Dyson Ireland Reviews 

I contacted on the 27/02 to get a replacement for my hoover head as it had broken. I was told the order was placed and to allow 14 days for delivery. I contacted then after 14 days as I had not received it to be told there was an issue with the order so they replaced it lo and behold I had still not received it. Today I have been told they placed the order again to allow 14 days. The agent I spoke with with nice and I received an email to confirm this as the second time I had not. Service is not good and I am left feeling like I am going in circles. My mother had also placed an order from them and paid not knowing it was still under warranty and we received that one and returned it and have still not received a refund. I had been on the live chat and also the agent who I called last week said I will get a call back did not know what I was talking about and it seemed I was on loud speaker and they were some what else occupied…

Tired to order filters twice , when I rang up twice to see where the order was . I was told I didn't know what I was talking about as I was was reading the information they provided in the email they sent me and information from their website.

It is the worst customer service I have had the misfortune to deal with. As a result I will not be buying any more products from Dyson as they have zero respect for their customers.

If I could give them zero stars I would have

I wrote a review last year about my experience attempting to get a faulty airwrap replaced. They eventually refunded me and I stupidly decided to buy another one from Brown Thomas instead.

It arrived promptly, no problem with Brown Thomas. However, 3-4 months later the attachment I used the most started to fall apart (anti-snag loop brush). I contacted Dyson. They checked it and agreed it was faulty and would send me out a replacement. None in stock. Ok. Was told it should be in by monday (this was wednesday) I waited a week.

Contacted them again. Still not in stock. Asked what they would do. Would they replace the entire unit? They told me if it wasn't in stock within 2 weeks they would look at an alternative resolution. Waited 2 weeks and contacted them again.

Still not in stock. The agent would check what could be done. I called repeatedly over the next 8 days. I asked to speak to a supervisor. I was told one would call me back but of course no-one ever did. I asked for a formal complaint to be raised. That resulted in an email telling me I was on a notify list for when the part came in. Bear in mind I was over a month waiting at this stage.

I finally gave up and phoned BT customer service as I bought from them. Told them the saga and said I would prefer a refund at this stage. Was told she needed to check with the team. Got an email the following day to arrange a return for a refund. The airwrap was returned yesterday and I will get a refund once they have it.

I can't fault BT who were excellent in terms of customer service but Dyson are absolutely desperate. The quality of the product was poor and the customer service was nothing short of abysmal.

Worst customer service in existence. Order 2 hoovers for 600 euro. With next day delivery. Waited 5 days. Called to complain and without giving any reason they cancelled my order and told me to order again on the website. I did so. Waited another 4 days. Called to complain and was promised a call back in an hour. 5 mins after promise my order was cancelled again. Worst purchase experience from a. Big brand I have ever experienced. Still don’t even have the decency to tell me why they keep cancelling my orders after being told the items are in stock in the warehouse.

If I could give them NO STARS—I would.

I really wish I had read the reviews below before buying anything from them; it seems the general consensus across other countries is just as poor!! This company is an absolute disgrace when it comes to over-promising and under-delivering.
I have two outstanding orders for hair dryer parts (#1593135210 from January 18th and #1593140478 from February 21st). I have called thrice, spent ages on hold, and each time was promised a callback within 48 hours, with a final call saying it would be “escalated”. Those calls never came. It is now end of March, and I am still waiting on an order from January.
To make matters worse, their "resolution" without letting me know -was a joke: they credited my account in Feb for €35.00 but then turned around and charged me €39.51. So, I’ve actually lost money trying to fix their mistake.

If you value your time and your sanity, buy your tech elsewhere. Dyson Ireland’s customer service is non-existent.

As Dyson doesn't have an internal complaints system, I thought I should warn people here.
I bought an expensive V15 Absolute just over 2 years ago. Was very pleased at first despite having to spend far more time unclogging and cleaning it than any other cheaper machine I've ever owned in 40 years.
It stopped working a month ago and following advice from a helpful customer service rep we decided the filter might be the issue so we ordered a new one from them.
After 2 weeks the order was cancelled by Dyson - no communication, no explanation. I only found out when the order didn't arrive and I rang them the second time.
The second rep. put the delay down to a "technical problem", so we went through the whole routine of reordering again.
Two weeks later and I've just gone through the same time-wasting dance with rep number 3. All nice reps, but they don't have the means to complete a very simple service.
I guess I just have to chalk this waste of time and money down to experience. So I'm heading out now to buy a less expensive, hopefully far more reliable, machine which will NOT have the Dyson name on it. Dyson, your competitors thank you!

Extremely poor customer service and incorrect delivery times on the website. Item ordered was never shipped and after following up twice they admitted it was never processed due to a technical issue. For the inconvenience they offered a 'free' item by which they meant they'd ship the item I'd ordered and paid for in the first place.

Horrendous customer service. Rang many times, on calls for hours, no resolution of my issue. Paid €89 for a repair, didn't work, impossible to get a refund.

Three times I was lied about another delivery and nothing ever came. I have placed order on 25th of January, since then three times I was told its been ordered ( order number: 1593140893) and will reach my address with 10 working days. I am working with people and dealing with customers and I know that Dyson Ireland is a complete joke online and on the phone. avoid avoid avoid.

I purchased a V8 cordless vacuum in 28 months ago (4 months out of warranty) and needed to replace the battery. I phoned customer support 9 times over a 2 week period to try and order a replacement battery but it was & continues to be out of stock. No solution was offered other than to purchase a new vacuum -a product which has not met my expectations for a premium brand!

My overall experience with Dysons customer support has been unhelpful, unresponsive,frustrating. I am now 4 weeks without a vacuum!!!

