DX Reviews 

180,691
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 41,110 reviews, reviewers had a great experience with this company. Many consumers frequently mention that the delivery team is exceptionally polite, friendly, and professional throughout the entire process. People deeply appreciate the clear communication, noting that drivers frequently call in advance and arrive precisely on schedule. However, some customers also noted frustrating delivery delays and recurring instances where scheduled time slots were missed completely. Reviewers additionally reported receiving battered boxes with broken items or missing parts inside the packaging. A few consumers felt deeply let down by poor tracking tools and a lack of proper updates when things went wrong.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, balancing between efficiency and major delays.... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly and helpful nature of the... See more

Service

Users describe positive interactions with service, highlighting efficient and friendly experiences overall.... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion on items received.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The drivers were fantastic and went over and above to deliver to our garage. The packaging from the seller however was awful and unsafe which resulted in the machine being dropped. Maybe if DX recei... See more

Company replied

Rated 4 out of 5 stars

Nothing wrong with the inner protective packaging and could see no damage to the rads. Delivery was on time and courteous. But, outer Box of both radiators were tatty. Both had an imprint of a boot... See more

Company replied

Rated 4 out of 5 stars

Delivered on time, a negative which is not their fault but why pay for a 2 man delivery to only get it as far as your doorstep

Company replied

Rated 4 out of 5 stars

It was easy to track the order and I had confirmation in the morning of the estimated delivery slot. However they were running late and my item was delivered about 30 minutes after the end of the 2... See more

Company replied


Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Delivery Service
  5. Shipping Company

About DX

Written by the company

DX is a leading provider of logistics solutions, supporting business and residential customers across the UK and Ireland. With a heritage dating back to 1975, DX has grown into a multi-service logistics business, offering a comprehensive portfolio that includes Parcel, Freight, Document, Fulfilment, Final Mile and SameDay solutions. The company combines national scale with service precision, helping customers manage complex supply chain needs, from first mile collection to warehousing, scheduled and express delivery, and final mile fulfilment. Its network is built to serve sectors where timing, security and reliability are critical. Today, DX operates from over 100 sites and employs more than 5,000 colleagues. The business is focused on expanding its reach, enhancing its service proposition and investing in the technology, infrastructure and talent needed to deliver long-term value for its customers.
You can find out more about us by visiting our website.

Contact info

4.1

Great

TrustScore 4 out of 5

181K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(180,691)

38,869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wish I could put zero stars as an…

I wish I could put zero stars as an option. Absolutely beyond useless and incompetent, it’s impossible to believe people are paid at this company, not a brain cell to share amongst a single person that works here. Utterly pathetic. After paying next day delivery, I am now on day 4 of “couldn’t deliver” and by “couldn’t deliver” clearly couldn’t be bothered, never even came in the proximity of the house (despite being on the exact road according to their live tracker?!?!). Mo from the local takeaway seems to be doing a much better job than this “proudly professional” team, at locating a front door on a main road.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling! The definition of insanity is repeatedly doing the same thing and expecting a different outcome. DX must be insane because they just attempted a delivery three days running when we are closed and way OUTSIDE their stated delivery window and now they want me to tell them when to attempt another delivery!!!

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

2nd rate outfit

Was sent an email saying that I would be receiving my stuff between 1 p.m. and 8 pm. Never turned up no email nothing. No good when you’ve taken a day off of work to wait in for an order . Unprofessional and 2nd rate …..

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivered earlier than expected, nice guys, left it in the room as per request..

September 4, 2026
Rated 5 out of 5 stars

Superior Service Delivery

I was really pleased with the delivery experience from the DX driver today.

I'd already had an email and a text informing me of the two hour window in which to expect my delivery, however, I was impressed to receive a phone call from the driver informing of of his e.t.a. I've not known a delivery company be quite so organised and professional.

That's great service!

September 4, 2026
Rated 5 out of 5 stars

Amazing

Amazing, the 2 guys called me to let me know they are arriving. And then they also helped me take my bed to the top 3rd floor so I really appreciate it and it wasss soooo heavy! These 2 guys deserve to be appreciated and valued!!
Thank you

September 4, 2026
Rated 1 out of 5 stars

Poor delivery

Almost all deliveries i have with DX are not on time, generally not even on the day they confirmed. Also an 8am to 6pm slot is poor in todays delivery world.

September 4, 2026
Unprompted review

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