The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support te... See more
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I have come back to use DxO after many years using other software. No regrets what so ever.I have upgraded to all the latest versions namely PR5,Nik 8,Vp5,PL9 Elite except Film Pack which I'm still te... See more
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The software and usability is second to none. The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to... See more
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I had a problem with the latest update of DxO PhotoLab 9.1 where it continuously would not load. I was instructed to uninstall, redownload and reinstall. I went a step further and searched the windows... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
760 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick and thorough response
Quick and thorough response. This was my first time communicating with the support team and I was very happy with the outcome.
March 19, 2026
Reply from DxO
Hello Troy,
Thank you for your kind feedback!
We’re delighted that your first experience with our support team was a positive one, and that our response was both quick and thorough.
Your message means a lot to us.
The DxO Team
Software migration.
After changing my computer and migrating the software, some of the Nik collection features failed to work. Rebooting the product worked after consulting your HELP pages. Thank you.
March 23, 2026
Reply from DxO
Hello,
Thank you for sharing your experience!
We’re glad to hear that, after migrating your software, our help resources guided you to a quick solution and got everything working again.
It’s great to know our documentation can support you when needed.
The DxO Team
Delighted customer for many years!
I’ve been using DxO’s full suite software for many years and over that time they’ve consistently made substantial improvements to it. Their denoising in PhotoLab and PureRAW are second to none and I’ve tried pretty much every other option out there. It’s rare that I’ve ever had any technical issues with their software (maybe twice in over a decade). On those rare occasions, their technical support was immediately responsive and resolved the issue quickly and professionally. I continue to be a very satisfied customer. Thank you DxO!
March 22, 2026
Reply from DxO
Hello Fred,
We’re truly grateful for your long-standing trust — thank you so much for sharing your experience!
It’s wonderful to know that our software has consistently improved over the years and continues to meet your expectations, especially in denoising with DxO PhotoLab and DxO PureRAW.
We’re also very glad our support team could assist you quickly and professionally when needed.
Your loyalty means a lot to us — thank you for being part of our journey!
The DxO Team
Very powerfull photo software
Very powerfull photo software, especialy in noise reduction.
But also many usefull tools, with a lifetime licence.
Spécial mention to customer support,very réactive 👍
March 15, 2026
Reply from DxO
Hello Laurent,
Merci beaucoup pour votre retour enthousiaste !
Nous sommes ravis que vous appréciez la puissance de notre logiciel, en particulier pour la réduction du bruit, ainsi que la richesse des outils proposés.
Un grand merci également pour votre mention spéciale à notre support — votre reconnaissance compte beaucoup pour toute l’équipe.
The DxO Team
Tried PureRaw 6 as DxO claimed dramatic…
Tried PureRaw 6 as DxO claimed dramatic reduction in file-bloat in output. Stopped using it when I found that an 86.6MB file from the 40megapixel Fuji X-E5 was swollen to 141.4MB by running it through PR6. I understand that this is caused by PR6 creating a linear .dng file, and I don’t know why DxO insists on doing that, with the consequential file-bloating. Maybe I’ll try it again if/when I can afford a 10TB SSD to store my picture files on. PR6 is definitely a good piece of software, marginally beating Lightroom as a pre-development work space, but this comes at considerable cost in disk space.
*******
Following response to my criticism above by representatives of DxO, I have revisited PR6 to re-assess it in the light of their comments. What I found was that I had overlooked the “Output Settings” icon on the right hand side of the PR6 window, where you can access DNG Output Format options, which is where the High Fidelity Compression option is lurking.
Τhis changes everything: with High Fidelity Compression selected PR6 worked its wonders on my raw file, and in one case shrank a 43.1MB Fuji .RAF file to a just 8.7MB .dng output file. Quite incredible, but true. And from what I’ve read on the web this is the result of DxO’s having adopted new compression technologies like JPEG XL and DNG 1.7. All beyond my ken, but this makes all the difference and I’m off now to purchase PureRaw 6 and add it to my Lightroom Classic workflow.
