Half my order was missing and I have received no reply from this company as to where the rest of my order is. AI robot sends you an email saying they will be in touch, this is now a week ago. Don’t wa... See more
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See what reviewers are saying
Avoid This Store at All Costs! I am writing this review to share my extremely frustrating experience with this company. After purchasing items and paying a substantial amount, I never receive... See more
Excellent deal on Riot squad Nic salt liquid. Shame they didn’t have the full stock in of my favourite flavour Bubblegun I settled for the 3 bottles available although it made me try others... Very qu... See more
Company replied
UPDATE: from 1 to 3 starsm 2 bottles received today. No explanation or contact. Keep your customers in touch. There is no need for this to happen. Either remove the telephone numbers or update... See more
Company details
About E-Liquids UK - Online Vape Shop
Written by the company
E-Liquids UK is a premium online vape shop based in Surrey, United Kingdom. We stock the latest Vape Kits from popular vape companies such as SMOK, Aspire & GeekVape. No Gimmicks. Just E-Liquids. Stocking well over 2000+ E-Liquid flavours and nicotine salts from major vape brands including Beard Vape Co, Kingston, Charlies Chalk Dust & Nasty Juice.
Not only are E-Liquids UK a well-established vape shop we are also CBD enthusiasts who take the concept of CBD treatments seriously. We only work with CBD brands that can supply legitimate and up to date lab reports for their CBD products so that we can be sure the products we sell to our customers are of the highest quality.
We look forward to exceeding your expectations!
Not only are E-Liquids UK a well-established vape shop we are also CBD enthusiasts who take the concept of CBD treatments seriously. We only work with CBD brands that can supply legitimate and up to date lab reports for their CBD products so that we can be sure the products we sell to our customers are of the highest quality.
We look forward to exceeding your expectations!
Contact info
21, Church St, GU7 1EL, Godalming, United Kingdom
- 020 8243 8503
- support@e-liquids.uk
- e-liquids.uk
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
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Good clean quick service
November 1, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Paul,
We greatly appreciate you taking some time out of your day to leave us such a lovely review.
We hope to see you on our site again soon!
Kind regards,
JD
Poor full not in stock due to damage…
Poor, full order not in stock due to damage but instead of seeing if I wanted to change said multiple order they sent a partial out with no explanation till emailing them on receiving a part order.
EDIT WITH REGARDS TO REPLY
No the order wasn't completed 2 days after at all as your stock hadn't arrived (emails to price such). Bang on a week after it actually arrived. At least have the full facts and be honest that your stock levels aren't monitored real time. Also give realistic times when you take a said order and put it on back order as to when it will arrive and don't quote people happy...
October 31, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Afternoon Mark,
After reviewing your support tickets I can see some issues were faced. It looks as if one 50ml bottle from your order was not dispatched simply because our team are instructed not to send out damaged / leaky bottles and products.
Instead a replacement bottle was sourced and a the rest of your order dispatched in order to not leave you without any products at all. The remaining 50ml bottle was received by yourself 2 days after the initial order dispatch.
We are only human and do our best to offer our customers high quality products and a service which I personally feel we have done here.
Edit: We have over 6500 active SKU's as of Nov 2019 across 300+ brands, yes they are monitored at all times. We sell via many platforms. All stock is synced in real time between all platforms and our 2 warehouses, these automated processes unfortunately do have times where stock issues like this occur.
Kind regards,
Antony
E-LIQUIDS UK
title of my review
Quality liquids and fast delivery, what else you possibly want :)
October 27, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Marty,
Thank you for taking some time to leave us a lovely well-rounded review!
We are elated to know that you enjoyed the service that we provide and we look forward to seeing you online again soon!
Kind regards,
JD
I ordered a product
I ordered a product, never got it and asked them for the reason, they tomd me sorry we dont have ths product and we apologise that we didnt tell you earlier, and we will give you yoyr money back. My money never came back to my card and its si obvious that this site is a scam 100%. Never buy from this scammers again. I already pressed charges on them and waiting for the pokice and the law to go active! You are simply pathetic!
October 25, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Σακελλάριος Νυδρέως,
Unfortunately the Snap Back ordered was no longer in stock, we apologised for the inconvenience caused and a full refund was issued. As you can see from our 1000 reviews we are not scammers.
Kind regards,
Antony
E-LIQUIDS UK
Quick delivery
October 25, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Samantha,
Thank you for taking some time to leave some feedback.
We are delighted to know that your order arrived with you quickly and safely! We look forward to seeing you again soon.
Kind regards,
JD
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Edward,
Thank you for taking some time to leave us some kind words!
We are immensely pleased to know that you are happy with the service that we provide, and we look forward to seeing you again soon.
Kind regards,
JD
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Jay,
Thank you for taking the time to leave us a 5-star review!
We are over the moon to know that we have met your expectations with our shipping speed and competitive pricing. We hope to see you back on our site again soon!
Kind regards,
JD
Perfect service
Perfect service. I encountered an issue with ordering. Have been helped-out awesome. Big thumbs-up!
