dxbperfume.co.uk Reviews 2,138

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 838 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their fantastic fragrances and impressive lasting power. Many people appreciate the efficient and easy ordering process, coupled with fast and reliable delivery service. Reviewers also frequently mention the great prices and the overall excellent service received from start to finish. However, some customers also noted issues with delayed deliveries, with orders not arriving within the expected timeframe or even being marked as delivered when not received. A few other people also felt that the product quality was inconsistent, with some fragrances not smelling as strong as samples or atomizers arriving broken.

What people talk about most

Product

People report positive experiences with products, praising their quality, long-lasting scents, and beautiful... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding quality of products... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was walking past Merry Hill Shopping Centre with my sister when we stopped because of a beautiful fragrance. We were served by Sanna, who was absolutely amazing and so lovely. She went above and bey... See more

Company replied

Rated 5 out of 5 stars

Ordered sample online quick and excellent service fantastic smelling aftershave. Purchased full sized bottles from their stall in lakeside. Well worth every penny. Will definitely be ordering again an... See more

Company replied

Rated 5 out of 5 stars

Solid fragrances and pricing, picked up a few good deals using code RAGNAR 15, I've received no bad batches all quality scents, would like to see a bundle package 1 summer, 1 winter, 1 gym and daily d... See more

Company replied

Rated 5 out of 5 stars

I had been searching for this fragrance for a while and luckily found it on DXB cheaper than anywhere else. Fantastic fragrance and has similarities to PDM Althair. Great lasting power too.

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

About dxbperfume.co.uk

Written by the company

At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.

We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.

At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.

We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.

Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Clearly this company is a scam I…

Clearly this company is a scam I ordered an item in the 9th May 2026 sent emails and messages asking what had happened to my product and no one has reached out to me I'm now going to pursue a refund , the customer service is shocking. and they have taken my money and not sent the perfume u ordered for my mother's birthday, it was the last bit of money I had as I'm a college student and they have not even dispatched the item yet I'm disgusted and will tell everyone Do not use this company they don't care

May 5, 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 1 out of 5 stars

I am still awaiting an order I placed…

I am still awaiting an order I placed on the 9th May 2026 the status shows as 3-5 working days , I have sent 2x emails no one has responded I have ordered a perfume for my mother's birthday , and I haven't received it what is going on DXB I need my order urgently womeone needs to respond to my email or I will be requesting an immediate refund

May 9, 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to as our customer service team has already updated you.

Rated 1 out of 5 stars

Order never arrived

Order never arrived, impossible to contact on their live chat system.

May 1, 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 4 out of 5 stars

Great product

Great product, price and delivery timely. The only reason for 4 would have been 5 if quicker delivery but to be honest very happy.

May 1, 2026
Rated 1 out of 5 stars

Bottle came smashed and no one is…

Bottle came smashed and no one is replying on live chat

May 5, 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 1 out of 5 stars

DXB Bentalls Centre Kingston

I made the effort and went to the Bentalls Centre Kingston, as I was going to buy a few fragrances. You can’t really buy samples so wanted to see some of the middle eastern fragrances, being a fragrance reviewer and it completely wasted my time.
When I got there one sales bloke on his phone, and I made a funny comment, absolutely nothing rude and he got all arsey, obviously couldn’t take a joke, so I thought sod this, I’m not giving you £200 of my hard earned money and walked away really annoyed. It was a poncy little stand that looked like a car boot stall with one staff member more engaged on his phone and the other one, doing something about nothing. I think DXB need to rethink their strategy and employ staff who are worth employing and will not be visiting those two again, as it was pathetic

May 10, 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 5 out of 5 stars

Great service

I recently bought an aftershave from Hansher, and the experience was brilliant. He really knows his products and helped me choose a scent that suits me perfectly. The quality is outstanding, and the service was friendly, quick and professional. Highly recommend buying from him — you won’t be disappointed

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Afnan Supremacy In Oud

I am absolutely delighted with my purchase of Afnan Supremacy in Oud Giftset from DXB Perfume. The scent is amazing, rich, smooth, and long-lasting, easily 8+ hours on my skin. I’ve received several compliments already 😊
Delivery from DXB Perfume was very prompt, and the price was excellent compared to other retailers like Debenhams. The whole experience was spot on from start to finish.
Definitely a company I’ll use again and in fact, I’ve already placed another order for my wife!

April 27, 2026

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