The Early Music Shop Reviews 

1,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, finding them suitable for their specific needs. Many highlight prompt and secure delivery, with items often arriving sooner than expected and well-packaged. The service is also frequently described as excellent, with helpful staff ensuring a smooth ordering process. However, some customers also noted issues with delivery delays, orders not being shipped, or items arriving damaged or not as described. Additionally, a few reviewers were not happy with communication regarding order status or product availability, leading to uncertainty.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as first-class,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and timely... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often describing it as first-class, excellent, and beyond... See more

Order

Customers consistently note positive experiences with order processing, highlighting prompt handling and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

The recorder bag I bought was exactly as described and fits all my recorders snugly. Shipping from the UK was reasonable, and the package arrived quickly. I would buy from this company again. I... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,065)

438 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was great with Early…

My experience was great with Early Music Shop but I was surprised to have to pay 17€ for the customs !
The Brexit made it Esther more expansive !

May 22, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Sorry to hear you had customs fees to pay. Unfortunately this is out of our control. But glad to hear that you have had a good experience nonetheless. Enjoy your purchase!

Rated 5 out of 5 stars

Great experience

Fast shipping, well packaged (box got beat up but the recorder was in perfect shape), and the recorder sounds fantastic. I really appreciate the recordings so I can hear the differences between the various models and woods. What I heard when I got it was exactly what I expected.

May 19, 2026
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Reply from The Early Music Shop

This is good to know, thank you. Especially pleased that the recorders helped inform your decision. Enjoy your new instrument!

Rated 3 out of 5 stars

Book packaging needs improvement

The book quality is excellent, however the packaging needs to be improved. The hardcover book was shipped loose in a cardboard envelope mailer with no padding. This resulted in the book corners being dented and a page getting crinkled when the invoice was wedged into the book, which ruined a lovely Rembrandt illustration on that page :(

I recommend using a padded mailing envelope for shipping hard cover books. The book should be wrapped or sealed to prevent moisture during mailing and placed between two pieces of cardboard to protect the cover. The printed invoice can be taped to the cardboard so it doesn't slide around and cause the crinkled page.

May 5, 2026
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Reply from The Early Music Shop

Thank you for your feedback. We’re so pleased to hear that you were happy with the quality of the book itself, but we’re very sorry to hear that it arrived with damaged corners and a crinkled page - especially affecting such a beautiful illustration.
We really appreciate the time you have taken to outline your packaging suggestions in such detail. Your comments are extremely helpful, and we will certainly review our packing process for hardcover books to help prevent this happening in future.
Please do feel free to contact us directly at hello@earlymusicshop.com, as we would be very happy to help resolve this for you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick delivery. Peter was able to give advice on choice of instrument and in my case the recorder specialist was on the shop and sfo tapped onto his expertise

May 14, 2026
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Reply from The Early Music Shop

Thank you for letting us know, we'll pass your comments on to Peter and Barry. Glad they were able to help you out. Enjoy your new instrument!

Rated 5 out of 5 stars

Beautiful sound

Beautiful sound. The bottom octave has a more subtle sound, but that's what you need for late-medieval music, rather than a big booming bass. Great instrument for me, especially as a beginner harper. As a bonus, delivery was very prompt.

May 13, 2026
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Reply from The Early Music Shop

Thank you for such a thoughtful review. We’re delighted the harp’s gentle lower register is proving so well suited to late-medieval repertoire; and even more pleased to hear it’s been such a good fit as a first harp. Wishing you many happy hours of playing ahead, and thank you again for your kind comments about the speedy delivery.

Rated 5 out of 5 stars

Fantastic Customer Service

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the recorder I was looking at on their website was in stock and available to ship. Kept me informed and found it to be at their Saltaire branch. Really wanted to leave this review for her, as her customer service was exemplary. Thank you and can't wait to receive my new Aura Conservatorium Tenor recorder.

May 23, 2026
Unprompted review
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Reply from The Early Music Shop

Thank you so much for your lovely review. We’re delighted to hear Esther was able to help track down the recorder for you and keep you updated throughout - we’ll be sure to pass your kind comments on to her. We hope you thoroughly enjoy your new Aura Conservatorium Tenor recorder when it arrives!

