It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no id... See more
Company replied
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See what reviewers are saying
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs! It would be good if the website can include pics of model wearing the items so... See more
Company replied
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Comp... See more
Company replied
Their customer service is so poor that I will never buy anything from them again, I have spent hours chasing them and their useless subcontractor UPS. A birthday present, that will arrive 3-4 weeks... See more
Company details
Information provided by various external sources
DYRBERG/KERN is a Danish jewellery company founded by Gitte Dyrberg and Henning Kern in 1985. We create designer jewellery and watches to modern and confident women.
Contact info
Prags Boulevard 80, 2300, Copenhagen, Denmark
- (0045) 35383930
- webshop@dyrbergkern.com
- dyrbergkern.com
2.1
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from dyrbergkern.com
Dear Miss Aikaterini,
Thank you so much for the lovely stars and review. We love to hear about our customers experience on our webshop in the aim to improve our service.
We are of course delighted to hear that you like our products and, will definitaley do our best to provide as much product-information as possible in the future.
It was a pleasure having you as a customer and, hope to see you soon again on dyrbergkern.com
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Ashni,
Thank you very much for your review. It is a great delight for us to hear that the earrings lived up to your expectations.
It was wonderful having you as a customer and, hope to see you again soon at dyrbergkern.com
Sonia Ayed
DYRBERG/KERN
I'm very happy
For my first order, i'm very happy, my watches is beautiful.
May 24, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Fagara,
Thank very much for your reviw and the fine stars that you gave us. We are happy when our customers are happy so, we are very delighted to hear that you are happy with your watch and had a good experience with our brand.
We hope of course to see you soon again on dyrbergkern.com
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Cannot track my order
I ordered two bracelets 8 days ago. I was told it was being shipped by GLS Shipping but was not given a tracking number, so I am clueless to the status of the order.
I also emailed Dyrberg/Kern on the email address they provided, in case you have any questions about your order. I have had no reply!!!
Poor customer care.
May 17, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Shane,
Thank you for your review. We love to hear our customers feedback and, share with us their experience on our webshop in order to improve our service- We are, of course, sorry to hear that yours wasn't so positive.
We strive to answer back all e-mails in less than 24 hours. We received your e-mail on Monday at 3 30pm and we answered back Tuesday at 12 pm. We will of course do our very best to answer faster next time.
We hope to see you again on dyrbergkern.com and assure you to get the best service ever in the future.
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Beautiful jewellery and fast delivery
Very pleased with the product itself and the delivery was promt.
May 12, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Jmu,
Thank you very much for the lovely stars and review. We appreciate you sharing with us your experience on our webshop.
We are very pleased to hear that you are satisfied with our products and the delivery time. We are doing our very best to improve our service on all levels, whcih is why we love when our customers send us their feedback.
We hope to see you again on dyrbergkern.com
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
.
Very quick delivery, package was solid, earings and necklage are georgeous!
Delivery (netherlands) within a few days!! Earrings and necklage are beautifull.
May 8, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Mevrouw,
Thank you very much for the lovely stars and review. We are delighted to hear that the Jewellery and service lived up to your expectations.
We are looking forward to see you again on dyrbergkern.com
Have a fantastic afternoon.
Sonia Ayed
DYRBERG/KERN
quick and easy
good website but didn't know what final price would be as it was quoted in Euros, but I was happy with the price anyway,
May 5, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Evo,
First of all we want to thank you for your purchase from Dyrberg/Kern and for taking time to write us about your experience on our website. We love to hear feedback from our customers in order to always improve our service on all levels.
Unfortunately, we do not have an english website only for our english customers, which is why prices are shown in Euro.
We will do our best in the future to improve our website.
Looking forward to see you again on dyrbergkern.com
Have a nice afternoon.
Sonia Ayed
DYRBERG/KERN
One word.... AWESOME!!
Lovely jewellery and very good quality!
The shipping is free on orders over 60 € and the delivery is really fast!
The website is updated frequently and very easy to use.
I always feel like a kid in a candy store, will definitely purchase again!
May 5, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Kim,
Thank you very much for the lovely review. We highly appreciate you feedback on our brand and, we are very happy to hear that you are satisfied with the products and service.
We are really looking forward to see you again in our candyshop: www.dyrbergkern.com :)
Wish you a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Very good. Quick service and good quality
Very happy about service and quality.
May 3, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Ingebjørg,
Thank you so much for your lovely stars and review. We are extremely pleased to hear that you had a good experience with your purchase and that the quality lived up to your expectations.
Hope to see you soon again on dyrbergkern.com
Have a fantastic day.
Sonia Ayed
DYRBERG/KERN
Postage confusion
I didn't realise they don't ship to Northern Ireland hen selecting 'Ireland' as destination. Still don't have parcel
May 3, 2016
Unprompted review
Reply from dyrbergkern.com
Dear quinncq,
Thank you very much for your review. We are terribly sorry to hear about the bad experience that you got.
Unfortunately, we do not ship to Northern Ireland which is why everything went the wrong way with the shipment.
