Dyson Ireland Reviews 

I am in total disbelief at how terrible the customer service has been with Dyson. Short story is Dyson have charged me for a product that I have not received and this has been going on for 3 weeks now. The agents I have dealt with keep telling me they have escalated the case and won’t put me through to a manger. The agent today on the phone told me he can see in the system I already received the order even though I have not and there are no details when I track the order with the tracking number they gave me. How can they get away with this? I have sent a complaint via email today so I expect someone to contact me asap otherwise I will be filing a complaint with the CCPC

I was traveling for six months with my broken Dyson hairdryer, carrying a €500+ hairdryer that doesn't work.
I bought it in Ireland and only used it a few times, and then it stopped working.
I tried to request technical support in Ireland, and they kept me waiting a whole day for someone who never showed up to pick up the hairdryer.
I returned to Brazil, my home country, and there's no technical support.
I contacted Dyson in Brazil, and they sent me an email just to say they're not responsible for the hairdryer, which was purchased in Europe. I went to the Dyson website to request support again and after explaining everything and having a support representative ask for my address, he said I was talking to Dyson in Canada and the USA.
That they're not responsible.
The representative sent me a link to contact technical support in Brazil again.
It's the kind of joke I'd expect from a low-quality, cheap brand, not an expensive international brand like Dyson.
What do I do with my €500+ hairdryer? throw it in the trash? Why is there no technical support?
How is it possible that there are stores selling Dyson products all over the world but there is no technical support?
How can such an expensive brand like Dyson respond to technical support as if it were a cheap brand without caring about the customer?

Same as the others. I had no idea. I expected excellent customer service from Dyson. And I’ve gotten the same runaround. 4 customer service calls, 4 emails, multiple requests for resolution and phone calls. I have paid €88 for a part they refuse to send. I’m now looking into what their legal obligations are in regards to how long I need to wait before I can begin complaints process with ECC Ireland

I tried to contact Dyson regarding an exchange because my hair straightner became faulty, while still under warranty. I dealt with multiple representatives (Harmon, Sara, Karan, and Jeremiah), but none of them were helpful. Despite sending several emails and following up repeatedly, I received no real assistance or resolution. It’s been several months and the issue is still not yet resolved!

The level of service I experienced was unacceptable—unresponsive, unhelpful, and dismissive. I have never come across worse customer service in my life. For a company that charges premium prices, Dyson’s customer support is shockingly poor.

Where is my refund?
I should have read the reviews here before falling to the trap. This company should not be allowed to operate in Ireland or the entire world. Seems they are going to shutdown having an ineffective expensive product and non existing customer service. It’s been months i still don’t have my refund despite calling and talking many times to their stupid customer support. No emails because they want to get away with evidence and all their lies. My €820 sucked by this company hope it will make you rich!. My only help to those planning in buying their product, please please do stay away.

Customer service is shocking,I bought a Dyson online never received it still waiting on my refund,and each time I call Dyson they tell me a different story,half of the Dyson customer service team don’t even speak English so they can’t understand me,never ever again will I order from Dyson

@Dyson worst post buying costumer support I’ve ever experienced. Wet roller stop working ( and it was the main reason I spent 800€ for it 🫣) and 7 months already waiting for replacement. Never available in the warehouse! Please contact us again - is the only solution I am getting! Most of the time the IA is chatting with you but, and every time you have to prove all you data to start the chat again ( same chat) I would rather buy next time same vaccum in LIDL then in Dyson.
Deeply disappointed ☹️

I am writing to express my deep frustration and disappointment with your customer service and product support. I purchased a Dyson V15 vacuum cleaner in December 2022, spending €750 for what I expected to be a premium and reliable product. Unfortunately, that has not been the case.

The laser fluffy cleaner head has stopped working, and I have been trying to purchase a replacement for the last three months. Every time I check your website, the part is listed as out of stock. I patiently waited over 45 days hoping it would become available, only to find the situation unchanged.

I then contacted your customer service team, who unhelpfully informed me that they have no idea when the part will be restocked, and simply advised me to “check with local dealers” — a suggestion that provided no resolution whatsoever. Buying from outside Ireland is extremely expensive, which makes that option unreasonable.

Today, after waiting another 45 days, I checked again — same result: no stock. I called customer support once more, and to my disbelief, the representative again told me there’s no availability, no expected restock date, and instead suggested I purchase an alternate cleaner head costing €110, which is significantly higher than the original part price of €72.

This is not acceptable. For a company that markets itself on premium customer support and product reliability, Dyson has completely failed to deliver. Telling your customers to “buy from outside vendors” and then pushing higher-priced alternatives shows a lack of integrity and poor service standards.

I am extremely disappointed that a product this expensive has no accessible spare parts for months, and your only response is to upsell another part at a higher cost. This experience has been frustrating, time-wasting, and entirely avoidable if Dyson honored its commitment to after-sales support.

