E Shop Reviews 

60
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

This was my first time using this company. Am very pleased. I made a mistake online, contacted the shop and was all sorted. Ordered friday and arrived this morning. Thanks guys 😃😃

Rated 5 out of 5 stars

Absolutely fantastic honestly. I ordered an XROS5 Kit, arrived within 2 days waaay faster than Amazon. I forgot to order liquid like a muppet so ordered that and it arrived the next day. I had a probl... See more

Rated 5 out of 5 stars

Friendly staff and top service, always there to help and go an extra mile for their customers. Always friendly environment and willingness to help or educate or advise. Best shop in town for walk in ,... See more

Rated 1 out of 5 stars

Everything has been fine until you have a problem. Bought battery less then a month ago that troubles charging. They want me to send it back registered post (at my expense) so I am going to be l... See more

Company replied

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

best electronic cigarette VAPE in Ireland best electronic cigarettes Ireland, best e-cigarette, e-cigarettes, stop smoking, quit smoking, healthy cigarette, smokeless cigarette, new cigarette, eGo cigarette, electronic vaporizer, eGo-C, eGo-T, eGo-W, ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(60)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Have ordered products many times

Have ordered products many times. Always great products and always a quick delivery. Would highly recommend.

October 12, 2023
Unprompted review
E Shop logo

Reply from E Shop

Hi Derek. Thank you for sharing your opinion with us. We are glad to see we have happy customers. Have a great weekend!

Rated 1 out of 5 stars

Everything has been fine until you have…

Everything has been fine until you have a problem.
Bought battery less then a month ago that troubles charging. They want me to send it back registered post (at my expense) so I am going to be left without a cigarette for however long it takes them?
I have spend hundreds if not thousands since I started shopping with them but i can tell you, I am not impressed at all. Will never buy a battery with them again.

Edit: as you can see by their attitude it says it all. Not ONCE did they say the postage would be refunded back and I have all the emails so I can put them here if you need clarity?
To lose a loyal customer over a 35 euro battery is scandalous. Have aoend THOUSANDS with you.
Will be sending registered post and waiting on my refund this week. Pity you've ost yourself a good customer with your bad attitude and replies

August 28, 2023
Unprompted review
E Shop logo

Reply from E Shop

Hi
Thank you for the feedback.
Let s say the full story.


We kindly asked you to ship it back to us and you were also told the shipping expenses will be refunded back to your account. So ship it back to us does not cost you even a penny.

All this process takes about 2 to 3 working days. 1 day to receive it, same day is replacement shipped to you and 1 to 2 days to get your new battery. In total 3 days.

We re in business 13 years, and replacement something faulty was never a problem.

There is no reasson to be as it is not us giving you replacement as all items are covered by warranty but producer.

I do not know why we you see more problems in it. All we did, was to kindly ask you to ship it back. As if we request the courier to pick it up from you it will take way longer.

Thank you for reading our response and we hope we can serve you next time again.

If we would refuse to replace item from you,yes ,than our service deserve 1 star, but we did not. It is normal to bring faulty item back to the store We believe.




Rated 5 out of 5 stars

Excellent all round

Fast processing of order, great packaging, great prices. Well done guys.

May 16, 2023
Unprompted review
E Shop logo

Reply from E Shop

Hi Declan. Thank you for sharing your opinion with us. We are glad to see we have happy customers. Have a great weekend!

Rated 5 out of 5 stars

1st class service, I will be using again.

Ordered 07/03/23, delivered by DPD the next day at 10:30, €3 delivery charge for the service was ridiculously reasonable...
I had a problem purchasing & was sent a link to facilitate me.
1st class service, excellent selection of products, expedited expediently.
10/10

March 7, 2023
Unprompted review
E Shop logo

Reply from E Shop

Thank you Davide. It is our pleasure. C ya soon.

Rated 5 out of 5 stars

quick replacement

they sent the wrong Tank (a simple mistake), I contacted the shop, I sent back the wrong Tank, a day later I had what I ordered, money for shipping refunded, I am ordering from 2020, so I recommend it

June 24, 2022
Unprompted review
E Shop logo

Reply from E Shop

Thank you.

Rated 5 out of 5 stars

Very friendly and fast delivery

Great experience. Found E Shop online by chance. Brilliant customer service, very fast delivery (next day) and just a great company to deal with 😊. will absolutely stick with them in the future and recommend!

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Still the best

Still the best. Every order processed as expected, never any issues, and dpd delivery always spot on. I have made many purchases from companies online particularly over the last year, this store i never have to worry about

April 1, 2021
Unprompted review
Rated 2 out of 5 stars

I bought an cigarette and a 5 coils…

I bought an cigarette and a 5 coils from the place. The cigarette is perfect but all of the coils were already burned

March 29, 2021
Unprompted review
E Shop logo

Reply from E Shop

Hi Roksana,
Coils which you bought 97 days ago could not be covered with guarantee. We are very sorry but any company will cover it.
Thank you

Rated 5 out of 5 stars

Brilliant service!

Great service!! Communication was unbelievable and the delivery time was the fastest I’ve gotten from online shopping! When I had query’s they helped me well and swiftly. And as for the vape... well let’s just say I’m delighted 😁 definitely 5*

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Best service ever!!!

I have used this company for years and have always had excellent service and products from them..Delivery is super quick..100%reliable always..

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Anyone know how long delivery takes…

Anyone know how long delivery takes ordered just today

January 12, 2021
Unprompted review
E Shop logo

Reply from E Shop

Hi all orders placed before 2.30PM are shipped out same working day.
DPD at the moment could be anything between 24-72 hours because of lockdown and no click and collect service, they experienced higher volumes, so they are a bit slower than usual.

Rated 5 out of 5 stars

Great service.

I ordered yesterday and received everything this morning. Cheap delivery prices and fast. Got everything I ordered plus a gift. Great place!

December 3, 2020
Unprompted review
Rated 4 out of 5 stars

Inconspicuous packaging?

Does anyone know if when the product is being delivery it’s in inconspicuous packaging. As in there’s no way to know what website you bought it off, the shop or the product.

October 11, 2020
Unprompted review
Rated 1 out of 5 stars

They are not trustworthy

They are not trustworthy. There is no correlation between the web site and the reality. They are saying the same thing every week and they are making fun of the customer..

August 11, 2020
Unprompted review
E Shop logo

Reply from E Shop

Hi Kerstin.
I am very sorry but we can not find you as our customer as per our records.
If you are not happy with the service you can always contact us on 051 32 34 38 or eshopireland@gmail.com and I a 100% sure we will make you happy customer, if you are our customer.

Rated 2 out of 5 stars

25/3/2020 PG DATES

25/3/2020
Placed order for 1ltr PG 2 days ago, got it today which was perfect only to find that the PG Best before date is 30/6/2020... that gives me only 3 months to use it and since i mix my own with a high VG content and low PG content then this will be out of date before ive even used 1/4 of it 1ltr of PG would last me about 1 year,that is why i ordered 1ltr bottle to make sure i had enough for 12 months. THEY NEED TO MAKE SURE LARGE AMOUNTS OF LIQUIDS HAVE LONG DATES AND USE NEARBY DATES IN SMALLER AMOUNTS.

March 25, 2020
Unprompted review

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