E Bikesdirect Reviews 

Amazing customer service. Davey is an absolute superstar who managed to save us from some serious birthday blues and the wrath of a 2 year old!!

My issue was sorted and rectified within 24 hours, all deliveries tracked and able to be monitored. Absolutely outstanding service. I can’t praise these guys highly enough. Absolutely stellar service.

Ordered and delivered to Guernsey in seven days and the VAT taken off😊
Excellent customer service as well all emails answered with in a couple of hours would highly recommend

I bought my Raleigh Grand Tour in July 2019 from E-bikes direct at a big discount presumably because it was "last year's colour"! All went well unto until April this year when all of a sudden the battery just stopped working. It was 8 months out of warranty but quite low mileage. Darren said if I could photograph the battery including the mileage and send the photo's to him, he would ask Bosch if they could supply a new battery FoC as a gesture of goodwill. He wasn't confident but Bosch came up with the goods. The new battery is now on charge and I'm raring to go. So thanks to Darren (and Bosch) for going above and beyond their legal responsibilities. Good customer service from E-bikes Direct.

Just had my Hibike Hard 7 delivered.
Would like to register my complete satisfaction with the service performance that I have experienced.
Excellent, proffesional, and very competitive.
I delt with Garth..the product knowledge, advice, and customer service, was fantastic.
I am delighted, and would highly recommend E Bikes Direct to anyone considering dealing with them.
Diolch.

Thanks Davy!

I called yesterday totally confused and in a panic
about which bike is best and this man talked me through the differences between the 3
I was looking at. I have a stutter when I speak,
I didn't feel rushed and I just want to say a massive thanks to Davy from customer support for not making me feel embarrassed or an inconvenience.
5 stars from me, love Caroline x

I bought a Basis Beacon E bike a few months ago. Service was great delivery fantastic and product is excellent. I did some research on this model and although I am not the smallest of guys I was worried around the distance this would propel my oversized body 😅 its great really great. Its given me the enthusiasm to get back to a better level of fitness ....over all super happy thank you

Great friendly folk who got me a great deal with getting mobile after a stroke. Life changing, would use again

I ordered a princess bike for my daughter and after the transaction went through it was just a couple of minutes after 13:00 meaning I just missed out on next day delivery. I emailed them to see if there was any way they could ship today meaning I’d get the bike tomorrow just because I was a couple of minutes past the deadline and Davey sorted this for me! So prompt and efficient! Every place needs a Davey! Can’t wait to see my little girls face tomorrow! Thank you Davey!

Simply outstanding company

I ordered one tractor and received two by mistake,
when I called Ebikes to notify them, I spoke to Davey who was so helpful and got clearance from Richard to let us keep the second tractor which we've donated to a neighbour's little one. thanks so much

Purchased a Forme Peak Trail 1E from these guys and I must say I'm well pleased with the bike and the service shown, especially as the delivery had to be corrected as we were away over the Easter period and not available to accept delivery on the original schedule. The bike was extremely well packaged in bubble wrap within the carton ensuring it was well protected during transit and all I had to do at my end was to adjust the seat and handle bars and finally attach the pedals before charging up the battery ready for the first ride. There was also a tick list showing all the post assembly checks made on the bike (arranged by Matt) before dispatch ensuring the bike was in full working order on receipt. Having just completed 20 miles this morning on its first real outing I can honestly say I'm well pleased with my purchase. I can thoroughly recommend this company to anyone considering the purchase of an e-bike.

Excellent customer service. Replied to emails promptly and was very helpful when an issue arose (nothing to do with quality of item) and resolved the issue quickly. I would definitely buy from them again and recommend to friends.

Ordered a bike with them and received it very quickly.
Great customer service and good value for good quality products. I recommend.

Ordered a Basis Beacon 14ah (not a bad starter ebike) was surprised how well made and solid it was.
After developing an issue I emailed the sellers and within hours they've gone above and beyond to put my mind at rest and send out a new part for me to try.
EXCELLENT SERVICE.. So used to being fobbed off these days with companies just taking your money and running. Really glad I used them and would again in a heartbeat.

Do not purchase from this store!
Total lack of customer service and refuse any warranty!
My 4 year old had only used his bike 4 or 5 times in 4 months and the crank dropped to pieces.
You’ve been warned, wish I’d have read other reviews before making my purchase.

This is our second bike from E Bikesdirect and the service is excellent. Delivered on time, easy to assemble and rides like a dream. it's a Crussis e-city 1.14. A very nice bike at a very good price.

Amazing service from start to finish ordering process was straight forward and painless, first time having a bike delivered i was a bit apprehensive due to even the smallest packages arriving dented and scratched etc.. however the bike was packed perfectly and the bike once opened was still in perfect condition and was built to a very high standard, as for the bike my first ever experience with an E-bike and its mind blowing as a larger bloke it help me blast through the steepest of hills in my area without breaking a sweat on the whole a fantastic experience

Customer service has been second to none!

Got a great deal on my bike in the first place, but the communication whilst waiting for the order was great, and then the aftersales care when I had an issue was exceptional, specifically Darren, who I couldn't fault at all. Would definitely use these guys again!

I originally ordered the Oxygen S Cross as a surprise for my husband. Danny had been helping me with the order. Unfortunately just 2 days before the bike was due to be delivered the quality control found an issue with the handle bar and therefore were not going to be able to get my order out as hoped for. Danny was immediately on the case and was able to source another bike (upgraded) and delivered in the 2 days that I needed the bike for. He followed up after the delivery to ensure we were happy with the replacement and we certainly were. I cannot fault the customer service at all. Would definitely recommend this company and will definitely be buying our future bikes from here too! Thanks again for all your help!

item i needed (dlc12 black and green) was the cheapest in uk web search and arrived within three business days following placing order.
very satisfied

I have changed my review on e-bikes direct. I respect them a little more now. They have finally listened to me, and put things right. I had to get the attention of the manager Garf, who swiftly set about putting things right. My previous review was very abrasive but truthful. I've asked them to sort out the issue I had with my wheel, a clear manufacturing issue, and they did that, but it took too long, hence 4 stars. Garf was very professional and apologetic, and as a goodwill gesture for the inconvenience caused he chucked a couple of free new tyres my way. I'm a man of my word, and I promised them I would change my review if they did the right thing, and for that I commend them. So glad to get this sorted in the end, thank you e-bikes direct, I appreciate you stepping up and putting things right