The Early Music Shop Reviews 

1,066
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, finding them suitable for their specific needs. Many highlight prompt and secure delivery, with items often arriving sooner than expected and well-packaged. The service is also frequently described as excellent, with helpful staff ensuring a smooth ordering process. However, some customers also noted issues with delivery delays, orders not being shipped, or items arriving damaged or not as described. Additionally, a few reviewers were not happy with communication regarding order status or product availability, leading to uncertainty.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as first-class,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and timely... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often describing it as first-class, excellent, and beyond... See more

Order

Customers consistently note positive experiences with order processing, highlighting prompt handling and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

The recorder bag I bought was exactly as described and fits all my recorders snugly. Shipping from the UK was reasonable, and the package arrived quickly. I would buy from this company again. I... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,066)

438 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure inspiration!

I like your on line-shop a lot. I often return to it as a really nice pastime. So far, I’ve made two purchases, but there will probably be more. Inspiring presentation of what you offer. And the videos are great! Good that you use DHL for the deliveries, you can always trust them. Though the purchases get a bit more expensive since I live in Sweden, it’s definitely worth it.
Karin Ödman

April 30, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you so much for your lovely review, Karin. We’re delighted to hear that you enjoy browsing the shop. We always hope the website feels inspiring as well as useful, so your comments about the presentation and videos are especially appreciated.
We’re also very pleased that your orders to Sweden have arrived reliably with DHL, even if the extra costs can be frustrating at times. It means a great deal to us that you feel the instruments and service are still worth it. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Best quality items

I ordered some strings for my rubab, the quality is very good. Genuine things!

April 27, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Great to hear this, thanks for letting us know!

Rated 5 out of 5 stars

Excellent Customer Service

I got great service from the Early Music Shop. Mr Buckley was extremely helpful answering my many questions regarding the purchase of a spinet harpsichord. I was impressed by the speed and care with which the instrument was shipped. It is my dream instrument and I am very happy I found it at the Early Music Shop

May 5, 2026
Unprompted review
The Early Music Shop logo

Reply from The Early Music Shop

Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience purchasing your spinet harpsichord, and that Alfie was able to help with your questions along the way.
It’s good to know the instrument arrived safely and that it has become your dream instrument - comments like this truly mean a great deal to our team. We wish you many happy years of music-making with it!

Rated 5 out of 5 stars

Really good rosewood recorder

Really good rosewood recorder. Nice sound and professional looking. Great delivery too.

April 28, 2026
The Early Music Shop logo

Reply from The Early Music Shop

They are beautiful instruments. Wishing you many happy years playing it!

Rated 5 out of 5 stars

Always a reliable service

Always a reliable service and my go to store for Recorders. Love that the product I bought had an example sound clip and a review by Sarah Jeffery/ Team Recorder. Recommend any recorder player to support The Early Music Shop

April 27, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you so much for your kind words and continued support. We’re delighted to hear that the sound clips and Sarah Jeffery/Team Recorder reviews helped with your choice - we know how valuable it is to hear an instrument before buying. We really appreciate your recommendation.

Rated 5 out of 5 stars

What I needed when I needed it

What I needed when I needed it, short turn around with speedy delivery.

April 6, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Glad we could be of service! Thank you for your feedback.

Rated 5 out of 5 stars

New recorders

Choice, delivery, product - all delivered to my expectations. Started breaking in my soprano today! Love the sound. Kunath tenor sounds great and not so wearing on my thumb arthritis.

April 22, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you very much for your kind review. We’re so pleased everything met your expectations. It’s great to hear you’re enjoying your soprano already, and that the Küng tenor is both comfortable and sounding good too. Wishing you many happy hours of playing!

Rated 5 out of 5 stars

first port of call

You have a wonderful selection of instruments. There is always time to try. Expert advice. Fun dealing with you.

April 2, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks so much for the lovely feedback. We’re really glad you enjoy the range and it’s always a pleasure to help!

Rated 5 out of 5 stars

On line purchase of recorder.

The item was accurately described, and definitely worth its price. The shipment arrived within the time frame stated. I am very satisfied.

April 20, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks Graham, we're glad you receive the recorder in good time. We hope you enjoy playing it!

Rated 5 out of 5 stars

Very efficient company

Very efficient company, great service, ordering was easy. Excellent all round.

April 17, 2026
The Early Music Shop logo

Reply from The Early Music Shop

We're glad you had such a positive experience. Do let us know if we can help with anything in the future!

Rated 5 out of 5 stars

Very helpful when called over the…

Very helpful when called over the phone. It was a little slow getting here but not bad. The recorder I ordered is superb and I love it! A very good experience overall. Thank You.

April 17, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks for your feedback. We're sorry it was a bit slow in arriving, but hopefully worth the wait. Hope you enjoy your instrument and do let us know if there is anything else we can help with.

Rated 5 out of 5 stars

5*Communication

Communication was excellent and really helpful. I received support in making decisions and my soprano recorder arrived promptly.

April 15, 2026
The Early Music Shop logo

Reply from The Early Music Shop

We're glad to hear this, thanks for letting us know. We will pass your comments onto our team!

Rated 1 out of 5 stars

The packaging needs to be improved

The packaging needs to be improved
The instrument was.irreparably damaged in transit.

It is very disappointing, especially given I have had no response to my email.

April 15, 2026
The Early Music Shop logo

Reply from The Early Music Shop

We’re really sorry to hear that your instrument arrived damaged, and thank you also for flagging the packaging issue; we’ll review this carefully, as instruments should always be protected well enough to withstand transit.

We’ve now picked up your email and will be responding today. As a small team, our customer service isn’t always staffed over the weekend, but we do aim to respond as quickly as possible once we’re back in.

In the meantime, please be assured that we’ll arrange a replacement instrument for you as quickly as we can and make sure this is resolved properly.

Thank you for your patience, and again, our apologies for the disappointment.

Rated 5 out of 5 stars

I did not know what I was buying as I…

I did not know what I was buying as I am an amateur music learner. The booklet, A Chantar, was just right for me. I was especially pleased that the order came to me in the United States within a week of purchase. Will definitely order the the EMS again

Thank You

Thomas Thibeault

April 15, 2026
The Early Music Shop logo

Reply from The Early Music Shop

We’re so pleased to hear that A Chantar was just right for you - it’s a great choice, especially when you’re starting out.
It’s also good to know your order reached you in the United States so quickly. Thank you for your kind words, and we look forward to helping you again in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look