DX Reviews 

180,691
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 41,110 reviews, reviewers had a great experience with this company. Many consumers frequently mention that the delivery team is exceptionally polite, friendly, and professional throughout the entire process. People deeply appreciate the clear communication, noting that drivers frequently call in advance and arrive precisely on schedule. However, some customers also noted frustrating delivery delays and recurring instances where scheduled time slots were missed completely. Reviewers additionally reported receiving battered boxes with broken items or missing parts inside the packaging. A few consumers felt deeply let down by poor tracking tools and a lack of proper updates when things went wrong.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, balancing between efficiency and major delays.... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly and helpful nature of the... See more

Service

Users describe positive interactions with service, highlighting efficient and friendly experiences overall.... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion on items received.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The drivers were fantastic and went over and above to deliver to our garage. The packaging from the seller however was awful and unsafe which resulted in the machine being dropped. Maybe if DX recei... See more

Company replied

Rated 4 out of 5 stars

Nothing wrong with the inner protective packaging and could see no damage to the rads. Delivery was on time and courteous. But, outer Box of both radiators were tatty. Both had an imprint of a boot... See more

Company replied

Rated 4 out of 5 stars

Delivered on time, a negative which is not their fault but why pay for a 2 man delivery to only get it as far as your doorstep

Company replied

Rated 4 out of 5 stars

It was easy to track the order and I had confirmation in the morning of the estimated delivery slot. However they were running late and my item was delivered about 30 minutes after the end of the 2... See more

Company replied


Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Delivery Service
  5. Shipping Company

About DX

Written by the company

DX is a leading provider of logistics solutions, supporting business and residential customers across the UK and Ireland. With a heritage dating back to 1975, DX has grown into a multi-service logistics business, offering a comprehensive portfolio that includes Parcel, Freight, Document, Fulfilment, Final Mile and SameDay solutions. The company combines national scale with service precision, helping customers manage complex supply chain needs, from first mile collection to warehousing, scheduled and express delivery, and final mile fulfilment. Its network is built to serve sectors where timing, security and reliability are critical. Today, DX operates from over 100 sites and employs more than 5,000 colleagues. The business is focused on expanding its reach, enhancing its service proposition and investing in the technology, infrastructure and talent needed to deliver long-term value for its customers.
You can find out more about us by visiting our website.

Contact info

4.1

Great

TrustScore 4 out of 5

181K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(180,691)

38,869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wardrobe delivery

I had my wardrobe delivered today by Paul and Carla from DX.
They have been fantastic. I can not praise them enough. Paul was so kind that he took the heavy furniture upstairs for me so I didn't need to struggle. They been both extremely kind, considerate and helpful.
Thank you again for your help today.
You were amazing.

September 4, 2026
Rated 1 out of 5 stars

Dump and run

I was waiting for a delivery of an e-bike worth £3000. It was getting toward the end of the day and I thought I'd just check and lo and behold, dumped on my doorstep. Checked my CCTV and there it is in all its glory, literally dumped the parcels, took a picture and buggered off. Didn't even bother to ring the doorbell.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

absolutely shocking service

absolutely shocking service - couriers dont care where they deliver - no support number - just palm you off to contact the sender.

Every parcel we order from DX does not arrive - they must be cheap for all these companies to use and risk losing their customers "Bradley" great job at not delivering my parcel.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

DX are the new Evri

DX are the new Evri, if you want your parcel to be late, lost or forgotten about send your parcels with DX. Their AI chat bot that pretends to be a human is also the worst. Parcels get put on a truck 35mins from your house and take 3-5 days to get to you. Thats after they've been shipped from England. Shocking service throughout.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Was told someone would contact me re my…

Was told someone would contact me re my delivery! Still waiting. I have now been on the phone to your company waiting for someone to answer for 13 minutes. Your chat bot does nothing to help! Edit.....was on hold for 57 minutes in total I hung up!!! Eventually got hold of someone via a voicemail left on my phone and was told my delivery would be monday 7th am! I told the girl no way was I waiting as it should already have been delivered and that I contacted seller to state that I would no longer purchase my long standing order from them if they continued to use this company. The girl then went on to say delivery was delayed due to the bank holiday!! I used to work for a haulage firm and called BS on this as a bank holiday does NOT disrupted timed and dated deliveries!!

September 4, 2026
Unprompted review

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