E Shop Reviews 58

Reply from E Shop

Updated Feb 17, 2025

Hi Frank, 

Before you start to read our reply, please see what other reviews this person left. In his eyes probably all companies he dealt with are scammers with 1 star review.  



Our REPLY

We're really sorry to hear about your disappointment and to see your 1-star review labelling us as scammers. You've been a valued customer since 2022 with multiple orders, and we truly appreciate your continued trust in us.

Regarding your mentioned problem

You contacted us with a question about An post Parcells, where we replied that we are only using dpd courier service and we do not know about An post services and we inform you we only use DPD . This e-mail you got prior your order . You placed an order and shipping address you choose was a Centra shop. Your products were delivered to Address provided by you next working day, with multiple proof from DPD in emails we sent you, in proof of delivery in pictures you got too. 

Now the truth is coming that you are not working in that Centra store, and you only decided to send a parcell there and collect it, but they do not offer such a service. I am sorry but I do not think it is our mistake. Parcel was delivered with all possible multiple proofs.  

I don't understand why you used that shipping address when it isn't related to you. It is same as I request to send my parcel to Cork, but I live in Waterford and three days later I will start to complain I did not receive my order in Waterford. 

If the parcel is lost or damaged in transit, it is insured. However, in this case, DPD will not accept responsibility as they followed the shipping details you provided. 

We have communicated the same to your bank and sent them proof of emails confirming this. In the end, we decided to resolve the issue by giving you a full refund and have a lost of

Reply from E Shop

Updated May 27, 2024

Hi Rory, 

Thank you for your review. We value honesty, so let's address your concerns and rectify any misunderstandings. 

On 15th May, you placed an order for a 18650 Samsung 25R battery from our shop. You ordered one piece, and the shipping cost was €3.99. 

There are various types of 18650 batteries on the market, and the description on our website outlines these differences. It appears that you might have missed this information when making your purchase. 

When you informed us about receiving the wrong type, we immediately offered to replace it. We also took the opportunity to explain the differences between the various 18650 batteries. 

Regarding shipping: 

Each time we ship an item via DPD, it costs us €6 plus VAT. So, if we need to send another parcel due to an order error, the shipping expense doubles to €12 plus VAT. Your total order, including shipping, was €11.49 including VAT. 

Even though we aim to provide excellent service, we cannot ship goods for free or absorb the cost of additional shipping if the mistake lies with the customer. As we’ve explained via email, it’s an issue many producers face due to the lack of clarity about battery types. However, it is not our fault since you received the item you ordered. 

We've exchanged approximately 20 emails to find a resolution, but it seems we were not able to reach a mutual agreement. Ultimately, we issued a refund and closed the matter. 

To summarise, you ordered the wrong item, we offered a replacement, you disagreed, received a refund, and left a one-star review. We appreciate your feedback and hope we can serve you better in the future.

REPLY AFTER YOU EDITED YOUR FEEDBACK
We understand your concern about product descriptions. Please be assured that the descriptions on our website are fully visible and accessible to all customers who wish to read them. Rest assured, there are no hidden hyperlinks, and the information provided is directly sourced from the manufacturer, as we have previously clarified. 

It's disheartening to hear that you might feel the need to leave a negative review. Our main aim has always been to provide excellent service, and we have proudly served over 2 million satisfied customers both online and in our local store in Waterford over the past 13 years. 

The reason we are addressing your feedback is to maintain transparency and provide clarity for our other customers, showcasing our commitment to exceptional service and the real situation at hand. Thank you for your understanding.

For those who wish to read the description of the product, there is the link, which was not changed in past 5 years

https://www.18650.ie/18650-batteries/24-samsung-25r-18650-battery.html

Samsung 25R Specs
Model: INR18650-25R
Size: 18650
Style: Flat Top
Color: Green
Chemistry: NCA
Nominal Capacity: 2500mAh
Continuous Discharge Rating: 20A
Pulse Discharge Rating: 35A
Nominal Voltage: 3.6V
Protected: No
Rechargeable: Yes
Approximate Dimensions: 18.33mm x 64.85mm
Approximate Weight: 45g

Regarding your sentence in a review>Keep it going and I'll get on to the ombudsman for false advertising. 

This your sentence said it all. I think, at this point,  If I tell you the sky is blue , you will desigree and find your own truth. Please feel free to take all necessary actions to your satisfaction. Do not forget to mention, you did not read product description, you ordered the wrong item and it was refunded to you.  Also please let them know you are writing false information about hydden hyperlink etc. Perhaps it will prompt Samsung in China to revise their product descriptions so we can change our than. 



Just a quick note: it appears you're writing a review for e-shop.i.e, but I believe you intended to leave a review for 18650.i.e instead.

Reply from E Shop

Mar 8, 2024

Hi Lars. Thank you for your kind words. We are doing our best to fulfill custmers expectations. Welcome aboard. Kind regards, E shop team

Reply from E Shop

Feb 14, 2024

Thank you James. We are doping our best to make everyone happy. Speaking of prices, we aim to be the cheapest and afordable to everyone. Thank you again! Have a great day.

Reply from E Shop

Feb 14, 2024

Thank you Ciaran for you review. We are always doing our best to please everyone. Glad to have you onboard with us. Have a great day.

Reply from E Shop

Nov 24, 2023

Hi Dani. Thank you for your honest review. Have a great day!

Reply from E Shop

Oct 13, 2023

Hi Derek. Thank you for sharing your opinion with us. We are glad to see we have happy customers. Have a great weekend!

Reply from E Shop

Aug 28, 2023

Hi
Thank you for the feedback.
Let s say the full story.


We kindly asked you to ship it back to us and you were also told the shipping expenses will be refunded back to your account. So ship it back to us does not cost you even a penny.

All this process takes about 2 to 3 working days. 1 day to receive it, same day is replacement shipped to you and 1 to 2 days to get your new battery. In total 3 days.

We re in business 13 years, and replacement something faulty was never a problem.

There is no reasson to be as it is not us giving you replacement as all items are covered by warranty but producer.

I do not know why we you see more problems in it. All we did, was to kindly ask you to ship it back. As if we request the courier to pick it up from you it will take way longer.

Thank you for reading our response and we hope we can serve you next time again.

If we would refuse to replace item from you,yes ,than our service deserve 1 star, but we did not. It is normal to bring faulty item back to the store We believe.