Half my order was missing and I have received no reply from this company as to where the rest of my order is. AI robot sends you an email saying they will be in touch, this is now a week ago. Don’t wa... See more
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See what reviewers are saying
Avoid This Store at All Costs! I am writing this review to share my extremely frustrating experience with this company. After purchasing items and paying a substantial amount, I never receive... See more
Excellent deal on Riot squad Nic salt liquid. Shame they didn’t have the full stock in of my favourite flavour Bubblegun I settled for the 3 bottles available although it made me try others... Very qu... See more
Company replied
UPDATE: from 1 to 3 starsm 2 bottles received today. No explanation or contact. Keep your customers in touch. There is no need for this to happen. Either remove the telephone numbers or update... See more
Company details
About E-Liquids UK - Online Vape Shop
Written by the company
E-Liquids UK is a premium online vape shop based in Surrey, United Kingdom. We stock the latest Vape Kits from popular vape companies such as SMOK, Aspire & GeekVape. No Gimmicks. Just E-Liquids. Stocking well over 2000+ E-Liquid flavours and nicotine salts from major vape brands including Beard Vape Co, Kingston, Charlies Chalk Dust & Nasty Juice.
Not only are E-Liquids UK a well-established vape shop we are also CBD enthusiasts who take the concept of CBD treatments seriously. We only work with CBD brands that can supply legitimate and up to date lab reports for their CBD products so that we can be sure the products we sell to our customers are of the highest quality.
We look forward to exceeding your expectations!
Not only are E-Liquids UK a well-established vape shop we are also CBD enthusiasts who take the concept of CBD treatments seriously. We only work with CBD brands that can supply legitimate and up to date lab reports for their CBD products so that we can be sure the products we sell to our customers are of the highest quality.
We look forward to exceeding your expectations!
Contact info
21, Church St, GU7 1EL, Godalming, United Kingdom
- 020 8243 8503
- support@e-liquids.uk
- e-liquids.uk
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
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I have had enough.
I have had my fair share of problems with this company, but the latest one i cannot ignore. I ordered and paid for a replacement from them via DHL for an order that is missing in mail at the moment and the they promised me to get this (paid) replacement at the start of the week, so instead of buying from someone else, i trusted them. Big mistake. They sure put it in DHL, but they sent it via LAND. So the package has been on its way for over a week via supposed "DHL Express" courier service that is supposed to deliver in 2 days! That is slower than your cheapest airmail (when it works). So instead of getting my e-liquid in a few days, i will have to wait for over a week for it to arrive (remember this is my second / replacement order) AND on top of that, the customer service at DHL said that the land / sea transporting might be delayed. So it might be way over a week then! If E-Liquids UK would have told me that they would send it via LAND and SEA trough DHL. I would had never accepted this if i would have known that it would take at least a week to arrive. Now since i have 2 missing orders from them that won't be arriving anytime soon, i will be forced to go back to smoking cigarettes This company promises you one thing and does completely another. This company has very poor customer service that never answers your contact messages via e-mail and their phone goes off to answering machine (so to speak) instead of actually answering the phone and even when they do answer, they give excuses instead of real answers. I have had enough with this company and i do not recommend it to anyone else. It is clear that they realized that i am a LGBT Trans person and they do not like such people as me. They claim "verbal abuse", is because i said A SINGLE "F" word once in the heat of the moment in a phone call with a single worker that was just the secretary and i immediately apologized to her (because she was the least responsible), but they have never apologized for their complete disregard of their paying customers and not working complaints section on their site their lies and manipulations. They just act that everything they do is perfect and beyond criticism.They take any complaints or criticism as personal attacks. Instead of even attempting at listening to customers and having some diplomacy, they just ignore you, since you have paid already and they have milked you dry. This is not a way to run a small business based on shady practices that do not understand the word apology and cannot admit anything wrong doing on their own part. Just excuses and deflections that have nothing to do with reality. This firm peddles unfulfilled orders, its your own money if you want to waste your time in fighting them when they do not respond to your messages. Even in their own site when you want to post a complaint, you will most likely NEVER get an answer from this company, then they become hostile if you contact them directly. These guys should not be in this business, period.
November 26, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Why have you revisited to update a review from nearly 2 years ago...
For the record and to put some clarity to this absurd review you were banned from our website and services because you continued to verbally abuse our female members of staff down the phone on multiple occasions which made them feel incredibly uncomfortable. All because DHL was late in deliverinng your parcels yet you continued to order from us month afer month.
We have no interest in your LGBTQ status. We are here to service customers with Vape Products and do not discriminate in any way.
Regards,
E-LIQUIDS UK
Friendly and reliable
Friendly and reliable. Plus great prices. You can't say fairer than that! Keep it up!
November 20, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hey Rupert,
Thank you for taking the time to leave us a review! We are very happy to know that you are pleased with the service that we provide, and we hope to see you again soon.
Kind regards,
JD
Awful customer service, as long as they have your money....
I amended my delivery address on the order form online. The confirmation if my order showed the delivery address reverted back to default. Tried to call for 2 days and left voicemails but no answer. Finally got through and got told the package had already been sent and delivered. Their delivery service states it was delivered at 10 45am to a pub address, however the pub doesn't open until 11am. Ignoring my emails, no offer to help locate, replace or refund the items. Disgusting
November 20, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Afternoon Martin,
I'm very sorry for the inconvenience caused here, your emails have not been ignored and we are working with Royal Mail directly as we speak to find out what has happened.
