Dyson Ireland Reviews 

They used to be really good around 2013. They are absolute rubbish now in 2025. Bought one in 2023 and battery fried making it useless. Then another in 2025 but it just sucks the floor and none of the actual dirt up. Garbage. Both into the bin. €500+ wasted.

I was looking to purchase the new Dyson vacuum cleaner battery. I placed the purchase, but they didn't charge me and the battery came as out of stock. I waited until battery is in stock again (two weeks) and made my purchase. After two days I got emails that they sent two batteries to me. I checked my bank account and discovered that I was charged twice.
I received two batteries at one day. I filled the return inquiry with customer service. They replied that they can't accept the return because it is only 14 days from the date of purchase. I checked the dates and informed them that I received the battery that I "purchased" first after 15 days of my purchase date. Then I searched their website and found that is stated that I can return the item in 30 days from the day it was delivered. I sent this information to their customer service, because they didn't know their policy. Customer service emailed me the return label. I sent the battery 2 weeks ago and still no contact or money. Then I've searched the reviews about Dyson company and was shocked!!! They don't respect their name and their customers. I will never ever buy any product from this company!!!

I clicked on a Google ad to buy a dyson hairdryer as a present, that I needed for 2 days time the ad said free next day delivery. 3 working days later, birthday has been and gone and I still haven't received a dispatch email. I called them up, useless helpline, couldn't even cancel it when I realised it woulndt come on time. They've old me the only way to cancel is to refuse the delivery driver whenever it does arrive then it wpukd take a while to get the money back. Beyond useless. All their ads that say big direct from dyson. Don't bother.

Absolutely Terrible Customer Service – Avoid Dyson at All Costs!

If I could give Dyson zero stars, I would. Their customer service is beyond atrocious.

Our Dyson started producing smoke and cutting out like it was about to catch fire. Concerned, I had an electrician check my sockets—no issue there. So, I contacted Dyson in November to report the problem. Fast forward to February 15th, and the situation is still unresolved.

First, they promised to collect the device for inspection. We waited two weeks—nothing. Called them back, they blamed DPD and rescheduled. Again, nothing. Called a third time—same excuses. Two months later, in January, I finally got an email confirming collection. But, of course, it wasn’t collected.

After my fourth call, they finally picked it up. I was assured it would be returned by Monday. Monday came—nothing. Tuesday—nothing. Only an email saying it would be delivered soon. Called on Wednesday, and they acted like they had no idea. It finally arrived on Thursday in a damaged, old box, missing the remote control, and scratched.

And the worst part? It doesn’t even turn on. When I sent it, the HEPA filter was at 85%—when I got it back, it had dropped to 33%, yet the device wasn’t even working! So now, I have a Dyson in worse condition than before. And what does customer service say? “We’ll escalate this.” Nothing happens. They refuse to provide a repair report, claiming they already sent it. When I asked which email they sent it from, they didn’t know. When I asked for the time it was sent, they could only see the date. Clearly, they’re lying.

We own 13 Dyson devices—we were loyal customers. But after this nightmare, I want to get rid of every single one and never hear the name Dyson again.

Save your money. Dyson is not Apple—they offer no support, low-quality products, and a complete lack of accountability. Don’t waste your time or money on this brand.

Have been waiting four weeks for a refurbished corale straightener after paying for it and exchanging it for my old one. I have spoken five times to their customer support team and they either don’t know why I have not received my order or reorder it again (3 times so far). They also won’t put me through to supervisor when I call just to give me a date when I will receive order. Appalling customer service and no way to resolve issue as I can’t get past customer service staff either through phone, email or online chat.

I have been buying Dyson hoovers for years and always thought their customer service was fantastic. But I don't know what has happened over the last couple of years. Last rwo hoovers I biught were the big ball, cannot seen to get any replacement brushes from Dyson when I had ones broken. The first time they sent me the wrong brushes when I contacted them no replacement was sent out. Foolishly I then bought another another big ball. Only have it 6 months and the brush has literally fallen apart. Rang Dyson on 20th Jan was told firstly that I purchased the hoover in 2023 which I didnt secondly was told thee part was in stock and will be delivered within 14 days. Yesterday the 6th Feb still no sign of the part so I ring again to be told that they dont have the part?? And they dont know when it will be back in. When I complained they said they would exchange it for a new Dyson but in order to get it I had to give my one back and wait for about a week for a replacement. Which to be honest I would be very scepticle of getting after reading all these other reviews. I was told a manager would call me back within 24 hours and received no call. I will never buy another Dyson again.