I’m very disappointed with my recent experience with Dyson customer service.

I placed an order for a Soft Roller Cleaner Head and replacement filter for my Dyson V11 on 23 February (order 1593140538). After hearing nothing for some time I contacted support and was told the order had never been processed in their system.

On 3 March a Dyson customer service representative created a replacement order for me (order 1593141712) and advised that it would arrive within approximately 10 days.

However I have now received confirmation that this replacement order was also cancelled instead of being dispatched.

My case has now supposedly been escalated and I have been asked to wait a further 5 working days for a response, despite the fact that this issue has already been ongoing for several weeks.

Unfortunately this is not the first time I have experienced serious issues with Dyson customer service. Previously I spent months trying to resolve a fault with my machine which involved multiple failed repair collections and repeated delays before the issue was eventually resolved.

For a premium brand this level of customer service is extremely disappointing. At this point I simply need the Soft Roller Cleaner Head and filter so that I can properly use my Dyson V11.

Absolutely horrible place to order off.
Bought a filter for a Dyson fan , was told 3-5 days 14 days later zero emails no tracking no nothing , then got a refund for the filter no explanation no nothing, ordered it again same thing happened. Got onto the phone and the live chat they did nothing for me. Make matters worse both times I ordered the filter they seemed to altered my address for some strange reason. Tried to get that resolved and was told it was me that added a county I’m nowhere near???? , they told me they couldn’t resolve the problem that it was a problem for the courier.
Disgrace of a website.

Good thing is the uk version is far far better bought it today and already got tracking for it.

Do not use the Irish site

I bought a hoover less than a year ago and one of the brushes is now faulty and brought it to Dyson customer service more than a month ago. They said that the piece was out of stock and they would have contacted me when it becomes available. After a month and several calls, I am still waiting for it. When I contact the customer service they are no help at all, saying they don't know the lead time for the replacement and they sounds not knowledgeable at all. No hope to speak to a manager or somebody that can really help. This is not the customer service you would expect when you pay a hoover almost 1000 euros, not mentioning that we have been customers for many years now, having different product types. For sure, we won't buy Dyson products anymore after this experience.

Purchased my second Corrale end of 2023 and now the battery shuts down after 5 minutes. Contacted support as just out of warranty and they want €90 to repair it! Very disappointed in this as it costs so much originally they should do more as googling the issue it seems to be a known fault.

I ordered a new battery for a v8 on 2nd February. After 2 weeks I still hadn’t received the battery and I contacted their customer service. I was told that the part was out of stock and to try to find it elsewhere. I was told I would be refunded. However it is now 6th march and I still have not received a refund. I have called many times as well as speaking to online chat and each time I am being told my refund will be processed soon. I will never ever buy a Dyson product again due to the horrendous back up service.

Horrendous customer support. Sent machine under warranty to be fixed as stopped working suddenly and came back covered in marks and scratches as it had obviously been banged around the place and it didn't have one mark when sent to them. When I complained they kept saying someone would follow up and call me back and I would have to wait for that as nothing else could be done, this happened several times. Extremely frustrating, such time wasters. Terrible service.

I am beyond appalled by Dyson’s disgraceful handling of what should have been a straightforward warranty replacement. After receiving a replacement vacuum, three separate parts have already had to be replaced, and now a fourth part was supposedly ordered, complete with an order number, yet it has never been dispatched. Despite four phone calls and six emails, I have received no meaningful response, no update, and no resolution. The complete lack of accountability is staggering. As a customer with an impairment, I was made to jump through endless hoops rather than being provided with appropriate support, which only compounds the unacceptable nature of this experience. I have now submitted a Subject Access Request to obtain all records relating to my case as I am preparing to take this matter to the Small Claims Court in Ireland to pursue a refund, and an interview will be taking place regarding how this situation has been handled. For a company that presents itself as premium, this level of incompetence, disregard, and customer neglect is indefensible. Avoid this company at all costs.

I would like to place 0 star . Very bad service. Placed an order first didn't arrive on time . Contact customer service team. They said something wrong with order, placed order again. Still didn't get, each time try to contact the delivery time fram difference. Their own staff didn't know the exact delivery fram. I'm frustrated from them. Uk based service team is way better than Ireland. I had very good experience with them compared to Ireland. You get delivered your product before then time period fram. I will give them 10 star if I could.

unfortunately 0 stars wasn't an option.

First i received a broken machine (can happen), then i wasn't able to get a replacement (out of stock). The option they gave me was with less attachment for the same price (weird). i said i wanted to return it, and i'm 1.5 month (literally) waiting for my refund... Support chat is the worse, each chat is taking 45 min. Each chat ends with: i'm sorry but we can't do anything at the moment.

DON'T BUY DYSON FROM THEIR WEBSITE!

We were looking at buying a Dyson in person throughout Dublin but couldn’t find one with stock.
When we saw on the Dyson website we get free next day delivery we were really excited as most companies don’t offer this unless they use some sort of express shipping.
I get an email at 7 PM saying it’s dispatched but no tracking number yet offered, only an internal Dyson reference number.
Next day nothing happens. I reach out to Dyson and they immediately send me to Anpost. I get in touch with Anpost, they tell me without a tracking number they cannot check, I should talk to Dyson.
Back to Dyson again, I explain the situation and I simply ask if the item is still in their warehouse or already been passed on to Anpost but they probably didn’t scan it.
Customer rep kept going around in circles, said when it dispatches I should be notified.
I was, but not provided a tracking number? Hello? Are you listening?
Imagine having to listen to people that live in SEA explain to me how things work in Ireland with Anpost.
Stop outsourcing jobs to people who don’t give a rat’s ass you cheap bastards.
Avoid at all costs.