This is indeed a most significant upgrade and with PR6 DxO remains the benchmark for pre-development of raw files on the market today
March 22, 2026
Reply from DxO
Hello Jim,
We’re quite surprised by your feedback, especially regarding file size, as one of the key new features in DxO PureRAW 6 is precisely the introduction of DNG High-Fidelity compression. This format can produce files up to four times smaller than the original while preserving optimal image quality, allowing detailed zoom without any visible loss — ideal for lighter and more efficient workflows.
It sounds like this option may not have been selected during your processing. Could you please check if you used this output format?
If you haven’t tried it yet, we’d be very interested to hear your thoughts after testing it. And if it changes your experience, we’d truly appreciate if you’d consider updating your review here: https://www.trustpilot.com/reviews/69c92ed83734caa3eafd220f
If you need any assistance, feel free to contact our support team: https://support.dxo.com/hc/en-us/requests/new
The DxO team
Reply from DxO
Hello Sven,
Thanks a lot! We’re delighted to hear you’re enjoying the software and the image enhancement quality.
It’s great to know our tools are making a positive difference in your photos.
The DxO Team
Bar none the absolute best noise…
Bar none the absolute best noise reduction RAW preprocessing software out there. Camera and lens support is outstanding as well. I really wish it was available as a paid Linux software.
March 20, 2026
Reply from DxO
Hello,
We’re thrilled to read your review — thank you!
It’s wonderful to know that our noise reduction and RAW preprocessing stand out for you, as well as our camera and lens support.
We also appreciate your suggestion regarding Linux compatibility. Feedback like yours is invaluable, and we’ve shared it with our team for consideration.
Thanks again for your support and for being part of our community of passionate photographers.
The DxO Team
Excellent results
Excellent results, excellent correction of lenses, good to handle, good batch handling in the work flow.
March 14, 2026
Reply from DxO
Hello,
Your message made our day — thank you!
We’re delighted that you’re enjoying the results, lens corrections, and overall workflow, including batch processing.
It’s great to know our tools fit smoothly into your editing process.
The DxO Team
PhotoLab 9
Technical support is very responsive and talented! But the real star of the show is the PhotoLab 9 application. I have been a Adobe ecosystem for many years. While PL9 has room to grow and improve with regards to masking, it is far superior when it comes to fundamental color management, Denoise and sharpening, which is 98% of my use case. I am currently using PL9 on trial and will shift from Adobe to PL9 as soon as I can secure a discount (hopeless bargain hunter).
March 20, 2026
Reply from DxO
Hello Rick,
We truly appreciate your detailed feedback — thank you!
It’s great to hear that our support team made a strong impression, and even more so that DxO PhotoLab 9 stands out in your workflow, especially for color, denoising, and sharpening.
We also hear your point about masking improvements, and this is an area our team continues to work on.
Good luck with your bargain hunt — we hope to welcome you fully on board very soon!
The DxO Team
Riley is knowledgeable and helpful
Customer support is great they are quick to respond and advise on any issues.
March 20, 2026
Reply from DxO
Hello,
Many thanks for your kind feedback!
We’re delighted to know that you’re enjoying our software and getting great results.
Supporting passionate photographers like you is exactly what drives us every day.
The DxO Team
Support remained in place
Support remained in place until the issue had been resolved. Seamless pickup amongst support staff.
March 13, 2026
Reply from DxO
Hello Dennis,
Your message made our day — thank you!
We’re delighted to hear that our support team stayed with you every step of the way and ensured a smooth handover between team members.
Providing reliable and seamless assistance is very important to us, so your feedback truly means a lot.
Thanks again for your support!
The DxO Team
DeNoise can't be beat.
I primarily use DXO for noise reduction and have also used Topaz as well as Lightroom's denoise feature. In my opinion DXO outperforms both of them.
March 19, 2026
Reply from DxO
Hello Ed,
We’re thrilled to read your review!
It’s fantastic to hear that our noise reduction stands out for you compared to other solutions.
Delivering top-quality results for demanding photographers is exactly what drives us, so your feedback truly means a lot.
Thanks again for your support!
The DxO Team
The software and usability is second to…
The software and usability is second to none.
The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to make sense. It is unclear and needs to be looked at.
The other issue is the inability to easilly carry out touch ups on portraits. Yes it can be done, but it could be a little more streamlined especially with your great AI engine.