October 18, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good afternoon Marc,
Thank you for taking the time out to leave us some feedback!
We are very happy to hear that the issue with your order was dealt with promptly and to your satisfaction. We look forward to seeing you again soon!
Kind regards,
JD
Great service, but careless courier...
I was looking forward to trying some different flavours, and the order was processed promptly despite being made on a Sunday, so happy on both scores there.
I was however, quite disgruntled upon opening the package and discovering one bottle had clearly took some shaking about during transit of delivery. As I unscrewed the cap, my hands were immediately drenched in juice. The nozzle was loose and the juice had been leaking out all over the bottle. After some cleaning up and ensuring the nozzle was firmly fixed, I was able to see the juice loss was minimal, but I was still annoyed by how the package had been handled.
I’ll consider ordering again, but one more mishap like that and I shall refrain in future.
October 18, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Shaun,
Thank you for taking some time to leave us a review!
I am so sorry to hear that your order was mishandled in transit and on behalf of Royal Mail, I would like to apologise for this mistreatment.
Please contact us via our help desk when any future orders are placed, and we will be sure to wrap everything up tight to ensure that this does not happen again.
We hope to see you again in the near future!
Kind regards,
JD
Took my money and never got a product
Took my money and never got a product. its a scam dont even think buying from here. They jsut said to me the order is canceled took the money and never answered in any social media. ill just report this to the authorities they know exactly what to do with these scamers!
October 14, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Evening Sakellarios Nydreos,
Looking into your order we were unable to fulfil your order for the Vapetasia Snap Back. We have initiated a full refund to your payment method, however this may take a few days to clear with your bank.
We do not monitor our social media platforms messages and when leaving us a message you would have received an automated message asking you to email support@e-liquids.uk to get a faster response. Checking this I can see that you have not emailed us.
I assure you we are not a scam site and I think our TrustPilot profile clearly shows that. We are a company who collect all types of reviews and do our best to offer great customer service and a wide range of vaping products.
I will be following up with a personal email to your address on file to give confirmation of the refund being processed.
Kind regards,
Antony
E-LIQUIDS UK
Great products and service
Great products, fast delivery + prompt and well trained online support team. Highly recommended worldwide!
October 14, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hello Damo,
Thank you for taking the time to leave us such lovely feedback!
We are delighted to know that you are pleased with our vast range of products as well as our delivery speed. I will also be sure to pass your praise along to our support team!
We look forward to seeing you on our site again soon.
Kind regards,
JD
Only received half of my order have…
Only received half of my order have been waiting over a week now, if it wasn't in stock shouldn't have been able to order it
October 12, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Steve,
Thank you for taking the time to leave us a review.
I am sorry to hear about the issue with your order. We had some problems with a supplier and I assure you, we were as frustrated as you were!
We thank you immensely for remaining patience during this process, and we hope to see you again soon.
Kind regards,
JD
Reply from E-Liquids UK - Online Vape Shop
Good morning Marius
Thank you for taking the time to leave us some feedback!
We are happy to hear that you are pleased with our service and our delivery speed. We look forward to seeing you again in the future!
Kind regards,
JD
I never received order
I never received order, and didn't get a response to my query. not impressed.
October 11, 2019
Unprompted review
Awesome service and liquids
October 11, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Adam,
Thank you for taking the time to leave us such wonderful feedback!
We are thrilled to know that you have enjoyed your experience with us and we hope to see you back on our site again soon!
Kind regards,
JD
Top service and top quality…!
Top service and top quality products...will purchase from these again. Thanks.
October 10, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Steph,
Thank you for taking the time to leave us such a lovely review!
We are delighted to know that you are pleased with the service that we provide and we hope to see you online again soon!
Kind regards,
JD
Still waiting for order after 4/5 days
October 9, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning David,
Thank you for taking the time to leave us a review!
We are incredibly sorry to hear of the issue with your order. I can see here that a member of our support team has already reached out to you regarding the issue, and that your order has arrived with you safely.
We hope to see you back on our site again soon!
Kind regards,
JD
It has almost been a week and I still…
It has almost been a week and I still have not received my order even though it claims to be able to deliver in 1-2 working days.
October 8, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good morning Prita,
Thank you for taking the time to leave us some feedback!
We are so sorry to hear about the problem with your order. I can see that a member of our customer service team has already reached out to you regarding this issue, and I am also pleased to see that the reshipment of your order arrived with you safely on the 9th.
Thank you for reaching out to us regarding this problem! Due to the large number of orders that we ship on a daily basis, it makes it hard for us to monitor each one individually. We rely on our customers to let us know if there is an issue with their tracking numbers or delivery, so thank you for bringing this to our attention.
We hope to see you again in the future!
Kind regards,
JD
Nice service.Great products!
October 5, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Evening Ventsislav,
We are extremely pleased you are enjoying our range of products and the services we offer.
Hopefully, we can to be your go-to vape shop going forward :D
Kind regards,
Antony
Good service!
October 5, 2019
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Evening Luuk,
Simple and to the point! We look forward to serving you again soon!
Kind regards,
Antony
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