I ordered a Dyson Big Ball Animal 2 on the website
on the 16th June 2025. It was delivered to me on the 19th June 2025 and when I tried it at the weekend on the 22nd June there was a burning smell coming from it. I could not use it.

I called on Monday 23rd June and they said they would repair the brand new machine and collected it on 25th June 2025. I then heard nothing more from Dyson and they have not called me or contacted me since. I called them around the 4th July and they told me that it will not be repaired but replaced and one
will be sent out to me and they would be in touch with me about it. Nothing again from Dyson. I called them 16th July and demanded my money back and they said someone would be in touch within 24 to 72 hours (like before).

I bought a Dyson V 11 ..it was good for about 5/6 months . Taken into consideration I live in a very small house don’t be fooled by the warranty they use lots of silly excuses on the phone and the one lady I spoke to in customer service was very moody , maybe when I rang it was a bad day for her.but overall this product was very disappointing .the one I had before the older Dyson lasted 16 months ..it’s not a product that you get much time out of ..

I have good few Dyson product and always in favour of paing bit more for good quality and good after sale care!
Not this time!

Head part of Dyson Gen5Dettect broke after few week - contacted Help - was told they will send me replacement part - but its out of stock now.
6 months later and after few more chats with them I still don't have the part.

Really bad service.

Hi there.
I bought a Dyson V10 hoover which worked perfect I must say until the 2 years warranty expired.
The brush stopped rotating. The company will only sell me a new header for 80 euros as the warranty has expired, which I understand, but for a 400 euro hoover which are supposed to be reliable 2 and a half years of working is not good enough.
You better buy a cheaper hoover which sure will work same 2 years as Dyson.

Made an order, received a confirmation email and never received another email. 2 weeks go by and I contact customer support. They reassure me I’ll be emailed in 24 hours. No email. Another week goes by and I contact support again. The support agent used AI generated responses that had no context to the confirmation and said the same thing as the previous support person.

Did a refund request twice. Got a case number and everything. Then contacted an agent who said they would send the email through. Still hasn’t come. Used to love Dyson but I won’t order again.

great products, happy with service and delivery time

Do not buy anything from Dyson. The customer service is the worst. I have been waiting 2 months for a small replacement part for air purifier machine . After 10 phone calls, I have now requested a refund. It is so appalling to be fobbed off every day with a new excuse. No one cares and you cannot speak to anyone senior. I have been told after every phone call I will receive a call back or email. Received nothing. Have been very patient, mainly because it is a small inexpensive part so I can't imagine how anyone feels who has bought an air purifier and is experiencing problems. I'm done now with Dyson. I shall take my chances on a spurious part from Amazon and when I need a new air purifier I will be buying a different brand. I expect I'll have to make another 10 calls to get my refund 🙃

Just don't do it. Do not buy anything from Dyson. The customer service is the worst. I have been waiting 2 months for a small replacement part for vacuum. After 8 phone calls, I have now requested a refund. It is so appalling to be fobbed off every day with a new excuse. No one cares and you cannot speak to anyone senior. I have been told after every phone call I will receive a call back or email. Received nothing. Have been very patient, mainly because it is a small inexpensive part so I can't imagine how anyone feels who has bought a vacuum or hairdryer and is experiencing problems. I'm done now with Dyson. I shall take my chances on a spurious part from Amazon and when I need a new vacuum I will be buying a different brand. I expect I'll have to make another 8 calls to get my refund 🙃

Bought a Dyson HP09 expecting premium quality. First unit was faulty out of the box. Replacement took chasing and arrived without proper delivery notice—had to collect it myself, costing me €50 in taxis (twice).

Second unit? Also faulty—flickering screen, especially in Night Mode. Dyson refused compensation, offered a 20% discount for future use, and arranged a collection that never happened. I warned them I’d be unavailable on the rescheduled date—they ignored me and tried collection anyway.

Weeks later, still no resolution. I’ve spent money and time chasing basic support for a €750 device. Dyson’s service has been one of the most frustrating experiences I’ve had with a premium brand.

Spent a lot of money to buy what I thought was the best product on the market.
I was so disappointed, after a few months the suction was about a third of what it was when new. Got on to "customer service", no interest, no respect with poor outcome.
Hair wrapped itself around the rotating heads, very difficult to get them cleared. Had to pay for replacement motor, this failed after a few months, this time customer service were unhelpful from the outset, our Dyson is now in recycling, replaced by a new alternative brand. Home carpet and floor maintenance now back to normal, no thanks to Dyson.

I have dyson cordless. Use it 2 times per week. Got it 2 years age, looks brand new. Now the battery does not last more than 1 minute use so cordless convenience is no more. Got on to dyson to be told they would send me reconditioned one at a cost of 100 eur. I said no that and that was it. Why is the battery not purchasable.this item it top end price and should be long life. The cord connection is magnetic so falls out when using direct power. Serious design fails and extraordinary poor customer support.