March 10, 2026
Reply from DxO
Hello Christian,
We truly appreciate your detailed and thoughtful feedback.
It’s great to hear that you consider the software and its usability to be second to none — that means a lot to our team.
Thank you as well for your constructive suggestions regarding mask naming and portrait retouching.
Insights like yours are invaluable and help us continue refining the experience to make it even more intuitive and efficient.
We’re glad our AI engine stands out to you, and we’ll keep working to make the workflow even smoother.
The DxO Team
Fantastic service with my issue…
Fantastic service with my issue response time fantastic DXO products are very good value for money packed full of great functions especially NIK 8 fantastic filters and effects previously I was a beta tester for one of the previous products this company has excellent customer service and support
February 13, 2026
Reply from DxO
Hello David,
We’re thrilled to read your review — thank you for such detailed and enthusiastic feedback!
It’s wonderful to hear that our support team met your expectations and that you find our products to be such great value, especially the Nik Collection and its creative filters. Knowing you’ve been a beta tester makes your words even more meaningful to us.
We truly appreciate your continued trust and support.
The DxO Team
When Leica Q3 Monochrome?!?!?!?
Program itself is great, but completely unacceptable that Leica Q2 and Q3 Monochrome are not supported.
March 9, 2026
Reply from DxO
Hello Gennaro,
we understand your frustration regarding the lack of support for the Leica Q2 and Q3 Monochrome in DxO PhotoLab and DxO PureRAW. We’re glad to hear you enjoy the software overall.
Supporting monochrome sensors is actually more complex than it may seem, as their image processing differs significantly from standard Bayer sensors, which requires specific development and calibration work from our teams.
At this stage, requests for these particular cameras are still relatively limited, but they are definitely on our radar. If you’d like to help prioritize their support, we invite you to suggest your camera here: https://www.dxo.com/supported-cameras/suggest-module/
— each request helps us better align our development priorities.
We’re committed to improving your experience and appreciate your feedback.
The DxO team
A great app that can transform RAW images
A great app that can transform your RAW images.
The built-in noise reduction and lens modules are the best you can get.
If you come from Lightroom there is quite a steep learning curve but with a bit of effort you can get just as good if not better results than you can in Lightroom.
There is no need to import the photos into a catalogue you just open your images from a file browser so there is no large catalogues to back-up and take up space on your hard drives.
Non subscription is nice too.
All in all a great RAW photo editing app.
March 10, 2026
Reply from DxO
Hello Steve,
We truly appreciate your detailed and thoughtful review — thank you!
It’s great to hear that you value the quality of our noise reduction and lens modules, as well as the flexibility of a catalog-free workflow. We’re also glad you highlighted the non-subscription model and the results you’re achieving compared to Lightroom.
You’re absolutely right about the learning curve, and we’re pleased to know your efforts are paying off with such strong results.
Thanks again for your trust and for being part of the DxO community.
The DxO Team
Great software that is Dxo PureRaw 6.
Great software that is Dxo PureRaw 6.
Amazing results.
March 9, 2026
Reply from DxO
Hello Xavier,
We’re thrilled to read your review — thank you!
It’s wonderful to know that DxO PureRAW delivers such amazing results for you.
We’re delighted to be part of your photo workflow.
The DxO Team
Outstanding support and customer service
Great products and when I had a support question about my product it was answered quickly and to my satisfaction. Responsible company here
March 13, 2026
Reply from DxO
Hello John,
Your message made our day !
We’re delighted to hear that both our products and support team met your expectations and were able to assist you quickly and effectively.
Providing reliable support is very important to us, so your feedback truly means a lot.
The DxO Team
Reply from DxO
Hello Michael,
Thank you for your kind feedback!
We’re glad to hear that our responses were both fast and easy to understand.
We truly appreciate your support.
The DxO Team
10 out of 10 for the support staff at DXO
The support at DXO worked for hours helping me to find and correct the problem with my different DXO programs. 10 out 0f 10 from me for the support staff.
March 14, 2026
Reply from DxO
Hello Dave,
We’re thrilled to read your review — thank you!
It’s fantastic to hear that our support team was able to assist you thoroughly and help resolve the issue across your different DxO programs.
Your “10 out of 10” truly means a lot to us and will be shared with the team.
The DxO Team
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