E Bikesdirect Reviews 

I order a kids bike through Decathlon on the 01/07/2023. it never turned up! after chasing it with no joy what so ever, i decided to contact Ebikes directly as they are Decathlons bike supplier. I spoke to a guy call Richard. He had a bike in delivered to my hose the next day. the bike was for my daughters bike ability test at school. Thank you Richard. thank you Ebik. The bike from Decathlon still hasn't arrived.

At first I enquired about buying an e-bike through the cycle to work scheme. Garf responded timely and always with the information i required. I ended up not buying through the scheme so I bought it direct. Again Garf responded to every query I had and when i asked for blue light discount explained that was not possible so he let me have a helmet and lock free of charge. I’ve now received all items and am more than happy with both the products and the service received. I would highly recommend e-bikes direct. Thank you

I had a lot of trouble with halfords with no help from their customer service or there CEO,absolute disgusting service,I phoned ebikes direct and they couldn't be more helpful and easy to deal with and I had my bike in a couple of days.thank you don't think I will be going anywhere else in the future. Absolute A1 service

I placed an order for a Raleigh Motus with E-Bikes Direct. Unfortunately after waiting in all day, DX Delivery Service failed to deliver my bicycle. I emailed E-Bikes Direct that evening and received a response from Darren at 08:30 the following morning. Following Darren's investigations, it transpired that the packaging was damaged & the bike was placed into quarantine by DX. Unfortunately, DX didn't bother letting E-Bikes Direct know and Darren asked that bike was returned to them. At this point, I decided to upgrade to the Motus Tour. Darren sorted out the order, offered a bike accessory for the failed delivery of the original bike and kept me updated on progress with the delivery of the replacement bike. The customer support provided by Darren throughout the whole purchase was exemplary. All of my queries were responded to very quickly and it was clear that he really cared that I was happy with the bike and the service received. I have never experienced such amazing customer service and Darren is a credit to E-Bikes Direct. I am delighted with my Motus Tour, especially at the price & really glad I bought it from E-Bikes Direct. Highly recommended!

I would highly recommend Ebikesdirect after receiving customer service that was second to none. I ordered a bike for my sons birthday (only two days to go 🫣). The service I paid for guarantees delivery within 1-2 days so I called in the hope they may be able to help get it delivered in time. I spoke to Darren who was absolutely fantastic & couldn’t be more helpful. Darren clearly did all he could to help & the bike arrived the day before my sons Birthday. Thank you Darren- you really did pull it out the bag for us and we couldn’t be more grateful for all your help. I’m so pleased I opted for Ebikesdirect and will definitely be using them again. Thank you to all involved! X

Ordered 2 folding wisper 806 bikes, arrived within the week, email to advise delivery, problem with display on one bike, spoke to customer service,sent details by email as advised, dealt with very promptly by Arran, replacement arrived very quickly, problem sorted with no fuss, excellent service from e bikes direct, would not hesitate to use them, love the bikes, good price, super service, very pleased.

Very fast delivery and reassuring staff
Arrived with a day to spare for my partner’s birthday

There was an issue with a refund and Fiona was great at investigating and rectifying the issue. Great service and lovely to have an honest and caring human on email. Really appreciate her efforts and kindness.

E bike purchased through cycle to work scheme. I had to call customer service to clarify pricing and received immediate and professional response.
The bike was available for immediate despatch and the turn around time was very quick. Packaging was top notch and the bike was well protected.
Overall I am very satisfied with the service I received.
Thanks E-Bikes !!!

Excellent support from Arran in Customer Service following the failure of a battery. Fast responses & action on my behalf with regular progress reports. A very good service.

Garf and team are super-professional and a pleasure to deal with. i thoroughly recommend them.

Very happy with my cargo bike purchase. Alex and his team were super helpful in the ordering process and I got my bike delivered two weeks after placing the order. Very straightforward process, happy with the bike and I feel pretty confident in their two year warranty and that any issues will be resolved should they ever arise.

Again Ebikes direct strikes again, broken promise after, broken promise. I wouldn't trust this company at all, be very careful when having anything delivered from them. My bike was delivered after a reported fault only for the delivery driver to throw my bike of the back of the wagon, damaged the box also had footprints all over the box obviously the box had been walked all over. The driver didn't even let me know it had been delivered so anyone could have walked away with it. The bike has gone back since to Ebikes direct still awaiting delivery 3 weeks later.

There are better companies you can spend your money with. DO NOT part with your money with Ebikes direct terrible company with terrible after service.

I also forgot to mention when I wrote a review on another site a few weeks ago I was asked by a manager (No mention of his name) at Ebikes direct if I would remove my review once my bike had been repaired, I told him NO under any circumstances would I remove the review as others had to be warned before making a purchase, I thought this was blackmail also very unprofessional, you have been warned if parting money with this company.

I am delighted with my bike. It was a like for like replacement as mine was stolen.
First class service from e-bikes direct. My bike arrived within 4 days of ordering and apart from having to tighten the handle bars and put the pedals on (they are left off in transit) the bike was in immaculate condition.
I had read some negative reviews but my experience has only been positive.

I am extremely disappointed with the service provided by this company. I was promised multiple delivery dates for my bike, but after five broken promises, it never arrived. I would not recommend this company to anyone and will be sure to share my negative experience with others. Their lack of responsibility is unacceptable, and they have wasted my time and money. I wouldn’t trust this company to deliver on any of their promises.

This company has the very best Customer service department I have ever come across. I had a couple of serious issues with a Bike I purchased from them, however, I had no reason to be worried as this company was right on the ball. I would recommend E-Bike Direct to anyone wishing to purchase a bike. Thanks for all you did for me E-Bikes.

I previously bought an e bike from this company a couple of years ago, which arrived without incident. I had no hesitation in buying from them again. Unfortunately on this occasion , they were let down by the courier, After the first bike I ordered was delivered in a damaged condition by the courier , E bikes direct acted quickly to resolve the situation. Richard from sales personally delivered a replacement (from Bodiam to North London !), collected the damaged bike, and as a good will gesture they gave me a superb quality lock and light set. This is top quality service from a company that genuinely cares about its customers , and based on my experience, I can unreservedly recommend them.

I am bought two bikes from E bikes direct. Both were a good price compared to other retailers. I use mine every day as I have mobility limitations, and they are just great, so easy to ride and with the price of fuel these days definitely a very economical mode of transport. An issue with one of the bikes was dealt with swiftly and a replacement was issued. No hesitation in recommending the company. Buy one and have a blast. Special thanks to Jack x

Excellent customer service. With no knowledge of bikes, my e-Bike seemed in good condition when it arrived, but at it's first service after three months the engineer discovered the rear wheel was buckled, something he thought had happened in transit. I contacted customer service and without hesitation they offered to send a new rear wheel (expensive, because it contains the motor), which was despatched within days. No hassle, no wasted time on automated bot responses, and prompt responses to all my emails from helpful staff.

I ordered a bike from them costing £169, and they guaranteed me delivery in 2 days after dispatch. After 10 days, and 4 emails telling me "The courier will call you today", and I had to stay from work, I never received the bike. The courier company they are dealing with, Globex, have never got in touch with me at all. The shop was ok by answering my emails quickly, but they for sure lack a considerable standard in delivery.

If this company wants to continue providing satisfying customer service, they need to change this courier company or have an alternative. They guaranteed 2 days delivery, and the bike never arrived in over 10 working days!!