dxbperfume.co.uk Reviews 2,137

Good product good delivery time would definitely recommend using again

Arrived in a cracked bottle

Lovely bottle and scent

I placed my order over a week ago and it still has not arrived, I emailed them in order to find out where my fragrances are and when I will receive them but no response.

Items arrived on time however. They are nothing more than skin scents that are gone after an hour . Binned them. Suppose you only get what you pay for.

My partner has ordered goods from you , and delivery said 3-5 working days, it has now been 11 days since she has placed the order and Royal Mail are saying that, they are still waiting for the goods to be received , where as on your site it says , they have been delivered to them, the customer service is poor, as the only way of contacting you is through a chat bot, that constantly asks to check the status of your delivery and not actually resolve the issue.
Just poor.

⭐☆☆☆☆

Extremely disappointing experience.

I placed an order for a perfume on 16 May and, despite waiting well beyond the expected delivery timeframe, I have still not received my parcel.

What has been even more frustrating is the complete lack of customer service. I have sent multiple emails requesting an update on my order and have received no response whatsoever. As a customer, being ignored after payment has been taken is unacceptable.

The perfume was intended as a gift, and the delay has caused significant inconvenience. Had the company communicated properly and provided honest updates, this situation could have been handled professionally. Instead, I have been left without the product, without answers, and without confidence that my order is being dealt with.

At this stage I am considering escalating the matter through my credit card provider and relevant consumer channels.

Based on my experience, I cannot recommend this company. If you decide to order, be aware that communication and delivery may be an issue.

Attar, ok. Delivered on Time.
I noticed on the side of the Box what it seems an expiry date (01/25) what it might mean that was sitting on a shelf or a long Time before I bought it.
I ve Sent a message to them through their Customer Service, but I didn t get any reply.

Well impressed by this company, ordering was simple and efficient, fast delivery and kept well informed throughout.Quality packaging and great smelling products. Highly recommended.

There was a delay in delivery. It took over 10 days before I got my order. I had to chase customer service to get updates on my order. The delay was from DXG and not the delivery company used. Overall, However, I am pleased with the product -

They were very slow in sending my order and this is the second time .

Never received my order

I have not received the goods but i received an email saying goods have been delivered. There is no pucture of delivery attached either. Absolutely disappointing!

This was the best purchase. I’ve had so many compliments from this oil in particular. Highly recommend!

So easy to navigate around the site
And the descriptions are perfect love this site

Very poor customer service I sent an email out saying I have not received my perfumes and I have not heard from the company yet. It’s been weeks now since

Item still not arrived

Sold me something they didn’t have. How else would it take 7 days for them to post at there end, Then they use the worst currier on the planet ROYAL MAIL to deliver it to me, another 6 days They replied to my 4th email and offered me 20% off the next purchase. To go through all that again,No thanks. I’ve spent more than £3000 on this new hobby since July 2025 and I can’t stop. Unfortunately dxb won’t be getting any more business.