Dyson Ireland Reviews 

I am now on Month 10 of waiting for them to replace my Dyson hairdryer. My original could not be fixed, so a replacement was promised, but no matter how many confirmation emails I get or people I speak to, they still leave me waiting, terrible customer support team.

Had a Pure me cool fan/filter that warranty expired in late 2023. all of a sudden it turns on and cycles 1 to 9 power back to 1 on repeat. I unplug and have just get a error code of power cord and explanation mark on screen.

Support trouble shooting is: "turn it off and on again" lets charge you 90EUR for repair and no cant not tell you the error code reason.

in short useless support and expected much better from a premium product.

Horrendous support. My Airwrap broke within the warranty period. Sent it back for repair, they confirmed no repair possible -they will send a replacement.
Waiting for over 30 says now, contacted customer support multiple times, every time they could only say:”Answer will be provided within 24-48 hours”. Had to raise a formal complaint.

The online support is initially awful and gave incorrect product information twice, later cleared up by telephone call. The next-day delivery is a con too as I still don’t have tracking details 3 days later on a new €500 vacuum. Online help are next to useless and their basic comprehension of a question is shocking. They could not give me a tracking number or advise who the carrier was. I expected more when buying a premium product. Still await item, should have bought in shop or a different brand. Lesson learned.

Purchased a Dyson V11 in early Feb, battery kept falling off from day 1 and I realised there was a crack in the main body 1 month later in early March. I phoned Dyson and was promised a new body would be shipped in 2 weeks under the warranty, nothing ever arrived and no one ever contacted me. I followed up in April, the agent promised someone would contact me but again I heard nothing. In May I was promised a replacement because the matter was going on too long. I was told I'd have the replacement in 3-5 working days, when that passed I was told 10 working days, when that passed I was told I need to return the other Dyson first but also they never came for it, all this even though I was promised a collection and exchange on the same day. The agent said I'd be contacted in 24-48 hours to sort things and agree if it's being collected and exchanged on the same day or collected beforehand but surprise surprise no call back! I called again and was told as it's at the highest level of escalation it would be 5 days for a call back not 24-48 hours which makes no sense and also the agent couldn't raise the matter with his manager as he's not allowed to. I have never experienced worse customer care in my life, worse again that this is supposed to be a premium product! Never ever buying a Dyson again! Avoid!

Contacted customer service to report a broken part on a less than one year old cordless vacuum on May 15th. The woman was helpful and ordered it once she saw my part and confirmed it was indeed broken. She placed the order for the replacement and I received a confirmation email stating delivery would be approx 5 days. I emailed to request an update on 27 May as no part received. No response. Then an email simply stating your order has been cancelled with no explanation and no plan to replace my under warranty broken part. Very unsatiafactory. Order number was 1593150707

I trying to contact dyson customer service since few months (by phone and emails) also Is impossible to buy a fillers to dyson air purifier

I'd give this company zero stars if I could. Their hoovers charge lasts about 60 seconds and probably the worst hoover I ever owned. I bought a Dyson Hot and cold fan, It is like being beside a Jumbo jet taking off, it is so loud and it will never cool your room, and even at full speed (noise is unbearable) it's no more powerful than a €15 fan you'd buy in Argos.

I don't know how they are getting away with it for so long. People need to realise what kind of company this is and stop buying their products

Hi Dyson, I have placed an order on Friday, order number is 1593151473 and I have received an email with a dispatch email with a tracking reference. I have contacted twice today Dyson, on the digitial assistant platform and spoke to two members and none of them could tell me one usefull information about the order. I have also called Dyson and spent 30 minutes on the phone to be told the exact same generic copied answer the customer service is trained to say and the same thing happened, not one person is able to inform me where the order is or when will I receive it.
On the website you promote next day delivery, yet it is a false information, as it has been 3 days today since I have not received the order. If I would have known this, I would have not placed the order from your website.
The order I placed is a birthday gift and I trusted that your next day delivery is a true statement because I needed that item by this Friday.
You tell people you do next day delivery and you don't, it's false advertisement.

I honestly cannot believe how disappointing my experience with Dyson has been considering the premium price of the Dyson V16 Piston Animal.

