Earl Coffee Reviews 72

My husband received a white coffee kettle from our children for his birthday. He would have preferred black but it was out of stock. I emailed Earl Coffee and they said we could return the white kettle and they would send a black one once it came back into stock which they did. Their customer service was excellent. Big thanks to James who was so helpful, friendly and efficient. Top class customer service.

My dealings with this company were great good communication all my questions answered quickly and fast delivery

Super quick, small business that's worth supporting

Timely communication, easy to use website, good prices, quick delivery, and great when sorting out any issues. Will use again.

Fantastic customer service. Fantastic price. I’m so happy with my Mazzer Philos grinder. Thanks James for all your help !!

It was my first time ordering at Earl Coffee and it was a good experience: my order was delayed but I was kept in the loop and the item was delivered as soon as possible. Good price too

I was browsing some websites looking for a DF54 coffee grinder but could only find it in in stock in a colour I wasn't so keen on.
This was a Sunday night so thought I'd message a few to enquire on stock.
James at Earl Coffee came back to me that same evening advising they would be getting more stock in the following week of the colour I was after and said I'd be able to preorder the following day.

I did this and the grinder was delivered quicker than I had imagined, well packaged and at a great price.

I wouldn't hesitate to use Earl Coffee again!

I was interested in the DF54 grinder and the Earl Coffee website had all the information I needed.
Delivery came two days after I made an online purchase.
I had a technical query which was resolved straight away with a phone call to Earl
Coffee.
Delighted with the product and the service.

Excellent service. The grinder was just what I needed. Best price on the internet for it and really happy all round.

The product order was lovely...unfortunately not the right fit for my machine but the after sales serving was immediate and easy.

Great product with excellent quality, unfortunately not compatible with the machine we have, which was totally my mistake. Returns process very easy with quick response when return requested and refund processed quickly. Would definitely use this company again.

Great service from this company. Very helpful dealing with an issue I had (my problem, nothing to do with their servic es or item)
Wouldn't hesitate to recommend them.

Fast delivery and great customer service. Highly recommended.

The delivery time was second to none and delighted with the quality of everything that I bought, it seems really well made and excellent value for money. I was using stock equipment from my breville espresso machine and was a little bit underwhelmed with it but even just changing the tamper has made a world of difference

Quick delivery. Amazing product

I ordered a coffee grinder erroneously and James is more than happy to assist. They also respond promptly to my queries.

Great experience with Earl coffee. I ordered a Timemore B75 dripper and it was dispatched and arrived promptly. Prices are very reasonable too. I contacted customer service about something and they replied quickly and got everything sorted easily. They have a great array of products from some hard to find brands. Would definitely recommend.

The team is very responsive and helpful! Excellent support.

Super pleased with my new DF-54. Arrived in good time - thank you!

It was great speaking with James @ Earl Coffee at the MCN Coffee Festival. Really knowledgeable and a pleasure to deal with. I loved the demo of the Earl Metal Nano scales and have been using them non stop since getting back to my workshop.
James explained that he had the same machine as me and that the scales would fit under the portafilter with plenty of room and it was perfect!
Also the distro tool with magnetic head is amazing and sticks to the side of my coffee machine out of the way and not cluttering up the desk.
Great stuff and nice people to deal with :)