The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support te... See more
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I have come back to use DxO after many years using other software. No regrets what so ever.I have upgraded to all the latest versions namely PR5,Nik 8,Vp5,PL9 Elite except Film Pack which I'm still te... See more
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The software and usability is second to none. The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to... See more
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I had a problem with the latest update of DxO PhotoLab 9.1 where it continuously would not load. I was instructed to uninstall, redownload and reinstall. I went a step further and searched the windows... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
760 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Situation was handled on a professional…
Situation was handled on a professional and timely basis.
Thank you
March 14, 2026
Reply from DxO
Hello Marcel,
Thank you for your feedback! Wonderful!
We’re glad to hear that your situation was handled in a professional and timely manner.
The DxO Team
Best experiences withe the support-team
I have had only the best experiences with the support-team of DXO for inquiries, the support is very competent and reacts immediately!
March 12, 2026
Reply from DxO
Hello Guenther,
We truly appreciate your kind words — thank you! Awesome!
It’s wonderful to hear that you’ve consistently had such positive experiences with our support team.
Providing fast and competent assistance is something we care deeply about, so your feedback means a lot to us.
The DxO Team
Excellent
Excellent, logical layout that has a simple workflow, achieving fantastic results.
March 6, 2026
Reply from DxO
Hello Russ,
We are happy to read your review — thank you!
It’s great to hear that you enjoy the logical layout and smooth workflow, and that it helps you achieve such fantastic results.
We’re glad to be part of your creative process.
The DxO Team
The results are good
The results are good. I do not like the menus. I do not like you do not know or cannot save when Denoise is run. I cannot see DX0 in Photoshop plugins or plugins.
March 13, 2026
Reply from DxO
Hello Richard,
Thank you for your feedback — we’re glad to hear you’re getting good results with our software!
It’s great to know it’s delivering the image quality you expect.
We appreciate you taking the time to share your impressions.
The DxO Team
Reply from DxO
Hello Marcia,
We’re so glad to hear you’re happy with your upgrade to DxO PureRAW 6 — thank you!
It’s wonderful to know our latest version is meeting your expectations.
The DxO Team
The system requirements are quite…
The system requirements are quite demanding, which means that on my 4GB video card and 32GB RAM Ryzen 5 PC, I have to wait a ridiculously long time before the program finishes an operation. As a solution, I was told that I needed to buy a video card with 6GB, but I am still thinking about that.
March 4, 2026
Reply from DxO
Hello,
We’re sorry to hear that your experience with DxO PhotoLab hasn’t met your expectations, especially regarding performance on your current setup. We understand how frustrating long processing times can be when working on your images.
With the increasing use of AI-powered features—highly valued and widely requested by photographers today—more powerful hardware has become essential. In particular, a dedicated GPU with at least 8GB of VRAM is now recommended to fully benefit from these advanced capabilities. As these technologies evolve, it may unfortunately require more frequent hardware updates than in the past.
That said, our support team would be happy to review your configuration and suggest possible optimizations. Please feel free to contact us here: https://support.dxo.com/hc/en-us/requests/new
We’d be glad to assist and help improve your experience.
The DxO team
A valuable addition to pre-processing
So far I've been really impressed with the results from processing my images through PureRaw. Everything now goes through PureRaw first before opening in Lightroom Classic/Photoshop and provides a great base camp for processing my images. With PureRaw I no longer worry about using a higher ISO. It's been a valuable purchase. It does the job efficiently and to a high standard.
March 5, 2026
Reply from DxO
Hello Zbysiu,
We’re thrilled to read your review — thank you!
It’s fantastic to hear that DxO PureRAW has become an essential first step in your workflow and provides such a strong foundation for your edits.
We’re especially glad that it gives you more freedom with higher ISO settings while maintaining high-quality results.
That’s exactly the kind of benefit we aim to deliver.
Thanks again for your trust and support!
