The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support te... See more
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Based on these reviews
I have come back to use DxO after many years using other software. No regrets what so ever.I have upgraded to all the latest versions namely PR5,Nik 8,Vp5,PL9 Elite except Film Pack which I'm still te... See more
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The software and usability is second to none. The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to... See more
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I had a problem with the latest update of DxO PhotoLab 9.1 where it continuously would not load. I was instructed to uninstall, redownload and reinstall. I went a step further and searched the windows... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
760 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The problem was professionally tackled…
The problem was professionally tackled and the hint given helped to solve it. Thank you for your support!
February 4, 2026
Reply from DxO
Hello J.A.S,
Many thanks for your thoughtful feedback.
We're glad our team could assist you effectively and help resolve the issue — your satisfaction means a lot to us.
The DxO Team
It's difficult to give you some…
It's difficult to give you some information, my english is to much poor.
Continue to give us very good products.
Thank you
February 3, 2026
Reply from DxO
Hello Joël,
Thank you so much for your message — your support means a lot to us.
We’re happy to know you appreciate our products, and we’ll keep doing our best to offer you great tools for your photography.
The DxO Team
I love NIK 8 and Viewpoint
I love NIK 8 and Viewpoint. A problem arose with my hardware and I corresponded with DxO tech support; they were responsive, knowledgeable -- and (unique for Tech Support) sympathetic! They solved my problems and I was very satisfied.
February 3, 2026
Reply from DxO
Hello Howard,
We’re so excited you’re enjoying Nik Collection 8 and ViewPoint — and truly appreciate your kind words about our support team.
It means a lot to know you felt heard and helped.
Supporting passionate photographers like you is exactly why we do what we do.
The DxO Team
Good service
Quick responses, effective help troubleshooting and solving a licensing problem
February 2, 2026
Reply from DxO
Hello Tash,
We truly appreciate your feedback!
It’s great to hear our team was able to help quickly and effectively with your licensing issue.
We're always here to support you.
The DxO Team
Reply from DxO
Hello Jean-François,
Many thanks for your message! Great!
We're glad our team could provide clear and efficient support to resolve your issue swiftly.
The DxO Team
RAW Processing At It's Finest
The post processing of my high resolution Canon R5MkII with DXO Photolab 9 is simply the finest of ALL the programs I've used and tried out over this last year. Adobe is not even close. There are a few others that are decent but the RAW noise reduction of DXO is far superior to any of the others. The contrast brought about by several of their unique adjustments are astoundingly excellent. The ease of use is so well worth it as well.
February 5, 2026
Reply from DxO
Hi Lee,
We’re thrilled to read your review!
It’s fantastic to hear that DxO PhotoLab 9 stands out in your workflow — especially for handling RAW files from your Canon R5 Mark II. Your praise for our noise reduction and adjustment tools truly means a lot.
Thanks for trusting us with your images!
The DxO Team
License Issue.
Had a licensing problem with my DxO apps, on new laptop. Emailed support had initial reply in about 15mins. Not we have received your request, but a reply that asked me to, and told me how to, view my licensing info which I could send back to them that done, a further email with instructions of how to fix. My licences were up and running within a couple of hours from start to finish. Now that's what I call support.
February 5, 2026
Reply from DxO
Hi Martin,
We truly appreciate your encouraging words.We're glad our support team could resolve your licensing issue quickly and clearly — that’s exactly the experience we aim to deliver.
Thanks for sharing it with others, and happy editing on your new laptop!
The DxO Team
Dxo photolab the best editing software
Dxo-photolab is an amazing next generation editing software, really ahead of its time. I had some issues which was actually due to Nvidia drivers (outside of control of Dxo), yet Dxo implemented a workaround whilst waiting on Nvidia to sort the issues. Dxo is a customer focused company glad to be on board. The noise reduction is the best, great user interface, the learning curve is simple and the features are great. You can never go wrong with Dxo.
Customer service named Natalie and Fabrice were very helpful and Dxo should be glad to have them.