When receiving a new address from you in Ireland, we tried UPS express so you get your package the next day, but, unluckily, there was written on the status of the delivery that that service wasn't available in that area.
We fully understand your position and, we will do our best next time so this confusion does not occur in the future.
We are sorry for any inconvenience this may have caused.
We still hope that we can have the privilege to keep you as a customer and wil assure you the best service for your next purchase on dyrbergkern.com.
We wish you a lovely day.
Sonia Ayed
DYRBERG/KERN
Lovely jewellery
I´m very delighted about my purchase! ...just the used transportation company doesn´t deliver as high quality service as expected.
April 29, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Kristina,
Thank you for your review. We are very delighted to hear that you are happy with your purchase.
However, we are really sorry to hear that the shipment didn't live up to your expectations and, we are very thanksful that you took the time to share your experience with us as we strive to make our service better on all levels and, assure that all our customers get the best experience ever with their purchase.
Hope to see you soon again on dyrbergkern.com despite the issue. We will make sure that you don't get this bad experience again with the transportation.
Have a wonderful day.
Sonia Ayed
Dyrberg/Kern
shipping to Lithuania
Thanks for renewed opportunity to send your production to Lithuania!
April 28, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Tomas,
Thank you very for your review. We strive everyday to improve our service on all levels to make our customers as happy and satisfied as possible and, we are certainly glad that you are one of them.
Hope to see you on dyrbergkern.com
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Love the Watches
I already own two Dyrbergkern Watches which I purchased while overseas. This is my first online purchase with the company. The process was easy and delivery was prompt. My only reservation for not giving 5 stars was that my email enquiry prior to the purchase did not fully satisfy all questions.
April 27, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Lorraine,
Thank you for your review. We are pleasant to hear that you are satisfied with your purchase on our webshop.
We are sorry to hear that the answers to your questions didn't live up to your expectations. We will do our best to improve the quality of our customer service in the future.
We hope though that we still can keep you as a customer and give you the best service ever next time.
Have a wonderful day,
Sonia Ayed
DYRBERG/KERN
Beautiful jewellery, great service
I am satisfied, the jewellery is beautiful, the parcel has been quickly despatched and the employees of the webshop are very helpful.
April 26, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Martina,
Thank you very much for your nice 5 stars rate. We are very delighted to hear that you are happy with our service.
We strive to make our customers as satisfied as possible.
We hope to see you soon on dyrbergkern.com
Have a wonderful day.
Sonia Ayed
DYRBERG/KERN
Great service and price
Good website and good offer when spending over a certain amount. Shipping not too pricey. Parcel arrived quickly.
April 19, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Lotte,
Thank you very much for your review. We truly appreciate our customers feedback on their experience with our brand.
We are so pleased to hear that you are satisfied with your purchase.
We hope to see you soon again on dyrbergkern.com
Have a nice day.
Sonia Ayed
DYRBERG/KERN
Excellent and beautiful
Solid statement earrings and rings which are stunning and impressive
April 19, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Karen,
Thank you so much for taking time to share with us your experience on dyrbergkern's webshop. We are delighted to hear that our products have lived up to your expectations and, that you like them.
Hope to see you soon on dyrbergkern.com
Have a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
beautiful jewelry
I am addicted to DK jewelry! This wasnt my first purchase, for sure not the last one :)
April 15, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Monstar,
Thank you very much for the lovely stars and, for being such a big fan of DYRBERG/KERN. We are always thanksful to receive all our customers feedback to keep on improving on all levels.
We are impatient to see you again on dyrbergkern.com
Have a fantastic weekend.
Sonia Ayed.
DYRBERG/KERN
Excellent product and wonderful service Thank you
Lovely jewellery I hope to purchase more in the future
April 13, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Philomena,
Thank you very much for the lovely review and beautiful stars that you gave us. We really appreciate the dedicated time for giving us your feedback on our brand.
We are very happy to hear that you are satisfied with our products and, hope that you are enjoying them.
We look forward seeing you again on dyrbergkern.com
Have a fantastic afternoon.
Sonia Ayed
DYRBERG/KERN
Shipping
I had to wait 7 days to receive my order while the delivery charter for my country was announcing 2 days. It was a birthday gift that I had to return because it came too late.
April 13, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Youssra,
Thank you so much for taking time to give us your feedback, as it is very important for us to always improve our service on all levels.
We are deeply sorry to hear that you didn't get the package in the desired date and, we will immediately take action on that.
Despite this incident, hope that we still get the chance to serve you as our customer and, will assure you the best shipping service ever next time you order, that's for sure.
On behalf of Dyrberg/Kern, we apologize again for any inconvenience thia may have caused.
Wish you a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Quality
High quality items delivered on time. Also got very helpful assistance from the company personnel. Thank you very much
April 12, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Olesya,
Thank you very much for your lovely review. We appreciate you taking time to give us your feedback and, we are delighted to hear that you had a good experience with our brand.
It was our great pleasure to serve you as our customer.
Hope to see you soon again on dyrbergkern.com
Sonia Ayed
DYRBERG/KERN
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