Ordered on their website- never received an email but was charged €450. Spent 2 hours speaking to lots of incompetent customer service staff and they couldn’t find my order. Told me to contact my bank. Really awful company

Faulty product was replaced but the replacement broke too. A refund was eventually offered (after many emails on my part). The product was sent back to Dyson and then I have had nothing but trouble in trying to get the refund. Every phone call and email I’ve sent I’ve been told the refund has been requested and to wait 14 days, then another 7 days, then 5 days and now I’ve been told the refund has definitely been requested a month after telling me it had been done and to wait another 14 business days. Nothing but grief and stress and lies. Very disappointing given its a premium brand. Awful customer service.

I bought a Dyson handheld v11advanced payed alot for it..it's no good guys do not buy it fine if u live alone and very clean then it will suck dust that's about it unless you have it on turbo which you only get a few mins of vacuum time and at that the smallest of things block it .a waste of money buy a Henry Dyson is a joke if I could give less than 1 star I would

Absolutely shocking customer service purchased the Dyson air wrap and airstrait for my fiancé for Xmas and when we opened the airstrait it wasn’t working and we contacted Dyson and were told send to back to the and they could do nothing without looking at it and refused to replace it I was at a complete standstill for 2 weeks hours waiting to speak to someone who could help me I had to threaten them with solicitors to get them to replace the faulty product don’t ever buy from this company zero help and zero care for customers or their money

Absolutely amazing customer service attitude, I've never experienced such excellent customer service in my life, from start to finish the issue I had with my Dyson v12 vacuum was resolved in a professional courteous manner from a lady that simply couldn't have done more, thank you Dyson for having an outstanding customer service 👏

Once again I came back here and felt frustrated and disrespected as a consumer. I don't know what to do anymore because I've been waiting for a resolution since December 17, 2024. I don't know if it works for me to keep posting my experience here because I haven't heard from the company. In fact, I don't think they're concerned. A company that doesn't respect you and doesn't give any attention to the customer, you shouldn't buy from anymore. I continue to be deceived and disrespected. When I call customer support, which is not even in Ireland, they keep creating a track number and saying they will deliver and nothing. IT'S A LACK OF RESPECT! DON'T BUY FROM DYSON!

This is my second review. Dyson were very quick to respond to me the last time . They collected my Dyson and it was returned within 4 days but unfortunately the red button that turns it on is not working. It will only stay on a few seconds. I’m finding it very difficult to get in contact with a real person to discuss this issue

I am writing to express my extreme dissatisfaction with my recent experience regarding a set of straighteners that I purchased as a Christmas gift for my wife. The original order, placed before Christmas, arrived on December 16, 2024 and was missing a key accessory.

On December 17, I contacted Dyson support to report the missing part. The issue was quickly resolved by creating a replacement order, #1593065727. I was told that the missing part would arrive within 10 days of dispatch. Although disappointed that my wife received an incomplete gift, I was reassured by the quick action.

However, the promised delivery date of January 6, 2025 has now passed and the accessory has not arrived. Upon contacting support again today, I was informed that the item is currently out of stock. This directly contradicts the information I had previously received, as I had received a shipping confirmation email and a tracking number for the replacement order.

This discrepancy leads me to believe that I was given false information, including a fabricated tracking number. It appears that the replacement order was never shipped. This is unacceptable. I feel misled and deceived by Dyson.

I paid for a full package of products and it is my right to receive all items included. I request immediate action to rectify this situation. I expect one of the following resolutions:

Immediate shipment of the missing accessory: If the item is truly out of stock, I expect a firm date as to when it will be available and shipped.

I expect a prompt response and resolution to this matter. I am extremely disappointed in the way Dyson has handled this situation and the apparent misrepresentation of the status of the replacement order.