The DxO Team
DxO PureRAW is excellent… but the…
DxO PureRAW is excellent… but the upgrade policy is not
I’ve been using DxO products since the OpticsPro days, and PureRAW itself is genuinely excellent. That’s precisely why this experience is so disappointing.
I purchased PureRAW 5 on November 19, 2025. Four months later, PureRAW 6 was released—and despite being a very recent customer, I’m expected to pay the upgrade fee with no meaningful grace period.
This isn’t about misunderstanding the policy. I’m aware of how their upgrade system works. The issue is how unforgiving it is in practice, especially for customers who purchased shortly before a new major release without any visibility into what was coming.
At the time of purchase, the messaging around updates their Marketing reinforced the idea that I was buying into the current state-of-the-art version. Then, just a few months later, a new major version arrives, effectively making that purchase feel outdated almost immediately, and it hurts so much their selling point of is your forever (outdated but yours forever) Vs a subscription
DxO’s own support documentation confirms that only purchases made after a specific cutoff date may qualify for a limited-time offer, sometimes sent by email—and that there are “no exceptions” for anyone earlier. In reality, this means that even very recent buyers fall outside any reasonable upgrade window.
To be sincere this made me soo angry, and not sure why frustates so much, I guess is the sense that it broke the trust I could have around this Company. It feels like am just another dumb buyer, that just fell into the marketing trap... perhaps I am dumb afterall because this happened to me with Photolab 4 as well!! lol
Because of this, buying DxO products near the end of a version cycle becomes a gamble because you never now when that cycle ends or begins!—and that’s not a position customers should be in.
PureRAW is still a strong tool (the best denoising to be fair), but I would strongly recommend that potential buyers take this into account before purchasing. As for me, this experience has significantly damaged my confidence in DxO probably forever, and I hope they reconsider and introduce a fair, transparent grace period for upgrades, so at least other could avoid so much frustration. Thanks
March 19, 2026
Unprompted review
Reply from DxO
Hello Jon,
We’re sorry to hear how disappointed this experience has left you, and we appreciate you sharing your perspective so openly.
We understand your frustration, especially given the timing of your purchase. When purchasing DxO PureRAW 5, you received a lifetime license for that version and all the features it offered at the time, including the benefit of Black Friday pricing. As with most software sold under a perpetual license model, major new versions bring additional improvements and features and are offered as paid upgrades rather than included automatically.
We also note your comment about timing. Purchasing a product toward the end of its version cycle at a very attractive price, or waiting for the next major release and paying full price, is often a difficult choice that many customers face with software and technology products in general. As with many software products, previous DxO release dates are publicly available, and they indicated that DxO PureRAW 5 was already in the later part of its cycle.
That said, we hear your concern about predictability and trust, and we appreciate your feedback on how this experience felt from your perspective. Comments like yours are valuable and help us reflect on how we communicate around releases and upgrades.
The DxO team
I love the product
I love the product. It realy helps to manage noise and enhance my photos.
THe only reason I don't give 5 stars is because I bougth the product a few weeks before the release of DXO PureRaw 6 and can't upgrade to this new release for free. Which I think should be the case.
March 11, 2026
Reply from DxO
Hello,
Thank you so much for your kind words!
We’re delighted to hear that our software helps you manage noise and enhance your photos—it’s great to know it supports your creative work.
We also appreciate your honest note regarding the upgrade. Feedback like yours is very valuable and helps us improve how we serve our users.
Thanks again for your support!
The DxO Team
Quick reply and good effort to solve my…
Quick reply and good effort to solve my problems.
Thumbs up.
March 11, 2026
Reply from DxO
Hello Per,
Many thanks for your kind words!
We’re really pleased to hear that our team was able to respond quickly and make a strong effort to resolve your issue.
Providing efficient and helpful support is very important to us, so your feedback means a lot.
Thanks again for the thumbs up!
The DxO Team
I had an older Nik collection from…
I had an older Nik collection from early on and I tried the DxO version and found some great presets. Easy ordering and great support as I had issues migrating it to the desktop.
