It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no id... See more
Company replied
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See what reviewers are saying
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs! It would be good if the website can include pics of model wearing the items so... See more
Company replied
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Comp... See more
Company replied
Their customer service is so poor that I will never buy anything from them again, I have spent hours chasing them and their useless subcontractor UPS. A birthday present, that will arrive 3-4 weeks... See more
Company details
Information provided by various external sources
DYRBERG/KERN is a Danish jewellery company founded by Gitte Dyrberg and Henning Kern in 1985. We create designer jewellery and watches to modern and confident women.
Contact info
Prags Boulevard 80, 2300, Copenhagen, Denmark
- (0045) 35383930
- webshop@dyrbergkern.com
- dyrbergkern.com
2.1
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long time to get the product
A nice email service about the possible welcome refund, but a long waiting time. I ordered 8.10.and now it is 18th. Ten days from Denmark(?) to Finland, not yet arrived.
The packet was then delivered on the 19th.
October 18, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Eija,
Thank you for your review. We want to thank you for taking time to share with us your experience with our brand.
We deeply apologize that you had to wait this long for your package. As I could see in the system that the package was delivered to a package shop, and GLS has to leave you a note with the adress on.
It is quite a pity that some customers sometimes experience a longer delivery period than others, this can be due to many reasons.
We are of course sorry to hear of the experience and will do our maximum best so this issue doesn't get repeated in the future.
We thank you for your purchase and hope, to see you soon again on dyrbergkern.com
Have a nice afternoon.
Sonia Ayed
DYRBERG/KERN
Outstanding customer service
A delicate and sophisticated jewelry, added to an outstanding customer service. I really recommend it to all my friends.
September 9, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Iara,
Thank you very much for your lovely review.
We are very delighted and happy to hear that you are satisfied with our products and that our customer service has lived up to your expectations.
Your feeback helps us improve in all levels which is why we thank you for taking time to share with us your experience on our webshop.
We hope to see you soon again on dyrbergkern.com
Have a lovely weekend.
Sonia Ayed
DYRBERG/KERN.
I miss my order!!! Its two Weeks ago and I´am waiting
I miss my Order
September 7, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Alexa,
Thank you for your review.
We want to thank you for taking time to share with us your experience with our brand. Please accept our sincere apologies for the inconvenience you may have experienced- at Dyrberg/Kern, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations.
I have now taken a closer look into the situation and, I can see in our system that GLS have tried to deliver the package twice to your address but nobody was home.I have contacted GLS and they have left a note in your letter box in order to rearrange a new delivery date. I have now sent you an e-mail with all needed information.
We deeply value your relationship with Dyrberg/kern and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us at via our e-mail: webshop@dyrbergkern.com
Hope that, despite the situation that we will soon see you again on dyrbergkern.com
Yours in service,
Sonia Ayed
DYRBERG/KERN
No order received
Placed an order 31st of august still have not received it...not happy !!
September 7, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Fiona,
Thank you for your review.
We want to thank you for taking time to share with us your experience with our brand. Please accept our sincere apologies for the inconvenience you may have experienced- at Dyrberg/Kern, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. I have now taken a closer look into the situation and, I can see in our system that your package is on its way to delivery today. I have now sent you an e-mail with all needed information.
We will of course refund you 10% of your purchase back to your account as an apology for the delay.
We deeply value your relationship with Dyrberg/kern and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us at via our e-mail: webshop@dyrbergkern.com
Hope that, despite the situation that we will soon see you again on dyrbergkern.com
Yours in service,
Sonia Ayed
DYRBERG/KERN
Had a good experience
The service was prompt and friendly. The staff helped with resolving a technique issue on the shipping very effectively. The product was beautiful.
P.s., when I tried on the bangle later I realized the bangle had problems, it was really hard to open. I have sent an email to the CS hopefully they will reply soon.
September 1, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Tina,
We want to thank you very much for your lovely review and for choosing Dyrberg/Kern.
We deeply appreciate you taking time to share with us your experience with our brand. We are also pleased to hear that the service and product has perfectly lived up to your expectations.
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
Beautiful necklace with speedy delivery.
Beautiful necklace at sale price, arrived on time with excellent gift packaging. The necklace was even nicer than expected having viewed it online. Great website also makes it easy to navigate and make well considered choices. Thank You Dryberg/Kern
August 23, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Ruth,
We want to thank you very much for your lovely review and for choosing Dyrberg/Kern.
We deeply appreciate you taking time to share with us your experience with our brand. We are also pleased to hear that the price, packaging and product has perfectly lived up to your expectations. Your feeback on our website helps us improve as our E-commerce team is providing all their effort daily to make it as easy as possible for our customers to navigate in.
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Alison,
Thank you very much for your review. We deeply appreciate you taking time to share with us your experience with our brand.
We are also pleased to hear that everything lived up to your expectations.
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear R.P Bakker,
Thank you very much for your review. We deeply appreciate you taking time to share with us your experience with our brand. We are also pleased to hear that everything lived up to your expectations.
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
Review
It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no idea when my order is going to be delivered. It would at least be nice to know how many days/weeks does the delivery approximately take.
August 11, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Suvi,
Thank you for your review. We want to thank you for taking time to share with us your experience with our brand.
Please accept our sincere apologies for the inconvenience you may have experienced- at Dyrberg/Kern, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations.
