The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support te... See more
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Review summary
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What people talk about most
Based on these reviews
I have come back to use DxO after many years using other software. No regrets what so ever.I have upgraded to all the latest versions namely PR5,Nik 8,Vp5,PL9 Elite except Film Pack which I'm still te... See more
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The software and usability is second to none. The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to... See more
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I had a problem with the latest update of DxO PhotoLab 9.1 where it continuously would not load. I was instructed to uninstall, redownload and reinstall. I went a step further and searched the windows... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
760 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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A truly interesting experience.
This to me is a truly interesting experience for me looking forward to push it forward with photo lab!
December 17, 2025
Reply from DxO
Hello Brian,
Thanks a lot! We're glad to hear you're enjoying the experience and looking forward to diving deeper with PhotoLab.
We’re excited to be part of your photography journey!
The DxO Team
The best is certainly DeepPrime XD2s…
The best is certainly DeepPrime XD2s and lens correction, and recently AI masking in local adjustments is a big step forward, although improvements are welcome (the AI mask is not always that precise).
Improvements are still needed for the selective tonal adjustments (highlights, midtones, shadows, blacks) which are not selective at all.
Another improvement (something which is really irritating me) is the comparison tool: why is zooming in decoupled when comparing two pictures (comparing is most of the time sone for almost identical images)?
December 17, 2025
Reply from DxO
Hello, thank you for your thoughtful and detailed feedback. We're glad to hear you're enjoying DeepPRIME XD2, lens corrections, and the new AI masking — it’s great to know these features are making a difference in your workflow.
We also appreciate your comments on tonal adjustments and the comparison tool. Your insights are valuable, and we’ll be sure to pass them along to our product team.
If you’d like to share more or need assistance, our support team is here to help: https://support.dxo.com/hc/en-us/requests/new
The DxO team
I use only Silver Efex
I use only Silver Efex. I love it. I do not use other features. For other effects I use Photoshop.
December 16, 2025
Reply from DxO
Hello, thank you for your kind words! We’re glad to hear how much you enjoy using Silver Efex — it’s a favorite among many black-and-white photography enthusiasts. Even if you rely on Photoshop for other effects, we’re happy our tools are a valuable part of your workflow.
The DxO team
I was very satisfied with the support
I was very satisfied with the support. I really enjoy working with DXO's software.
December 16, 2025
Reply from DxO
Hello Gudrun,
We truly appreciate your kind words!
It’s great to hear that both our support and software have made a positive impression.
Thank you for being part of the DxO community.
The DxO Team
Reply from DxO
Hi Davide,
Thank you for your kind words!
We’re glad to hear you appreciate the ease of use, the wide range of presets, and the results our tools deliver.
Supporting a smooth and efficient workflow is very important to us.
The DxO Team
Best solutions for RAW file processing and prrspective control
I use DXO software since more than 10 years for the processing of my RAW files and View Point especially for perspective corrections.
Based on this experiance I am lookoing always first if DXO does support a camera and lens combination before I buy a lens or camera.
December 21, 2025
Reply from DxO
Hi Hans,
Thank you for sharing your long-standing experience with our solutions. It’s great to know that our tools for RAW processing and perspective correction — especially DxO ViewPoint — have been part of your workflow for so many years.
Your trust when choosing new camera and lens combinations truly means a lot to our team.
The DxO team
Very versatile tool
Very versatile tool, regularly updated and improved. Top level for monochrome. Just a suggestion: provide a tool to verify if the performances of the hardware are compatible with the last version of the software before buying.
December 5, 2025
Reply from DxO
Hi Maurizio,
Thank you for your positive and thoughtful feedback. We’re glad to hear you appreciate the versatility of our tools, the regular improvements, and the quality of monochrome results. We also value your suggestion about checking hardware compatibility in advance and will gladly pass it on to our team.
The DxO team
The best postproduction tool
Powerful denoiser, enhance tools powerful and simple to use, constantly improving
December 20, 2025
Reply from DxO
Hi Hervé,
Many thanks for your great feedback! We’re delighted to know you value the denoising and enhancement tools, as well as their ease of use and continuous improvements.
Supporting photographers with powerful and evolving solutions is exactly what we strive for.
The DxO team
Very helpful getting around an issue
Very helpful getting around an issue. Excellent.
December 11, 2025
Reply from DxO
Hi Antony,
We truly appreciate your kind feedback! It’s great to know our team could help you navigate the compatibility issue and get set up with the right version.
The DxO team
Effective workflow
Effective workflow, precise moduls, presents can be designed detailed and individually, really good denosing. Nice.
Next step please: Presets for copyrights, captions and all IPTC.
December 18, 2025
Reply from DxO
Hello Kunde,
Thank you for your thoughtful feedback!
We're glad to hear our tools support your workflow with precision and flexibility — and that you’re enjoying the denoising results.
Your suggestion about presets for IPTC data is much appreciated and has been shared with our team.
The DxO Team
Registration problem solved :)
Had a problem getting my new version of the software to register. Great assistance from the on-line help desk at DXO. Only used DXO for about 10 years now. I'm happy: it works for me.
December 9, 2025
Reply from DxO
Hello Guido,
Thank you for sharing your update!
We're glad to hear that your registration issue was resolved smoothly and that you're satisfied with our support. It's wonderful to know that you've been a loyal user for over 10 years — we truly appreciate your continued trust in DXO.
The DxO Team
Very good and easy to use
Very good and easy to use. I love it.