March 9, 2026
Reply from DxO
Hello Stephen,
We truly appreciate your feedback!
It’s great to hear you enjoyed the presets and had a smooth ordering experience.
We’re also glad our support team could assist you with the migration — that’s exactly what we’re here for.
Enjoy exploring all the creative possibilities with our tools!
The DxO Team
Had a problem with Photo Lab…
Had a problem with Photo Lab 9,contacted you Shane responded and suggested a few thing's to do ,found out that it was my fault not the program's ,just receiving the help from Shane and the response time was great and helpful ,keep up the good work on both programming and support. John
March 6, 2026
Reply from DxO
Hello John,
Your message made our day — thank you!
We’re glad Shane could help you quickly and that everything worked out in the end.
It’s great to hear both our support and DxO PhotoLab met your expectations.
We truly appreciate your encouragement!
The DxO Team
Photo Lab 9 is good, Photo Lab 7 is better.
PL9 is limited pre-sets available (eg Fujifilm pre-sets are not available for Nikon cameras as they were with PL9.
March 8, 2026
Reply from DxO
Hello Stuart,
Thank you for sharing your honest feedback.
We’re glad to hear your perspective on DxO PhotoLab, and we understand your point regarding the presets and differences between versions.
Your comment about Fujifilm presets and camera compatibility is valuable, and we’ll make sure to pass it along to our team for consideration.
The DxO Team
great software, disappointing support
The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support team, specifically one person, always seems annoyed to be asked for help. Other than that, there's some really powerful tools here.
March 15, 2026
Unprompted review
Reply from DxO
Hello JW,
Your message made our day — thank you!
We’re delighted to hear that you find our software a must-have and that it helps you achieve crisp RAW files with full control over your final images. Supporting passionate photographers in their creative workflow is exactly what drives our team.
The DxO Team
Simply the best…
Having used DXO PureRAW since version one, through the current (and best) version six, my view is it is the best RAW pre-processor, bringing out the very best in the basic image, so it can be worked on to process a pleasing, noise-free and sharp final image.
I use Lightroom Classic as my DAM and have tried Topaz; but in my view PureRAW is rather better than either at reducing noise and correcting lens issues.
March 6, 2026
Reply from DxO
Hello Les,
Thank you for your thoughtful feedback and for your long-standing trust in DxO PureRAW since the very first version. Great!
We’re thrilled to hear that the current version continues to meet your expectations and helps you achieve sharp, noise-free images from your RAW files.
It’s also great to know that our solution fits well into your workflow alongside Lightroom Classic.
Knowing that our noise reduction and lens corrections help bring out the best in your images truly means a lot to our team.
The DxO Team
Simply the best noise removal and…
Simply the best noise removal and optical correction software there is. I don't give a 5 star because it works very slow and the cooperation with CaptureOne could be more seamingless.
February 27, 2026
Reply from DxO
Hello Max, thank you for sharing your feedback.
We’re delighted to hear that you consider DxO PhotoLab or DxO PureRAW among the best tools for noise reduction and optical corrections — that means a lot to our team.
We also appreciate your honest note about processing speed and the integration with Capture One. Processing performance can also depend on the power of your computer configuration, but your feedback is valuable and our teams continuously work on improving performance and workflow compatibility with other software.