Rated 5 out of 5 stars

Thanks for the prompt response to my…

Thanks for the prompt response to my order all the way from Canada. I am enjoying breaking in my new recorder.

May 8, 2026
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Reply from The Early Music Shop

No problem at all. Enjoy the new instrument - it was a good choice!

Rated 5 out of 5 stars

Fantabulosa service

Fantabulosa service! Speedy delivery, a big bargain, beautiful people.I’ll now be visiting the shop on a regular basis to check for bargains.

May 6, 2026
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Reply from The Early Music Shop

Grazie mille! We’re so pleased you were happy with the service, delivery and your bargain find. We look forward to welcoming you back to the shop again soon.

Rated 5 out of 5 stars

The ordering of the tenor recorder was…

The ordering of the tenor recorder was easy. And the delivery was on time and the recorder in perfect condition. I am now enjoying playing it. Thank you.

May 6, 2026
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Reply from The Early Music Shop

So glad to hear this. We hope you continue to enjoy your new tenor and do let us know if we can help with anything else in the future!

Rated 5 out of 5 stars

Accessibly priced new instruments

Accessibly priced new specialist instruments. Prompt attention, dispatch, instrument well packed and arrived on the far side of the planet (Australia) undamaged.

May 5, 2026
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Reply from The Early Music Shop

Always very good to hear that the instruments travel well - thank you! Enjoy playing.

Rated 5 out of 5 stars

I got my first full-size harp from The Early Music Shop…

I contacted The Early Music Shop because I wanted to buy a full-sized harp. I phoned the shop and the gentleman I spoke to was so helpful. He offered to have the harps tuned up ready for my visit. When I arrived I was greeted warmly and he set me up in a private room so that I could play the Salvi Mia harp I was most interested in. He also brought in a couple of other harps for me to test out. I was over the moon with the Salvi Mia and I was delighted that I was able to take the harp home with me. He even carried the harp out to my car and secured it in the back seat with the seat belts. The service I received from first phone call to purchase was excellent. I love how passionate and knowledgeable these guys are about music and a wide range of musical instruments. It really is worth a visit to support this amazing shop.

May 1, 2026
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Reply from The Early Music Shop

Thank you so much for this wonderful review. We’re delighted to hear that you had such a positive experience with us, and especially pleased that you found the perfect harp in the Salvi Mia.
It was a pleasure to welcome you to the shop and give you the opportunity to try a range of instruments in a relaxed setting. We know choosing a harp is a very special and personal decision, so we always want customers to have the time and space to enjoy the experience properly.
Thank you as well for your kind words about our team, which we will pass on. Passion for music and instruments is very much at the heart of what we do, so your feedback really means a lot to us.

Rated 5 out of 5 stars

Putting the "Lust" in "Lust-hof"!

Putting the "Lust" in "Lust-hof"!

Each beautifully-wrapped shipment has been an absolute delight, as I endeavor to both restore and expand my music library, my recorder collection, and my love of recorder-playing.

April 29, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you very much for your kind comments. We’re delighted to hear that your orders have been such a pleasure to receive, and it’s wonderful to know they are helping to inspire your musical journey.
We really appreciate your support and hope you continue to enjoy exploring new music and instruments with us.

Rated 5 out of 5 stars

Pure inspiration!

I like your on line-shop a lot. I often return to it as a really nice pastime. So far, I’ve made two purchases, but there will probably be more. Inspiring presentation of what you offer. And the videos are great! Good that you use DHL for the deliveries, you can always trust them. Though the purchases get a bit more expensive since I live in Sweden, it’s definitely worth it.
Karin Ödman

April 30, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you so much for your lovely review, Karin. We’re delighted to hear that you enjoy browsing the shop. We always hope the website feels inspiring as well as useful, so your comments about the presentation and videos are especially appreciated.
We’re also very pleased that your orders to Sweden have arrived reliably with DHL, even if the extra costs can be frustrating at times. It means a great deal to us that you feel the instruments and service are still worth it. We look forward to welcoming you back again soon!

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