I have now taken a closer look into the situation and, I can see in our system that your package has been delivered to a package shop on the 10th of august. I have now sent you an e-mail with all needed information.
We deeply value your relationship with Dyrberg/kern and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at via our e-mail: webshop@dyrbergkern.com
Hope that, despite the situation that we will soon see you again on dyrbergkern.com
Yours in service,
Sonia Ayed
DYRBERG/KERN
beautiful and affordable
I know that whatever I order online will be so beautiful. Dyrberg Kern is my go to for gifts.
August 11, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Eliz,
We truly appreciate your time and effort writing a fine review about our brand and always enjoy high praises from our customers.
We are of course happy to hear that you are satisfied with our brand and that everything lived up to your expectations.
It was a true delight to have you as a customer and, hope to see you soon again on dyrbergkern.com
Wish you a lovely day.
Sonia Ayed
DYRBERG/KERN
number 1
Luxury selection, perfect company, quick shipment! I Love The DBK
August 5, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Lenka,
Thank you very much for your review.
We deeply appreciate you taking time to share with us your experience with our brand. We are also pleased to hear that you are satisfied with our shipping service and I totally agree with you on our beautiful wide range of luxurious Jewellery..
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
excellent
veeeeeery satisfied, very fast delivery, beautifully packaged.... thank you for everything
August 3, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Judita,
Thank you very much for your review.
We deeply appreciate you taking time to share with us your experience with our brand. We are also pleased to hear that everything has perfectly lived up to your expectations.
Your feeback helps us improve in all levels which is why we thank you for taking time to share with us your experience on our webshop.
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Customer,
Thank you very much for your lovely review. We are very delighted and happy to hear that you are satisfied with the delivery service and that the products lived up to your expectations.
Your feeback helps us improve in all levels which is why we thank you for taking time to share with us your experience on our webshop.
We hope to see you soon again on dyrbergkern.com
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Zoe,
We deeply thank you for your review.
We highly appreciate all feedback fro our customers and we are truly happy that you love our products.
We look forward seeing you again soon on dyrbergkern.com
Have a lovely day.
Sonia Ayed
DYRBERG/KERN
Very professional
Thanks to constant updates I was able to track the package. Everything went as expected.
July 6, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Julita,
We truly appreciate your time and effort writing a fine review about our brand and always enjoy high praises from our customers.
We are of course happy to hear that you are satisfied with our service and everything lived up to your expectations.
It was a true delight to have you as a customer and hope to see you soon again on dyrbergkern.com
Wish you a lovely weekend.
Sonia Ayed
DYRBERG/KERN
Amazing !
Fast and excellent customer service. Would definitely come back for more shopping online :)
June 20, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Vicky,
Thank you very much for your review. We deeply appreciate you taking time to share with us your experience with our brand. We are also pleased to hear that you are satisfied with our customer service.
It was a great pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Have a lovely afternoon,
Sonia Ayed
DYRBERG/KERN
Item not received
I spent a lot of money purchasing an item on the site and I never received it. I will never shop with you again and I will warn others not to use your site.
June 20, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Cynthia,
Thank you for your review.
We are terribly sorry to hear that you haven't had a good experience with our delivery especially that we have always had great feedback on it.
I can see in our system that GLS have tried to deliver the package but, no one was there to sign for it so, now it has been delivered at your local postoffice.
I fully understand your frustration and, we will of course be more aware of this issue in the future.
It still was a pleasure having you as a customer and, hope, despite this misunderstanding, that we still can keep you as our customer and assure you the best service ever.
Hope to see you soon again on dyrbergkern.com
Have a lovely day.
Sonia Ayed
DYRBERG/KERN
Good customer care, fast shipping, nice products.
Customer care were extremely fast in answering a question of mine. The earrings arrived fast and in perfect condition. The 4-star review is because of the shpping cost, which was expensive for my country. I would buy again though.Thanks!
June 13, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Anastasia,
Thank you very much for your lovely review. We are very delighted and happy to hear that you are satisfied with our service and products. Your feeback helps us improve in all levels. We thank you for taking time to share with us your experience on our webshop.
We hope to see you soon again on dyrbergkern.com
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Tina,
Thank you for your lovely review. We appreciate you taking time to share with us your experience on our webshop.
We are also glad to hear that you are happy with our delivery service and, that the products have lived up to your expectations.
It was a pleasure having you as a customer and, hope to see you again soon on dyrbergkern.com
Wish you a wonderful day.
Sonia Ayed
DYRBERG/KERN
international shipping poor
Said shipping to NZ was avaiable but didnt work. Waited 1 month for site to be fixed but never happened. Then my Visa wouldnt work through them. Customer service was excellent but should have sorted it their end. i ended up shipping to UK then to NZ at extra expense
June 7, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Helen,
Thank you for your review. We highly appreciate you taking time to give us feedback about your experience on our webshop, as it helps us to improve our service on all levels.
We are very sorry to hear that your experience wasn't that positive with the shipping. We are aware that we have some technical issues with overseas shipments and, we are doing our best to solve it as soon as we can.
We deeply apologize for any inconvenience this may have caused.
We hope that we,despite this, will see you soon again on dyrbergkern.com and, promise to deliver the best service that we can.
Wish you a wonderful day.
Sonia Ayed
DYRBERG/KERN
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