Thanks Dxo-photolab team
February 12, 2026
Unprompted review
Reply from DxO
Hello Ayodele,
We’re really sorry for the problems you’ve had with DxO PhotoLab 9. The freezes, crashes, and export issues you describe are linked to a known problem in recent NVIDIA drivers for some RTX-series graphics cards, which affects several GPU-accelerated AI applications, including ours. This problem has existed since NVIDIA’s 5xx.xx driver branch and, despite a corrective update released last October that fixed the issue for most affected users, a few cases like yours still remain. You can see it mentioned in their release notes here:
https://www.nvidia.com/en-us/drivers/details/257328/
In this situation, what matters most is the VRAM (memory on the GPU) rather than your computer’s main RAM. In your case, your RTX card’s VRAM and your 16 GB of system RAM should normally be sufficient for PhotoLab’s AI features — the real problem lies in how the current NVIDIA drivers manage GPU memory for AI workloads, not in PhotoLab itself.
We’re working closely with NVIDIA, and in parallel our R&D team is testing a special PhotoLab build with a workaround to improve stability. If you’re interested, we’d be happy to let you try this development version via your existing support case — and we hope that, once you can see that the issue comes from the NVIDIA drivers rather than from PhotoLab, you might consider revising your negative review.
Thank you again for your patience — we genuinely hope to turn this experience around and regain your trust.
The DxO team
Quick support to help resolve issue I created.
Quick support to help resolve a feature issue that was indeed mistake on how I used it.
Changes from earlier version made me miss a setup for 'repair' tool (transparency).
January 28, 2026
Reply from DxO
Hello,
Many thanks for your kind words! We’re glad our support team could assist you quickly. It’s true — changes between versions can sometimes hide familiar tools, and we’re happy you spotted the ‘repair’ tool setup in the end.
If you ever need a refresher, our user guides are here to help: https://userguides.dxo.com/
The DxO Team
Doing what it is supposed to do
Most important: I know what is happening, which file is being processed,and of if I do not like the result, I can change it back.
February 4, 2026
Reply from DxO
Hello,
Thank you for your thoughtful feedback!
We’re glad our solution gives you both control and clarity — knowing what’s happening and being able to reverse changes is key to a smooth editing workflow.
The DxO Team
Great support team, great software
I recently re-activated my DxO account because I started using my DSLR camera again. The DxO support team helped me on several occasions to reset and re-activate license codes. Great and fast service. My 15 year old license still worked and I had an option to upgrade but didn't need to.
February 4, 2026
Reply from DxO
Hello Jens,
Welcome back to DxO — and thank you for your wonderful feedback!
We’re delighted to hear that our support team could assist you quickly with reactivating your license.
It’s especially great to know that your 15-year-old license was still up and running — that kind of long-term trust means a lot to us.
Enjoy rediscovering your DSLR and editing with our software!
The DxO Team
Best Raw editor
Best Raw editor. Presets useful from the start.
Camera support is excellent.
January 27, 2026
Reply from DxO
Hello John,
We’re thrilled to read your review — thank you!
It’s fantastic to hear that you consider our software the best RAW editor and that the presets are useful right from the start.
We’re also especially pleased that our camera support meets your expectations — delivering precise optical corrections is at the heart of what we do.
Enjoy your editing!
The DxO Team
Very quick reaction and to the point…
Very quick reaction and to the point support.Issue with license key after migrating to new Mac resolved.
January 25, 2026
Reply from DxO
Hi Erik,
Many thanks for your kind words!
We’re glad our support team could quickly resolve the license key issue after your Mac migration.
The DxO Team
Reply from DxO
Hi Lilian,
Thanks a lot for your kind words! Wonderful!
We’re glad you’re happy with our service.
The DxO Team
Good communication and understanding of…
Good communication and understanding of my problem.
Fluid exchange with operator...
January 31, 2026
Reply from DxO
Hello Leseigneur,
Thank you for your kind words. Awesome!
We’re glad to hear the exchange with our team was smooth and helpful in resolving your issue.
Your satisfaction means a lot to us.
The DxO Team
DXO have some impressive software editing, but read the small print
DXO have some impressive editing software which is offered with a ‘lifetime licence - no subscription required’, sound good but beware of the small print. DXO terms allows them to not only stop supporting particularly operating systems, but also to block activations for products you have purchased. Personally I purchased Nik Effects ver 4, just four years ago now DXO have discontinued Mac OS support and blocked activations, however the support department helpfully advises that customers can upgrade to the latest version for an additional £80. 4 years doesn’t come close to a lifetime licence, I view this as a scam to force customers to spend more every few years. Even though I like the product I won’t spend any more money with a company that behaves in this way.