If you’d ever like to share more details about your setup or experience, feel free to reach out to our support team here: https://support.dxo.com/hc/en-us/requests/new
The DxO team
I am walking away from DXO and NIK as…
LET ME PUT THIS AT THE TOP - NIK 7 AND 8 WERE ON MY MACHINE. I HAD PAID SEPARATELY FOR BOTH VERSIONS - ONE WAS AN UPGRADE AND THE OTHER WAS A FULL VERSION PRICE. I BOUGHT A NEW MACHINE AND THEY DID NOT WORK. I TRIED MANAGING MY LICENSES THROUGH THE WEBSITE AND GOT THE SAME ERROR MESSAGES. I TOOK SCREENSHOTS AND SENT THEM TO DXO. THEY WERE KIND AND UNDERSTANDING, BUT THEY COULD NOT HELP. THEY SENT IT TO ANOTHER SUPPORT TECH. THIS PERSON WAS REALLY RUDE, DISMISSIVE AND UNSUPPORTIVE. THEY DID NOT READ THE ORIGINAL TICKET AND WERE CONDESCENDING. THAT IS THE REASON FOR THIS REVIEW.
I am walking away from DXO and NIK as of today - after many, many years. I bought and paid for NIK from the original company. I paid every time they had a new version and I paid for multiple machines. Google eventually bought it and actually made it free for a while. Eventually, DXO bought it and began to charge. I dutifully paid, then I'd upgrade for one cycle, then I'd pay again. This went on for years - again, with me paying for at least two licenses at a time to use on 4 machines total.
The last few times I migrated machines, it would lock me out and I'd have to do a lengthy back and forth with their support people to free up activations. No easy way I ever found to do that. Well, it happened again today. I wrote to them, wasting time out of my life to do it, and got back a few polite, perfunctory replies. Eventually, someone sent me on to a person who could allegedly help. What I got back from this person was a disgustingly facile response. They had not read the thread. They ignored my history of purchases, and they could not help me with even one activation.
I was amazed at how rude and arrogant they were for a support person, so I wrote back with a partial list of my serial numbers back 7 or 8 years, then told them I was never going to use them again, which I intend to do. It's not worth it. First off, it's just not worth it for a cost/value benefit. Second, it's not worth the time, to be abused by some dweeb who did not even read my initial support ticket. I rarely get so pissed off, but I'm very brand loyal and this was a real slap in the face.
I don't even use plugins often. I'll either poke around for something new or just use Photoshop, which I have used for over 30 years now. To hell with DXO.
March 11, 2026
Unprompted review
Reply from DxO
Hello Paul,
We’re sorry to read this and understand your frustration, especially after so many years with Nik Collection.
Some older versions were purchased from companies other than DxO, and this can sometimes create legacy activation issues that we may not be able to resolve fully. Google did not continue developing Nik Collection, made it free for a time, and then sold it. When DxO acquired it, our goal was to bring this iconic suite back to life. For the past 8 years, we have continued to modernize it, add new features, and restore compatibility with recent operating systems and third-party software.
Since Nik Collection 7, users can also manage their activations themselves directly from their customer account or from within the software, making this process much easier for recent versions.
We have asked Trustpilot for permission to identify your case so we can review what happened with our support team and confirm which version of Nik Collection is concerned. If you receive this request, we would greatly appreciate your favorable reply.
You can also contact our support team here: https://support.dxo.com/hc/en-us/requests/new
We remain committed to improving your experience.
The DxO team
Great noise reduction software
Great noise reduction software. Now I can use my micro four thirds camera without reservations.
February 26, 2026
Reply from DxO
Hello Philip,
Thank you for your feedback! Awesome!
We’re delighted to hear that our noise reduction helps you get the most out of your micro four thirds camera.
It’s great to know our tools allow you to shoot and edit with confidence.
The DxO Team
Everything on time and perfect
PureRaw5 works really very well
Stand alone and as Lightroom Classic plug
I am also satisfied with the Technical Support
February 27, 2026
Reply from DxO
Hello José,
Thank you for your kind feedback!
We’re delighted to hear that DxO PureRAW works so well for you, both as a standalone application and as a Lightroom Classic plug-in.
It’s also great to know that you’re satisfied with the assistance from our technical support team.
Your message is a real boost for our team — thank you for sharing it.
The DxO Team
Reply from DxO
Hello Michael,
Thanks a lot! Wonderful!
We’re glad you’re enjoying our software — greetings to Hollywood!
The DxO Team
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