Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... See more
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Great service. Brought my bike few months ago and delivery was fast. My charger port cover on the bike fell off last weekend, emailed them and within 4 days they had contacted the manufacturer an... See more
Fantastic bike shop and excellent customer service. Had some challenges with my order and the team at the shop were incredibly helpful in working those out. Love the bike, would highly recommend, webs... See more
Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop
Company details
Written by the company
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contact info
Coxbridge Business Park, GU10 5EH, Farnham, United Kingdom
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4.7
Excellent
374 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good knowledge and support
Very good knowledge and support. Great customer service
November 1, 2024
THE place to go for your e-bike.
Made appointment... Really good discussion around what kind of e-bike I needed...Ben was very helpful and informative, no "hard sell", just good advice. Had trial ride down the road, came in and bought it..! The whole experience was excellent. Highly recommended.
October 29, 2024
FIve star item and 5 star service
October 21, 2024
Super quick processing and delivery
October 17, 2024
Fast delivery
October 16, 2024
Excellent 👌 bought two bikes from these…
Excellent 👌 bought two bikes from these guys. Very knowledgeable 👍
October 16, 2024
Purchased a few items from these guy's
Purchased a few items from these guy's, including a Cube ebike, and there customer service is second to none.
On this occasion I ordered a replacement
rear light at 12:30 and it arrived within 24 hours.
Other companies have taken months, yes months !
Highly recommend.
October 8, 2024
Excellent Service
Easy website to use, kept up to date with delivery. Delivered quickly. Will use again as they have good selection of spares for eMtb.
October 2, 2024
Excellent customer service
Excellent customer service, Martin was very helpful
October 7, 2024
Unprompted review
Replacement part
Replacement part - a Bosch e-Bike Battery Pin Protection Cover was dispatched and received quickly.
October 2, 2024
Fantastic service
I ordered Monday night and delivered Wednesday morning, you cannot get better service than that.
October 1, 2024
This team are simply brilliant.Happy customer
This team are simply brilliant.. Thank you so much for making the purchase and upgrades to my new e-bike so easy. There are so few things in like that go as they should these days.. But this experience was one that really did!! Well done and thanks again!!
September 2, 2024
Unprompted review
Provide a great service
Provide a great service. Bike dispatched on time. Bike well packed. We had a slight issue which was actioned very quickly. Pleasure to do business with, even if it’s an online purchase for us.
Would definitely buy from e-bike shop again.
September 24, 2024
Customer support Alfred was very…
Customer support Alfred was very helpful and quick to respond to my query. Replacement part was shipped very rapidly.
September 19, 2024
Great service!
September 17, 2024
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