I'm tired of doing business with the big "Jungle" company and would rather do business with local businesses. Product was exactly as described with nice video reviews of the product. Shipping was quic... See more
Company replied
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Review summary
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My email questions about when out of stock items would be available were answered promptly and honestly. Although I wasn’t thrilled to learn that one item was back ordered indefinitely, the CS rep dir... See more
Company replied
I tried their appointment scheduler opinion on the website. The appoint was the same day and the sales consultant was knowledgeable and helpful with suggestions and recommendation for my deck railing... See more
Company replied
In this rapidly evolving economy E-Rigging seems to be handing things in good order and without to many hiccups. Supply is ample. Delays seem few and ordering is an absolute breeze. I could spend easi... See more
Company replied
Company details
About E-Rigging.com
Written by the company
Contact info
1000 Edwards Ave - Suite C, New Orleans, LA 70123, 70123, New Orleans, United States
- 888-682-8186
- Sales@E-Rigging.com
- e-rigging.com
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good box, broken part inside.The service of buying it was fine
The service of buying it was fine. The trolley has a piece broken out of the drive sprocket. I have already let you know and you have not responded. Not good to conduct business that way.
July 28, 2025
Reply from E-Rigging.com
We regret that the trolley arrived with a broken piece and that we haven't responded yet. We appreciate you bringing this to our attention. We'll look into this right away.
EVERYTHING MADE CLEAR
August 13, 2025
Your Customer Service girl is just as…
Your Customer Service girl is just as sweet as can be...bubbling personality! Surely a candidate for that vice-president position in a couple of years.
July 29, 2025
You had what I needed and you shipped…
You had what I needed and you shipped it promptly.
July 29, 2025
Reply from E-Rigging.com
We're happy to hear that ordering was easy for you. Thank you for your positive feedback; we appreciate it.
Reply from E-Rigging.com
We're happy you received your product quickly and that you are satisfied with it. We appreciate your feedback!
Reply from E-Rigging.com
We're happy to hear that you had a great experience with our product and quick shipping. Thanks for your feedback!
Reply from E-Rigging.com
We're happy to hear that you found our website easy to use, and we appreciate your feedback on our prices and shipping speed.
Great Service,Quick Delivery & Quality
Easy to order, quick delivery and really like the quality of the part that I ordered. I will definitely visit E-Rigging again!!
July 22, 2025
Reply from E-Rigging.com
We're happy to hear that you found our ordering process easy and the delivery quick. We appreciate your positive feedback on the part's quality and your intention to return!
Website easy to find what you need
Great variety of good equipment. Website is easy to move around in. Quick service.
July 26, 2025
Reply from E-Rigging.com
We're happy to hear that you had a great experience with our equipment variety, website, and service. Thank you for your positive feedback!
Quick & knowledgeable advice & service
I tried their appointment scheduler opinion on the website. The appoint was the same day and the sales consultant was knowledgeable and helpful with suggestions and recommendation for my deck railing project. In addition he provided a timely and accurate quote. I had a few follow up questions and my emails were answered with in minutes. Even more impressive because I am a DIY/new costumer with a smaller order.
August 7, 2025
Reply from E-Rigging.com
We're glad you enjoyed your experience with our appointment scheduler and consultant. We appreciate that the consultant's expertise and timely quote met your needs. It's great to hear our email responses were prompt and helpful, even with a smaller order. Thanks for your feedback!
Reply from E-Rigging.com
We're happy to hear that you had a good experience with our promptness and product value. Thank you for your positive feedback!
Good looking product
This purchase was not a disappointment and good to have the correct item shipped, unlike a previous purchase from a different company.
July 24, 2025
Reply from E-Rigging.com
We're happy to hear that you received the correct item and that your purchase met your expectations. We appreciate you taking the time to share your positive experience with us.
My order was misplaced
My order was misplaced, and there was no option available to have it resent. As a result, I received a refund. For those seeking a dependable vendor, I would recommend considering alternatives.
July 25, 2025
Reply from E-Rigging.com
We apologize that your order was lost in transit. We notified you at that time that the rope was out of stock, therefore we could not reship a reel to you. A refund was immediately given. Please contact us if you have any questions.
Tyler did a wonderful job explaining…
Tyler did a wonderful job explaining the system and placed the order for me. His expertise was very obvious and resulted in a super smooth process for getting me the right product ordered.
Thanks Tyler!!!!
August 7, 2025
Reply from E-Rigging.com
We're happy to hear that the system explanation and ordering process were smooth. It's great to know that the expertise provided resulted in a positive experience. Thanks for your feedback!
Reply from E-Rigging.com
We're happy to hear that you received your order quickly and at a good price. Thank you for your feedback!
Tyler was great to deal with and helped…
Tyler was great to deal with and helped me pick the right system for my deck. The tips and videos made the whole job go so much easier and the finished product looks amazing! I couldn't be happier.
July 8, 2025
Reply from E-Rigging.com
We're happy to hear that the system selection process and resources were helpful for your deck project. We appreciate your positive feedback and are glad you are pleased with the result!
E rigging is the bomb!
Pricing is very competitive, extremely to a small business like mine. Free shipping, fast turnaround, and products are great! No product issues, always great quality.
August 6, 2025
Reply from E-Rigging.com
We're happy to hear that our competitive pricing, fast turnaround, free shipping, and great product quality benefit your business. Thank you for your positive feedback!
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