e-FOOD Reviews 167

It's the second time that I have an issue with payment methods.

When I try to pay and/or add a new card, I receive an error message and I cannot proceed.

The first time that I contacted the assistance (some months ago) the agent was not able to help me and he just suggested me to create a new account and to use that one.

I did this, but thanks to that I lost the possibility to use a voucher that was offered to me.

The issue just fixed itself leaving the account unused for some months, while I used the new one that I created.

Today I received a new voucher for the broken account and I tried to order.

Again, same errors e no possibility to fix the issue. The agent, after 1 hour of trying the same things as the last time, told me that she will transfer the ticket to the right department.

I find all of this unacceptable. I will probably lose again the opportunity to use my account and lose all the benefits that I maturated over time.

When they started the had no service fee. They then introduced one. Lately they have been asking for a larger fee if you want your order delivered sooner (25-35 mins vs 35-45mins) and now delivery times without that extra fee have sky rocketed.

When they first started they were good. Now the customer service is more than disappointing. They do not inform you when there is a missing item from your list and if they are to refund you by means of a coupon, you can use that coupon only when paying electronically. Well I pay cash only!

The worst delivery experience ever. We made a mistake on our order and we couldn’t contact literally with anyone. There is no way to contact with them.

I recently placed an order from one of the collaborating restaurants of e-food and 2 out of the 3 packages arrived in very bad condition. I immediately contacted the customer support about my issue but instead of them helping me resolve it, I didn't receive a clear answer to my issue, and before I had the chance to reply or resolve the matter, the representative closed the chat with the reason that "I did not respond on time" even though I was typing to explain my issue a bit more. This kind of treatment feels unprofessional and unhelpful, and it leaves the problem unresolved. Definitely not the level of support I expected from them.

There is no acceptance of responsibility for the mistakes their delivery men and the restaurants they cooperate with do. They keep delivering wrong orders, or partly correct orders with missing items or missing cutlery. You're left spending the little free time you have in your day chatting with their support, just to get the full right order after lots of waiting. With no monetary compensation of course.

No mess they make is their responsibility (it is under Greek and EU law), they operate like the mafia, comsumers have zero rights here

Ordered from a restaurant, and paid for the order, however the restaurant after 2-3 mins replied that they would not fulfill the order. I received an email from e-food that they will refund the money in the following days, it is over a month now that I am checking my bank account and there is no refund.
Talked to customer support and they told me that its not up to them its up to the bank and I should research this with the bank!!!
This is totally unprofessional and waste of my time, they should resolve the issue and not me chasing my money...
But the most important thing is that they should not charge before the restaurant accepts the order!!!
This way now, you think you have received the money back as they promissed and you forget about it. If you dont chase it, you lose your money!!!

Most of Worst the delivery foods are very delayed , very bad company , without telephone for customer care services .

I had an incredibly frustrating and disappointing experience with efood that has completely destroyed my trust in the platform. On a recent evening, I placed an order as usual through the app, only to have it marked as "Delivered" without ever being delivered. I was unable to reach the restaurant for nearly half an hour, and when I tried to contact efood, I discovered that they no longer offer any phone support – an outrageous decision for a customer-facing service.

The in-app chat was also non-functional, constantly returning an error message every time I attempted to send a message. This left me with no way to reach anyone – neither the restaurant nor efood – for over an hour. Eventually, I got through to the restaurant, who informed me that the order had never even reached them. The system had failed entirely.

After wasting nearly two hours, I managed to reach someone via a phone number intended for partners, who promised to follow up – but never did. Even after more than half a day, I received no response or resolution.

This experience was not just disappointing, it was infuriating. The complete lack of accountability, the absence of any working customer support, and the apparent indifference toward loyal users is simply unacceptable. I used to be a frequent customer, but this incident has made it impossible for me to continue using the service.

efood, you need to take serious responsibility for your failures and offer proper compensation, not just for the lost order but for the time, frustration, and sheer lack of basic customer care.

The worst delivery site , I was member 10 years ago, they don’t give offers, they don’t respect customers

No customer service whatsoever. Don't bother using efood. If anything goes wrong with your order, and it will, you are on your own.

Pathetic ..2 hours..communication zero...use wolt

First order 15min after cancelled.
Second order 30min cancelled.

Waste of time, they let shops do what they want.

Twice in four days there were missing items in my order. Talked to customer service and the restaurant but it was impossible to find what went wrong. I simply uninstalled the app from my phone. I think talking directly with the restaurant, since most of them have their own delivery people, is safer.

No refunds from supermarket Sklavenitis when they charged me for missing items.
Customer support still hasn't respond days after the incident. Also, there is no phone to contact them because they know they are bad.
I will either sue them or call my bank to cancel the transaction as malicious.

Missing products, no refund from sklavenitis.
Also products that should be sold as "soon to expire", they sold as regular. A scam business.

Frustrating experience! The delivery guy managed to bring the waffles upside down and in pieces, as if they’d been through a soccer match. Trying to get help from chat support felt like an endless waiting game—half an hour just for a first response. The representative briefly apologized for the delay and then disappeared again for a while. If you’re short on staff, hiring more customer care reps - and some POLITE delivery people, might be a good idea. It's really not our fault, and definitely not the restaurants either, since they prepare everything perfectly. Really disappointing!

I ordered a product from eFood Market at 19:59, with an estimated delivery time of 30 minutes. However, after the next 15 minutes, they stopped accepting orders, and my order was rescheduled for delivery the next day at 9:30 AM without any communication (no email, phone call, etc.). This is unacceptable behavior! They didn't even send a coupon for their mistake. For your information, I was paying for the PRO subscription.

Disappointing Experience with efood – Unacceptable Customer Service

I feel compelled to share my dismal experience with efood, as the situation completely surpasses any acceptable level of professionalism and respect toward the customer.

I placed two orders over a few days, and in both cases, there were excessive delays. The estimated delivery time was not met, resulting in the orders arriving cold and inedible.

I contacted customer support to explain the issue and request a solution. Despite promises of redelivery and compensation, I NEVER received any response. I was forced to place another order, paying again, only to experience the same level of disappointment.

Their indifference is infuriating. Not only did they fail to provide any meaningful solution, but they literally left me hanging without any updates. This treatment is completely unacceptable for a company that advertises “prompt and quality” customer service.

I rate efood with the lowest possible score wherever I can and warn others to be extremely cautious. No customer deserves to be treated with such disregard and lack of respect.