Bought a Dyson cordless straightner in December 2024. Tryed it 3 times thinking that I don't know how to use it or that is faulty. The straightner is in perfect condition but is the worst dyson product that I came along with. It is breaking my hair by getting it stuck in the plates and even if I was using it on full heat mode it doesn't ironing the hair. I have the dyson hair dryer and dyson airwrap both amazing. I just have the same result with air straightner that I have with the comb attachment from the hair dryer. Therefore I decided to return it to the shop that I bought it from (DID Ireland) being in the 30 days momey back guarantee window. But surprise: DID Ireland does not have this policy it is only on the dyson website. Contacted Dyson and they say that because I didn't purchased it on their website they can't refund me. Mostly of dyson products are top but this one is a simple fail. Having other products from dyson that are absolutely amazing of course that I trust it. I can't believe this company policy on their products. I was planning on buying more from them as the vaccum cleaner robot. Due to the value of their products and the dreadfull policy I will buy from other brands with similar products that will respect customer rights. I will advise everyone to check very well and try the products before they're buying.

I bought a dyson hoover for my wife as a Xmas present (always wanted one ) paid six hundred euro + .from the day we got it they were always a problem with it .an the same as many other customer reviews I went back to the store an they told me to go back to dyson which I did so many times I have lost count an to no avail .I have given up on them but I would advise anyone that is considering buying to think long an hard before departing with their money .an I think the shops that sell them should advise customers when their buying that they don't look after the guarantee on them.

Looking at recent review I'm beginning to think Dyson.ie scamming customers with discounted deals.
I ordered a V8 on 20th December '24, 4 phone calls later and today I'm told the order was dispatched but couldn't be delivered due to bad weather (no snow in December guys!). An hour later I got an email cancelling my order. Won't be buying Dyson again and definitely wouldn't recommend buying from Dyson.ie.

I bought a product at Dyson.ie on December 23rd as a Christmas gift to my wife, and according to this very same website, orders placed by 3PM would be delivered in the next day. Well, it turns out that we are on the 3rd of Jan/25 and she had no Xmas gift, nor New Year's gift and looks like there won't be any gift at all!

Got in touch with their support, but, trust me, you cannot distinguish the chat bot from the "real" person, as both are limited to supply pre-built messages. They keep asking to wait 24hrs to get an update, then more 48hrs, and of course, you end up getting nothing. I have even messaged them via their Instagram page, but they asked an even longer period to get a simple update: 5 working days!!!

This is unacceptable. I want my money back and I will not accept any other timeframe to get an update. Reading the reviews here gives you the exact notion of how bad this company is and how poor is their customer service. I wish I had read these reviews prior buying from them.

I ordered a Dyson V8 on the 20th of December for a Christmas present. I ordered online as your website had advertised that I would receive delivery before Christmas if ordered before 4 pm. However, I did not receive the Dyson by Christmas Eve, so I contacted your company online and was told that the package would be expedited and I would receive it within 24-48 hrs. Again I did not receive the package. I rang your contact number on Friday the 27th after giving you the benefit of the doubt and was assured by Carlos that a manager would ring me back later to resolve the issue and that he had no details on the package or when I would receive it. I received no call!
I rang again on Saturday the 28th and I was told that they would expedite it again and that there was no manager or supervisor available until tomorrow (Sunday 29th). Again they could not tell me when it would arrive as they had no tracking details! I explained that out of decency I did expect a call at the least on Sunday with information on my delivery. I received no call!
I am shocked by the level of customer care I have received from Dyson.

Very disappointed with my Dyson Supersonic Professional Hairdryer. It was purchased in 2019 but only used for domestic rather than salon purposes and barely used at all for the first few Covid years. It just stopped working and I brought it to Citywest for repair only to have it returned with the €90 citing “exceptional circumstances” and a mail written by a bot. Further senseless correspondence with the bot finally revealed that it was a problem with the circuit board which couldn’t be replaced. Email engagement with Dyson has proven futile due to stone walling. It’s very disappointing having spent so much on a commercial product which has only been used for domestic purposes. The lack of engagement by the company is not consistent with my image of this brand. How mistaken I was!