My first vacuum had to be replaced because the floor head scratched my floors.

The replacement unit then started repeatedly showing “airflow blocked” warnings after very little use, despite proper cleaning and maintenance.

What frustrated me even more was the completely chaotic replacement process. During my second warranty claim, I was specifically told that the faulty vacuum would be exchanged at the same time as collection which later turned out to be false information.

I was then given a collection date where nobody arrived at all. After that, I had to go through the entire replacement process AGAIN from the beginning, including waiting for the faulty vacuum to arrive back at the warehouse before another replacement could even be approved and shipped.

As a result, I spent days without a vacuum despite having pets and needing to vacuum daily.

At this point I have now gone through THREE Dyson vacuums in an unbelievably short period of time.

For a product costing almost €850, this level of quality control and customer service is honestly unacceptable. A premium brand should not come with this many issues, replacements, delays and misinformation.

I would also like to mention that despite being a verified Dyson customer and already going through THREE warranty replacements, I was still not given the ability to leave a public review on the Dyson website.

As a customer who has genuinely purchased and repeatedly dealt with issues regarding this product, I find this extremely disappointing.

if i could i would give a 0 stars.
Absolutely shambolic customer service.
Staff are dishonest and not able to handle the basic tasks.
Can't track the current status of the case .... SHOCKING !!!!!!

No parts availability. No way to escalate the case. Char support says that there is no need to escalate as the seniors will also give the same resolution. I am looking for the Motorbar™ cleaner head

Part No. 972182-01

Motorised, edge-to-edge deep cleaning with de-tangling technology.
This part is not available any where in the market. and many alternate parts are available. If I really wanted to do that, why will I buy dyson. I better spend on other brands at least those parts are available.

Board vacuum cleaner works very well for two years then battery goes. Whether they do replace it under warranty after the third year plastic items become damaged and even with extended warranty replacement of individual items isn’t enough for the product to work properly. Very expensive product with a limited lifespan.

Do not buy…. They break repeatedly, the battery lasts about 20 minutes and they are overpriced. Terrible terrible product.

So hard to change nozzles and remove the wand off the cordless Dyson. Mine flew across the floor today while trying to remove it. There is nothing to grip onto

Bought a Dyson Spot+Scrub™ Ai Serial 7VP-UK-UMA2070A. After 6 weeks of use the robot is dead and wont turn on, the guy on the call didnt even try to troubleshoot the system and there is no real way of contacting Dyson, they have emails that are not monitored, this prodcut is not fit for service and after paying over 1200 euro is should last longer than 6 weeks. I will be proceeding to a chargback as this prodcut is not fit for purpose

Customer care is a nightmare over 2 months waiting on a part , can’t seem to get any where with them , cordless Hoover is less than a year old , when I phoned I get an email to say the part is in stock and it will be delivered in 5 days no part ever arrives, when I phone they tell me that email was an error. Issue is on going . Paid a lot of money for this Hoover to be left this long without a Hoover is unacceptable. At the point I just don’t know where to turn too

⛔️Customer Service is terrible at finding a satisfactory solution. They completely missed to understand queries and only provide prepared templates when answering, which just increases frustration on customer side. After almost 40mins speaking with one of CS reps, still no solution just, apologising because of their delay in the end asking me to wait longer, just wasting everyone’s time . Also, getting a refund is a real challenge with them! Have this in mind if considering buying anything from them.

I waited many months for a response replacement battery for my Dyson to become available- I ordered once it came into stock - I put down an incorrect word in my address delivery detail but with the correct post code - I called Dyson to highlight this - they couldn’t do anything - they didn’t know the courier in Ireland - really unhelpful - I tried again a couple of days later as the item still wasn’t despatched - same story - no assistance - just “ wait till it’s delivered”!! So it’s a week later and no delivery , no update etc I’m fuming

Dyson has the worst customer service in the world I have a faulty Dyson I returned the Dyson to get fixed the Dyson came back still faulty and with physical damage. The customer experience team are not trained effectively on giving out information. As so much information was giving falsely. Schedule a call with the management and yet no one has bothered to call me.

I could give them a 0 star