It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no id... See more
Company replied
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See what reviewers are saying
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs! It would be good if the website can include pics of model wearing the items so... See more
Company replied
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Comp... See more
Company replied
Their customer service is so poor that I will never buy anything from them again, I have spent hours chasing them and their useless subcontractor UPS. A birthday present, that will arrive 3-4 weeks... See more
Company details
Information provided by various external sources
DYRBERG/KERN is a Danish jewellery company founded by Gitte Dyrberg and Henning Kern in 1985. We create designer jewellery and watches to modern and confident women.
Contact info
Prags Boulevard 80, 2300, Copenhagen, Denmark
- (0045) 35383930
- webshop@dyrbergkern.com
- dyrbergkern.com
2.1
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful jewelry, fast delivery, I am very satisfied
December 4, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Maria,
Thank you so much for your review, we really appreciate you taking the time to write a comment about your experience.
Have a nice day,
Amalie
DYRBERG/KERN
love love love Dyrbergkern!
Love their stock, so beautiful, great quality and presented nicely too!
What's not to love :)
December 4, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Siobhan,
Thank you very much for your 5 stars - we're glad that you enjoy our jewellery.
We look forward to your next visit,
Amalie
DYRBERG/KERN
Advice and Customer Service
Having lost an earring I contacted Dyrberg and Kern direct - the customer service was excellent pointing me in the right direction and the ordering and delivery of my product from the website was very good. The packaging too when it arrived was beautifully done. The whole experience felt very personal.
December 3, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Tracy,
Thank you for your review.
We're happy to hear, that you had a nice shopping-experience - both at our customercare and webshop.
We look forward to your next visit at DYRBERGKERN.COM.
All the best,
Amalie
DYRBERG/KERN
Easy international order
Very happy with this purchase - ordering online was problem-free, and I received the necklace in the UK within a week.
December 1, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Christine,
Thank you for your review. It's great to hear that you like to shop at DYRBERGKERN.com.
We look forward to seeing you soon again on DYRBERGKERN.com.
Have a nice day,
Amalie
DYRBERG/KERN
Almost Perfect... BUT !!!
Got my items, but with an unexpected amount of taxes that I had to pay after I received the item !!
November 26, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Gupta,
I've sent you an email with your trackingnumber, so you can see more information - your package has tried to be delivered on the 24th.
You should receive a note in your mailbox from GLS.
Please let me know, if you have any questions.
Have a nice day,
Amalie
DYRBERG/KERN
Perfect service
I would only recommend. The shipment was super fast!
November 26, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Ludek,
Thank you for your positive words, we're so happy that you enjoy our e-shop.
We hope to see you soon again.
Best regards,
Amalie
DYRBERG/KERN
Items Dyrbergkern
Thanks for your wonderful ithems.
They are perfect like usual. Now when you are shipping in Cyprus I will be back.
Thanks!!!!
November 19, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Daniela,
Thank your for your feedback. We're happy to hear that you are satisfied with our products and our new delivery to Cyprus.
We look forward to your next visit.
All the best,
Amalie
DYRBERG/KERN
Fantastic jewellery!
Love Dyrberg/Kern! Contemporary design, excellent quality!
November 11, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Olga,
Thank you for the nice words - we really appreciate it.
Best regards,
Amalie
DYRBERG/KERN
I still have not received anything, it is normal?
November 11, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Sara,
I've just sent you an email with your trackingnumber - your package has been tried to be delivered, and I can see, that they should've contacted you about this matter.
Let me know, if you have any other questions - either here or on the email, I've sent you.
Have a nice day,
Amalie
DYRBERG/KERN
Lovely Jewellery, below average customer service
I own a number of Dyrberg Kern pieces as I love the design and quality. However my experience of using their website to purchase has been disappointing. After being let down on an order on Christmas Eve last year, I decided to give it another go this year. I ordered 2 different necklaces to choose a gift for my mum. However, I had not read the small print and did not realise that I would bear the cost of a return. It was an expensive mistake and the return cost £5.50. I won't use the website again but will continue to buy their jewellery from the high st. It's about time Dyrberg Kern addressed this issue.
November 6, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Mrs. Taylor,
Thank you for your review.
I'm sorry to hear that you're not satisfied with your experience at DYRBERGKERN.com.
Unfortunately we do not offer free return - only free shipping, as it's written on our webshop, but we're sorry about the misunderstanding.