I‘ve been switched from Luminar Neo and it’s a lot better
December 9, 2025
Reply from DxO
Hello Serdal,
Thank you very much for your positive feedback.
We’re delighted to hear that you find our product easy to use and that it has improved your workflow. Your satisfaction means a lot to us, and we look forward to continuing to support you.
The DxO Team
Reply from DxO
Hello Lief Ake,
Thanks a lot for your kind words! We're glad to hear everything is working smoothly and that you find our tools easy to use — that's exactly what we aim for.
The DxO Team
Expensive upgrades required
Software complicated so for non regular users takes time to get used to. Most disappointing is that they seem to sell lifetime licenses while in practice you have to buy expensive upgrades periodically. Non premium customer support seems produced by some AI …
Adding based on company feedback: for me calling this lifetime license is clearly misleading. In my case I just changed the camera but do not need any of the for me less useful new software features. Still the only option dxo provides is to buy the full new license and importantly the full (!) new price with no consideration of being an existing customer - how can one call this a lifetime license?
December 22, 2025
Unprompted review
Reply from DxO
Hello Thomas,
We’re sorry to hear your disappointment and thank you for sharing your feedback.
Our lifetime licenses mean you can use the version you purchase indefinitely, without a subscription. However, support for new cameras — such as your Nikon Z6iii — requires newer versions, as technical developments evolve quickly. DxO PhotoLab 1, which you purchased back in 2017, is now 8 years old and predates your camera by several years.
We understand that upgrades involve a cost, but we do our best to keep it reasonable — often less than the price of a good photo accessory — to continue offering cutting-edge features and compatibility.
As for our support replies, we regret if they felt impersonal. Your feedback is noted, and we’ll work on making our communication more helpful.
We hope to regain your trust.
The DxO team
Many emails to solve my problem
Many emails to solve my problem. It required determination for the team to fix my issues.
Greatly appreciated.
Thank you.
December 14, 2025
Reply from DxO
Hello Michel,
Thank you for your kind words and patience throughout the process. We're glad our team’s determination paid off and your issue was resolved.
We truly appreciate your support.
The DxO Team
The new version Photolab 9 gives…
The new version Photolab 9 gives excellent results. The use is easy, the support is responding reasonable rapid with suggestions to help or clarify
December 6, 2025
Reply from DxO
Hello Michael,
We truly appreciate your kind words about PhotoLab 9.
It’s great to hear you’re enjoying the results and finding the software easy to use. Thanks also for highlighting our support team — we’re glad they’ve been helpful!
The DxO Team
Good support
I have been using PureRaw5 and FilmPack8 that I purchased recently. Your support by Kevin san is great and I really appreciate his advices.
December 12, 2025
Reply from DxO
Hello,
Thank you so much for your kind feedback. We're really pleased to hear that our support team — especially Kevin — could assist you effectively. Your appreciation will certainly be passed along to him.
We’re grateful for your support!
The DxO team
Awesome CS team, good product
I have been using DxO's PureRAW since April 27 this year, and, taking advantage of this year's Black Friday deals, FilmPack and ViewPoint. Although I have a Sony and Fujifilm mirrorless systems, PureRAW was (back then) only supporting my Sony raw images. I really like the fact that I could update PureRAW to support Fujifilm raws with no extra cost. Note that I use all these as standalones, which is less ideal than having PhotoLab which could better integrate the add-ons I bought. I am not ready to migrate my main postprocessing to DxO. All together is still an expensive move. I communicated my needs (for future upgrades) to DxO's customer support 2 times (November 27 and December 4), all were responded promptly (kudos 5 stars for their attention) as a pure standalone user of their 3 add-ons. If I could be granted 2 wishes, I would easily gave a perfect 5-stars for the company. 1. Is the ability to export FilmPack edits as an SRGB jpg file while also 2. Being able to resize at the pixel dimensions and its aspect ratio (having a freely typed-in ratio like 2-by-1, etc.).
December 6, 2025
Reply from DxO
Hello,
Thank you for sharing your experience — it’s great to know our tools are supporting your creative process across Sony and Fujifilm systems. We’re especially happy our team could assist you so efficiently.
Your suggestions on export and resizing are insightful, and we’ve passed them along to the developers. Feedback like yours is essential as we continue to evolve our standalone solutions.
We’re grateful for your support and passion for photography!
The DxO team
Being a long-time user of the DXO…
Being a long-time user of the DXO PhotoLab and Nik .. I have been extremely happy with all aspects of the product and service offered. I am ready to offer four stars as my rating as to the many plus factors that I love! Best of Wishes!
But since the purchase of Version 9, I have encountered many problems.., both on my desktop and my Yoga i7 laptop. Some of which were discussed with the support staff.., but still intermittent issues. One reason attributed is that my graphic card on my Desktop computer is dated... this I do accept. I do have issues on running the Nik collection 8 too... But yet,
December 5, 2025
Reply from DxO
Hello, thank you for being a long-time user of DxO PhotoLab and the Nik Collection. We’re truly grateful for your continued support and kind words about our products and service — it means a lot to our team.
We’re sorry to hear about the difficulties you've encountered since upgrading to the latest versions. It’s good to know you've been in touch with our support team, and we appreciate your understanding regarding hardware compatibility. Wishing you all the best,
The DxO team
Great SW
Great SW, never used something similar for noise reduction of high ISO shots keeping good details.
December 18, 2025
Reply from DxO
Hi Alessandro,
We’re thrilled to hear you're enjoying the noise reduction capabilities of our software — especially with high ISO shots! Preserving detail is exactly what we aim for.
The DxO Team
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