You do have an open support ticket with myself and I will update you as soon as I have more information. We value all our customers and would never refuse a refund or replacement however we have internal processes to follow before instantly refunding or replacing orders which are marked as delivered.
Kind regards,
Antony
E-LIQUIDS UK
Efficient & Tasty
Same day dispatch, quick delivery, best selection of juice for the prices. Great customer service!
November 18, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Jack,
Thanks for taking some time to give us some feedback! We really appreciate it.
We are so happy to hear that you are pleased with our delivery speed and customer service. We hope to see you again in the near future!
Kind regards,
JD
Always have great prices and fast…
Always have great prices and fast delivery
November 17, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Leon,
Thank you for taking some time to leave us a review! We are very happy to hear that you are pleased with our prices and our quick delivery speed. We hope to see you again in the near future.
Kind regards,
JD
email to find out
ordered 5 liquids on a sunday wanting them to turn up on the tuesday and i had to send a email asking where there they are and got told there waas a stock problem, if thats the case why sell them as in stock
November 17, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Ian,
Thank you for taking the time to leave us some feedback!
Looking into this issue, I can see that there was a temporary error on the backend of our site, causing some items to show out of stock. This error was corrected promptly by our IT team, but we are incredibly sorry for any inconvenience caused by this! I am very pleased to see that your order made it to you safely the next day on Wednesday the 13th of November.
If any problem ever arises in the future, please don't hesitate to contact us again! We hope to see you again soon.
Kind regards,
JD
Prompt delivery and good price
November 13, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Allan,
Thanks for taking some time to leave us some feedback! We are happy to know that your order made its way to you quickly. We look forward to seeing you again soon.
Kind regards,
JD
great website for e-liquid
great website for e-liquid. They have everything you could want and more. Fast delivery and well packaged.
November 12, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Blair,
We greatly appreciate you taking the time to leave us such a lovely 5-star review! We are so glad that the service you received from us met your expectations, and we look forward to seeing you again soon.
Kind regards,
JD
Reply from E-Liquids UK - Online Vape Shop
Good morning Maire,
Thank you for taking the time to leave us some feedback! We are very pleased to know that you are happy with the service that you received, and we look forward to seeing you again very soon.
Kind regards,
JD
Great service
November 12, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hey Karl,
Thank you for taking the time to leave us some feedback! We are over the moon to know that you are pleased with the service that we provide, and we hope to see you again soon.
Kind regards,
JD
Everything I ordered arrived nicely…
Everything I ordered arrived nicely packed. The international tracking works well.
November 11, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Zoltan,
Thanks for taking some time out of your day to leave us a review! We greatly appreciate it.
We are pleased to know that your order made it to you safely in Hungary. We look forward to seeing you on our site again in the future!
Kind regards,
JD
Great website and service
November 10, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hey Greg,
Thank you for taking some time out of your day to leave us some feedback on our service! We are happy to know that you are pleased with the service that we provide, and we hope to see you again very soon!
Kind regards,
JD
My order arrived very quickly and in…
My order arrived very quickly and in full.
November 8, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Christopher,
Thanks for taking the time to leave us some feedback on our service.
We are over the moon to know that your order arrived quickly and efficiently!
We hope to see you again very soon.
Kind regards,
JD
I didn't get what I ordered
I didn't get what I ordered
reply:
I check my local postal service every day because I receive other deliveries too. There is nothing from you... Stop cheating me!
November 8, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Morning Teodor,
I'm sorry you felt the need to leave a 1 star review. After reviewing your recent support tickets it was made very clear to you that the parcel had arrived in Bulgaria and delivery had been attempted. It was then up to you to arrange re-delivery with your local postal service which you did not do.
Therefore the parcel is being sent back to the UK and we will offer a full refund as previously mentioned in your support tickets.
Kind regards,
Antony
E-LIQUIDS UK
Great choice of eliquids
Great choice of eliquids. The customer service is brilliant, when I called to resolve a hiccup with my order they were wonderful and I received my eliquid the next day. Highly recommend.
November 8, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Annie,
We greatly appreciate you taking the time to leave us such lovely feedback on our service. We are so glad to hear that the issue with your order was dealt with promptly and to your satisfaction!
We hope to see you online again soon.
Kind regards,
JD
The order was perfect and delivery was…
The order was perfect and delivery was on time cant complain
November 7, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Edgar,
We greatly appreciate you taking the time to leave us such a kind review! We are pleased to hear that your delivery was prompt and you enjoy the products that you purchased.
We hope to see you again in the future!
Kind regards,
JD
Top service next day delivery.
November 6, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hey Atif,
Thank you for taking the time to leave such a kind review of our service! We look forward to seeing you again soon.
Kind regards,
JD
Always excellent service and next day…
Always excellent service and next day delivery.
November 6, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hey Tracey,
Thanks for taking the time to leave us such a lovely review! We try our hardest to provide the best customer service we can, so we are over the moon to know that this is exactly what you received. We look forward to seeing you again in the future!
Kind regards,
JD
Price fair and my delivery was next day.
November 4, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hey Robin,
Thanks for taking some time to leave us a review! We are happy to know that you found our prices and delivery speed fair. We hope to see you online again very soon!
Kind regards,
JD
Cool stuff :)
November 3, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning RDK,
Thanks for taking the time to leave us a review! We hope to see you back on our site again soon,
Kind regards,
JD
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