Have a nice day,
Amalie
DYRBERG/KERN
Extremely happy customer
Bought a rose gold braclet and was very happy with the speed of the delivery and quality of product will defiantly be buying from this company again..
November 5, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Lorraine,
Thank you for your review - we're very happy to hear that you've had a good shopping-experience, and that you enjoy your new bracelet.
We're looking forward to your next visit.
Have a nice day,
Amalie
DYRBERG/KERN
Jewelries that go straight to your heart !
I have purchased my first DK ring 10 years ago . Wear them once and you will love them forever ! Head turning pieces with every collection . Take good care of them and they will make you shine like nothing else before . A modern , elegant , stylish experience delivered by a very proffessional and kind team . Thank you for making me happy with every purchase !
Doina
October 28, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Doina,
Thank you very much for your nice review. It's great to hear that you enjoy our jewlery and like to shop at DYRBERGKERN.com as well.
We look forward to seeing you soon again on DYRBERGKERN.com,
Amalie
DYRBERG/KERN
Reply from dyrbergkern.com
Thank your for your 5-star feedback, Miroslav.
We're very happy to hear that you are satisfied with our jewelry and our delivery service.
We hope to see you at DYRBERGKERN.com again,
Amalie
DYRBERG/KERN
Review - watch
Very good communication and beautiful watch. Well packaged. I would definitely recommend this store.
October 9, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Malgorzata,
It's great to hear that you are satisfied with your purchase from DYRBERGKERN.com.
We hope to see you online again,
Amalie
DYRBERG/KERN
Great service , quality items
My items arrived in good time, well wrapped and the usual high quality goods. Delighted!
October 8, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Michelle,
Thank you for your 5 stars review - we're glad that you had a good shopping-experience and enjoy your new jewellery.
We look forward to your next visit,
Amalie
DYRBERG/KERN
Very fast delivery
The order was really dispatched on the next day and delivered within 2 days (Europe).
October 7, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Sarka,
Thank you for your review - we strive to make it as easy and convenient as possible for our customers, and we're happy to hear that you enjoy our fast delivery.
We hope to see you on DYRBERGKERN.com again,
Amalie
DYRBERG/KERN
Good quality product but poor communication and customer service
The product was lovely but myself and my friend had both written to dyrbergkern about a product that was coming up 'in stock' but we could not buy and failed to even receive a reply. subsequently, I had to buy this from another supplier and pay more for this so I was obviously frustrated and disappointed. I am still yet to receive a reply.
October 6, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Fiona,
Regarding the ABRIL earring, we answered you on the 24th of September, that the earring was not in stock and that was the reason why you couldn't add the item to you basket.
We still don't have the earring in stock and we won't as it is from last seasons collection.
If you have any questions, feel free to contact us at webshop@dyrbergkern.com.
Best Regards,
Amalie
DYRBERG/KERN
Excellent Service
Purchase was easy, delivery was extremely quick, unfortunately need to return as the ring is too big, hoping the exchange will be equally as smooth
October 6, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Mr. Kirby,
We're very happy to hear that you enjoy our service and fast delivery.
Please notice: When exchanging a product to another, you exchange a product by returning the unwanted items, and then make a new order on DYRBERGKERN. To you to decide whether you want to wait for the refund before placing a new order. This is because of logistical reasons of which a return can take up to 10 business days. Additionally, the wanted items can be sold out before we get to exchange it.
If you have any questions, please contact us at webshop@dyrbergkern.com.
Have a nice day,
Amalie
DYRBERG/KERN
Images, description and update of the website NOT good
It's very difficult placing an order without asking the details of the products especially for the watches. No size, no photos detailed. Plus the thing that happened to my order is that I paid for a watch that at the moment was perfectly available (in fact I was charged for it) that became out of stock at the time of the shipping...high end jewellery but the shop online is very poor
October 2, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Daniela,
Thank you for your comments - we are currently working on optimizing our product-descriptions, so our customers will have the best starting point for buying our jewelry.
Unfortunately your watch was not in stock, but was still shown online, due to a warehouse-problem - this should be fixed now.
Have a nice day,
Amalie
DYRBERG/KERN
Professional service, excellent item
Purchased a beautiful bracelet . Fast delivery and extremely well packaged. Would highly recommend
September 29, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Rachel,
Thank you very much for your 5 stars - we're glad that you enjoy your new bracelet and our fast delivery.
We look forward to your next visit,
Amalie
DYRBERG/KERN
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