UPDDATE *******
DXO did respond to my review, however appear to suggest that compatibility due to operating system changes is the cause of the problem, not entirely true have activated and I am using Nik Effect 4 on my new Mac mini running Tahoe 26.2, and used it without problem on my old 2019 iMac also running on Tahoe 26.2.
The activation problem only occurred after I contacted DXO support to free up two of my activation slots from machines now replaced. DXO support told stated that I would not be able to activate Nik Effect 4 on Tahoe 26.2, and when I tried on my MacBook the activation failed.
I note that in the small print DXO does acknowledge that they have the discretion to block activations. In short Nik Effects 4 does run on Tahoe, but DXO appears to be blocking new activations.
February 6, 2026
Unprompted review
Reply from DxO
Hello Joe,
We’re sorry to hear about your frustration and appreciate you sharing your experience with Nik Collection 4.
We’d like to clarify that a lifetime license means your access to the version you purchased does not expire — it’s yours to keep and use indefinitely. However, it doesn’t guarantee lifetime compatibility with future versions of macOS, Adobe Photoshop, or Lightroom, which all evolve regularly. These changes can sometimes lead to compatibility issues that may appear like activation problems, but are in fact due to shifts in the surrounding software environment.
Over the past four years, the Nik Collection has evolved significantly. We've added powerful features like the U Point™ technology redesign, ClearView, advanced local adjustments, non-destructive workflow support via Smart Objects, performance boosts, and enhanced compatibility with the latest macOS and Adobe versions. Each version also brings improvements based on user feedback and changes in the photographic ecosystem.
Considering the scope of these updates, we’ve aimed to keep upgrade pricing fair and accessible — especially for users of older versions like Nik Collection 4. The optional upgrade not only restores full compatibility but also unlocks tools that go far beyond what was available at the time of your purchase.
If you'd like to explore options or discuss your case in more detail, our support team would be happy to assist: https://support.dxo.com/hc/en-us/requests/new
.
We’re committed to improving your experience.
The DxO team
I never had such a fast answer
I never had such a fast answer and solution at any other support. DxO Support is more than excellent and so is the software.
January 30, 2026
Reply from DxO
Hello Hajuesom,
Your message made our day — thank you! Great!
We’re thrilled that both our support team and software exceeded your expectations.
Your trust means a lot to us.
The DxO Team
Great for local denoising
I’m using dxo mainly for denoising and since PL9 I can do this locally with AI powered layer selection. I also own a dxo-one camera and the files look absolutely great when processed by PhotoLab the dng files are big (80mb)
Oh and btw, great customer service
January 29, 2026
Reply from DxO
Hi Maarten,
We’re thrilled to read your review — thank you!
It’s great to hear how DxO PhotoLab 9's local denoising and AI-powered selection are enhancing your workflow.
And we love that you’re still enjoying files from the DxO ONE — PhotoLab really brings out their full potential.
Your kind words about our customer service mean a lot.
The DxO Team
Noise reduction is out standing (if you…
Noise reduction is out standing (if you have RAW pictures) But the retouch tool is so bad and I'm so disappointed about that
January 29, 2026
Reply from DxO
Bonjour Olivier,
Merci d’avoir partagé votre avis. Nous sommes ravis que la réduction du bruit sur les fichiers RAW vous donne satisfaction. Concernant l’outil de retouche, c’est en effet un aspect que nous savons devoir améliorer. Nous sommes à l’écoute des retours comme le vôtre, et notre équipe R&D dédiée travaille activement à faire évoluer nos outils pour répondre au mieux aux besoins concrets des photographes.
Si vous souhaitez nous transmettre plus de détails ou suggestions, n’hésitez pas à contacter notre support ici : https://support.dxo.com/hc/fr/requests/new
L’équipe DxO
Just a great product use It all the…
Just a great product use It all the time love the results.
January 21, 2026
Reply from DxO
Hi Steve,
We’re so excited you’re enjoying our product and using it regularly — thank you!
It’s great to know the results are living up to your expectations.
The DxO Team
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