bay window however this was rectified quickly and efficiently. The communication and service has been fantastic from start to finish and the new windows and doors are superb and are brilliant quality. I would 100% use DW windows again.

August 13, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Wow thankyou for your kind words! We really appreciate it! So glad to hear we rectified the issues quickly - our priority is ensuring you are happy. Thankyou for leaving a 5-star review and choosing DW Windows!

Rated 5 out of 5 stars

Value for money and the quality seems great so far

We took our time to choose this company and had quotes from several local competitors- I think we made a very good choice for service and value for money. Early days but I cannot fault the for their service so far and we are pleased without new door and side screens.

September 6, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

This is so good to hear! We would always advise to collect a few quotes so you can see/compare value for money and the service we provide. Thankyou for giving us 5-stars and trusting us with your home! We are glad you are happy with your installation.

Rated 5 out of 5 stars

I have used this company many times…

I have used this company many times over the last four years and have always been very happy.
They seem to employ all the best people and provide quality products and an excellent service , no matter how big or small the job.

September 4, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thankyou for returning to DW Windows and leaving a 5-star review! We are proud to have such a great team! We are glad you are pleased with your installations.

Rated 5 out of 5 stars

Great company

Quality people from start to finish. The office staff, Craig , our surveyor and fitters are knowledgeable and professional. The attention to detail by our fitters was second to none. We would highly recommend DW Windows

September 2, 2025
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Reply from DW Windows Ltd

Wow, Thankyou so much for this 5-star review. We will pass your kind comments to the team, we really appreciate it! Thankyou for choosing DW Windows, we are glad you are happy with your project!

Rated 5 out of 5 stars

Great company to work with.

Professional service on all aspects of the job. Installers Chris and Brett are a credit to the company.

August 29, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thankyou so much for your kind words! The team really appreciate it! Thankyou for leaving a 5-star review.

Rated 5 out of 5 stars

Craig at DE windows went through all…

Craig at DE windows went through all options available, colour , styles, price & fitting with us for our windows. He was very helpful and courteous and polite and not a bit pushy. He left us with our quote. We had a couple of quotes & there's was the best, so we decided to go with them. When fitters arrived they were pleasent & very efficient and left the premises clean and tidy. Overal a very good job. Well pleased with our windows

August 26, 2025
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Reply from DW Windows Ltd

Just what we like to hear! So glad you are pleased with your new windows. Thankyou for leaving a 5-star review and choosing DW Windows - it is greatly appreciated.

Rated 5 out of 5 stars

Claire and David Steele , satisfied customers

We chose D W Windows to replace out kitchen door and window . The work was carried out very professionally , to a high standard, a quality job in every way. When the work was completed Chris and Brett cleared everything away to such an extent that I wouldn't have known anyone had been here. It's hard to find good workmen but we found them in Chris and Brett and wouldn't hesitate to have them here again.

August 26, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

WOW! Thankyou for leaving such a great review! We will pass on your kind words to Chris and Brett - it's nice to know good work is appreciated! Thankyou for the 5-star review and choosing DW Windows!

Rated 5 out of 5 stars

Perfect

From start to finish it was such an excellent experience, very clean workmanship, no mess at all, fitter cleaned up after fitting, great patio window at a competitive price, quality toughened glass, very friendly company, easy to deal with,small snagging issue which was
rectified within the hour, such a good honest company, would highly recommend to anyone, and will be dealing with again in the near future.

August 25, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thankyou so much! What a great 5-star review! We are glad you are happy with your patio door! We look forward to working with you again in the future - Thankyou for choosing DW Windows.

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