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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and excellent products, often highlighting the quality and value for money. The customer service is frequently described as first-class, with many appreciating the quick response times and helpful, knowledgeable staff. People also noted the seamless ordering process and the company's ability to stock hard-to-find brands and quality items. However, some customers mentioned issues with Royal Mail for delivery, which led to delays in receiving their orders.

What people talk about most

Product

Clients share positive opinions on product quality and selection, often highlighting the availability of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and quick delivery,... See more

Customer service

Users describe positive interactions with customer service, consistently praising it as first-class and... See more

Response time

Customers consistently note positive experiences with response times, highlighting quick and helpful... See more

Staff

Customers had positive experiences with staff, with many reviewers specifically praising a staff member for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the DF83v coffee grinder. The sales process was flawless. I also had a couple of questions prior to the grinder arriving via DpD. The emails I sent were answered very quickly by the te... See more

Rated 5 out of 5 stars

Great experience with Earl coffee. I ordered a Timemore B75 dripper and it was dispatched and arrived promptly. Prices are very reasonable too. I contacted customer service about something and they re... See more

Rated 5 out of 5 stars

I recently ordered a Timemore kettle from Earl Coffee and they kindly price matched the item. The kettle was shipped really quickly and arrived exactly as described. Excellent customer service and ove... See more

Rated 5 out of 5 stars

I was browsing some websites looking for a DF54 coffee grinder but could only find it in in stock in a colour I wasn't so keen on. This was a Sunday night so thought I'd message a few to enquire... See more


Company details

  1. Coffee Machine Supplier

Written by the company

Online Retailer of Coffee and Espresso Accessories, Machines, Grinders and Ceramics. Authorised UK Dealer of DF54, DF64 Gen 2 and DF83 Electric Grinders. Based in Manchester, UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Purchased the DF83v coffee grinder. Absolutely Excellent..

Purchased the DF83v coffee grinder.
The sales process was flawless. I also had a couple of questions prior to the grinder arriving via DpD.

The emails I sent were answered very quickly by the team at EarlCoffee & did reassure me perfectly..

I can highly recommend this company they did everything right so giving 5⭐️ was not a problem..

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement scales.

Scales I purchased previously started to behave badly on occasion. I got in contact and he earl coffee sent me out a replacement no probs,

October 22, 2025
Rated 5 out of 5 stars

Well pleased with Earl and the DF54

Looked around the various sources and decided to support Earl because it is local to me. The other reason is they had a good price especially if you subscribe. Delivery was fast - next day and was well packed. I am confident this is a company that will have good customer service if I need it and this is enhanced with a two year warranty.
I have now had time to use the DF54 to prep beans for my new Bambino Plus. Read some reviews and noted the machine was set at 20. Decided to start with 18. It gave a good cappuccino at first shot neither sour or bitter. So I hit a good starting point. Very well pleased will now try some setting refinement stepping slowly a little lower. I used 17g and 36g out. A local roaster bean or two next -a ‘carame and a fruity’. Will stay with Illy decaf for now.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

DF83V grinder warranty repair

I purchased a DF83V grinder from the eBay store which has a fault with the power switch. James was very helpful, arranging for a warranty repair, and staying in touch regarding parts availability, in order to minimise the turnaround time for the repair.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

A 100% positive experience

My first time buying from this company and it was a really positive experience. My package arrived the day after I made my order... which, I realise, was partly due to the fact DPD happened to be in my wee village that day - but nevertheless less the speedy dispatch was all the work of Earl Coffee.

I needed to ask a question and I received a helpful answer for their customer support within hours.

They seem to make a point of stocking only good quality, tried and tested items too. My espresso machine and tamper are both brilliant.

All in all I would recommend Earl Coffee to anyone and will certainly visit their site again if I need to make any coffee-related purchase in the future.

September 19, 2025
Rated 5 out of 5 stars

Amazing

Fast delivery, everything as described. I have no complaints and Earl will be my go to coffee retailer from now on!

August 26, 2025
Rated 5 out of 5 stars

Great place to purchase items related…

Great place to purchase items related to coffee. I forgot to add a promotional item, team were very happy to assist me after the order was completed.

Shout out to James for being understanding and immediate in his responses.

August 19, 2025
Unprompted review
Earl Coffee logo

Reply from Earl Coffee

Thank you for your kind words! I'm glad we could help.

Rated 5 out of 5 stars

DF54 Coffee Grinder

Great product, as described, prompt dispatch, quick delivery and excellent coms. Would definitely buy again with confidence.

August 16, 2025
Unprompted review
Earl Coffee logo

Reply from Earl Coffee

Thanks so much for the great review! Delighted the product and delivery hit the mark.

Rated 5 out of 5 stars

Bought an Ascaso machine

Bought an Ascaso machine, and very happy. Great price, and super quick delivery. Earl Coffee folks really helpful too when I emailed them. Great stuff.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

The order arrived nicely packaged and…

The order arrived nicely packaged and on time. The customer service is fantastic. I had a small issue with one of the products and they replied promptly with instructions to diagnose and offering to have their service centre take a look at it. All responses were prompt and clear.

April 8, 2025
Unprompted review

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