e-Rewards Reviews 

974
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the platform straightforward, enjoying the chance to earn rewards like Avios or vouchers through completing engaging surveys. Many people appreciate that the interface is simple to use, offering a good variety of topics and consistent payouts. Some reviewers were not happy with getting screened out near the end of long surveys or encountering sudden technical glitches. Customers also mentioned that support teams provide unhelpful automated responses when attempting to resolve account suspension or missing points. A few individuals experienced difficulties redeeming vouchers or felt that rewards took too long to arrive.

What people talk about most

User experience

People report ambiguous experiences with user experience, as many reviewers find the daily surveys engaging,... See more

Website

Reviewers express mixed feelings regarding the website, with some consumers finding it easy to navigate and... See more

Customer service

Consumers find customer service to be disappointing, with reviewers reporting unhelpful responses and... See more

Value for money

Customers consistently note ambiguous experiences with value for money, as opinions are heavily divided on... See more

Application

Clients share ambiguous opinions on application, highlighting that it offers an easy and fun way to earn... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great way of getting Avios rewards to bulk up my BA account. Sometimes the reward isn’t worth the time but you can pick and choose which surveys to take. Occasionally you’ll get an error message towar... See more

Rated 4 out of 5 stars

Most of the time, the promised rewards are given but increasingly, you will spend several minutes completing a survey, having answered many questions, only to get the message "sorry this one filled fa... See more

Rated 4 out of 5 stars

Overall, good experiences with this forum - interesting surveys, easy to claim useful rewards. The only downside, and this has happened a couple of times recently, is when you get to the end (99%) aft... See more

Rated 4 out of 5 stars

Interesting surveys and fair reward. Some surveys freeze. Part way through and some have quite lengthy qualifying questions so that you are part way through before it closes - frustrating when this ha... See more


Company details

  1. Sports

Written by the company

Earn Rewards for your opinions with e-Rewards, the largest global, by-invitation-only online survey community.


Contact info

3.7

Average

TrustScore 3.5 out of 5

974 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(974)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

On the whole, reliable and worthwhile for the nectar points

I have been doing surveys with e-Rewards for about 5 or 6 years at least and overall, they are very reliable.

Sadly, there are still several surveys that will let you answer 10-12 minutes of questions or even get to 99% complete and then screen you out which is beyond frustrating and annoying and just seems wholly unfair.
Being screened out should never need to take more than a few questions, and certainly not up to 99% completion of a survey for it to then vanish at the point you are entering final classification info like age/ethnicity etc.
This is something that has been happening throughout my time as a respondent and is some kind of software glitch/bad survey writing.
It happened again today - a survey that after ten mins or so resulted in only 10 points/not the 150 point reward stated, despite getting to the final screen and saying I was 95% complete. There is no easy way to track what the survey was, because the descriptions of surveys are very vague e.g. business/social topics/wellness/entertainment etc. I think it would be useful for users if every survey shown in our survey history tab on the website had better identifiers, e.g. a short code or description (eg sports 24/banking 123) that would at least help feedback to e-Rewards when issues occur and help them track patterns of issues. Ideally a link next to each survey that would offer the chance to report an issue with it. So that is the reason for my 4 star rather than 5 star rating.

Now for the positives. They make it easy to convert survey rewards into nectar points and they generally appear in my nectar account within a few days. The handful of times I have emailed about survey or bonus point offers not working, I have had fairly prompt and helpful responses within a few days. They do have fairly regular bonus points offers and on the whole, the majority of the surveys are not super repetitive - occasionally - yes, - but on the whole, fairly decent screening out and relevant topics.

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

Used to be good site until Veriff came along

Used to be good site but now they've introduced this new Veriff system is extremely pointless and hard to complete with any success. Live in the UK; so we don't use resident certificates that I know of. Will only take valid passports and driving license. My work ID doesn't seem any good for this bizarre system either.
Can't access my rewards or redeem them and the staff seem reluctant to help. What bright monkey thought up this pathetic way to claim rewards. Many other survey companies don't use this procedure. I shan't be using their services for long if this useless system continues with e-rewards.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Really good to use...

Been using them for a little while now... plenty of questionaires to do, and had quite a payout over the last few months... payment (nectar points) is usually the next day.. really quick and easy.

November 23, 2023
Unprompted review
Rated 1 out of 5 stars

I have been a member

I have been a member for longer than i can remember no longer can access my account because of this new totally irrelevant Verify thing They have introduced now i cannot access my account or redeem rewards.
This Verify obstocol is another of these nosey bar stewerd sites that is going to sell your info for gain.

Jim

November 19, 2023
Unprompted review
Rated 1 out of 5 stars

THEY LOST 6000 OF MY POINTS T…

THEY LOST 6000 OF MY POINTS THEY WERE SENT TO HILTON HONOURS ON THE 12/9/2023. HILTON NEVER RECIVED THEM , I BEEN A MEMBER FOR SOME TIME NOW, BUT THIS IS END. NO WONDER THEY DONT HAVE A TELEPHOE NUMBER.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Unable to redeem Reward

I have been a member of e-Rewards panel for over 8 years and reached Diamond status but this seems not to bother them with their latest problem.
Everything was fine until they introduced that Veriff thing to verify accounts when redeeming rewards. I get so far and get your mobile verification is complete but then when I put the telephone number in the next stage of their Veriff process I get told "You have entered an invalid phone number too many times. Please wait 10 min and try again" - I have been doing that for the past EIGHT DAYS and getting nowhere with their Help.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

ENJOY

ENJOY. DOING IT WHEN WATCHING TV. THAT's SHOWS WHAT RUBBISH THERE IS NOT. NORMALLY DO ABOUT 20minsTO AN HOUR.
WHISKEY

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. Have been doing surveys for a few years cashed points in at summer no problem. Decided as I had £100 to cash them in. Was asked to verify my details which I did. It flashed up a voucher for Lakeland and then Blocked me. Asked for help and got an abrupt email from Sam saying my account is permanently suspended. No asking for further proof of identification, just permanently suspended. I’m starting to get my suspicions it to prevent me cashing in my points.

November 5, 2023
Unprompted review
Rated 1 out of 5 stars

I am disgusted with this company.

I am disgusted with this company.
I have been doing their surveys for years. Everything was fine until they introduced that Veriff thing to verify accounts when redeeming rewards.
I could not get the thing to work properly and I have been told that my account is permanently suspended!
I have done nothing wrong and they have treated me like a common criminal!

October 28, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look