The Early Music Shop Reviews 

1,066
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, finding them suitable for their specific needs. Many highlight prompt and secure delivery, with items often arriving sooner than expected and well-packaged. The service is also frequently described as excellent, with helpful staff ensuring a smooth ordering process. However, some customers also noted issues with delivery delays, orders not being shipped, or items arriving damaged or not as described. Additionally, a few reviewers were not happy with communication regarding order status or product availability, leading to uncertainty.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as first-class,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and timely... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often describing it as first-class, excellent, and beyond... See more

Order

Customers consistently note positive experiences with order processing, highlighting prompt handling and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

The recorder bag I bought was exactly as described and fits all my recorders snugly. Shipping from the UK was reasonable, and the package arrived quickly. I would buy from this company again. I... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,066)

440 reviews in the last 12 months

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Rated 5 out of 5 stars

My own Sigo Tenor Recorder at last!

I had dithered about buying a Sigo Tenor Recorder for nearly a year and then I decided to get one. It’s many years since I owned a tenor recorder but I couldn’t face the weight and stretch of my fingers so the Sigo was what I wanted. I’d never have considered any other supplier and I was not disappointed with the service. The recorder arrived very quickly and I’m delighted with it. It is relatively easy to play and I will get used to finding low C. It has a lovely tone even with me playing it. I’m so glad I bought it.

April 14, 2026
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Reply from The Early Music Shop

This is a lovely report on your new instrument, thank you so much for sharing it with us. The Sigo Tenors are proving very popular, and rightly so!

Rated 5 out of 5 stars

I wanted to order the new SIGO alto…

I wanted to order the new SIGO alto recorder. It was quick and easy to do that. However, I understand it won't be available now until June

April 11, 2026
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Reply from The Early Music Shop

Thanks for placing your order for the new SIGO alto - we’re glad the process itself was straightforward.
Apologies for the delay on availability; as you’ve heard, the next batch isn’t expected until June, which is frustrating when you’re keen to get started. These have been in particularly high demand, but we’ll keep you updated and make sure yours is sent out as soon as they arrive.

Rated 5 out of 5 stars

Excellent service from order to delivery

The ordering process was quick and straightforward and the international delivery experience was great, with almost daily updates from the Royal Mail.

April 13, 2026
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Reply from The Early Music Shop

Glad to hear you had a good experience, and that Royal Mail kept you well updated. Thank you for your purchase

Rated 4 out of 5 stars

A good result with some delay

A good result with some delay, I did have to chase once

April 8, 2026
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Reply from The Early Music Shop

Apologies that you needed to chase, we try our very best to keep customers updated with communications, especially where delays are concerned. But we're glad you like the product, and thank you for your custom.

Rated 2 out of 5 stars

No or very response from customer service

Their homepage is fantastic, unfortunately is their internal processes not as good. No or very slow response from their customer service. And very slow shipping of products they have in stock, despite their promise of being very fast.

April 9, 2026
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Reply from The Early Music Shop

Thank you for your feedback - we’re glad the website made a strong first impression, but it’s clearly frustrating that the experience didn’t carry through to service and delivery.
We’re sorry for the slow response and dispatch on items that were showing as in stock, that’s not the standard we aim for. We’re currently reviewing our internal processes to make sure communication is clearer and orders move more quickly.
If you’re happy to get in touch with your order details, we’d really like to look into what happened here and put it right.

Rated 5 out of 5 stars

I got what I wanted and didn't have to…

I got what I wanted and didn't have to wait long. I was out but they left it where I asked them to. I struggle with technology so won't add more

April 6, 2026
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Reply from The Early Music Shop

Thank you for taking the time to leave a review, it means a lot.

Rated 2 out of 5 stars

The book I bought wasn’t very well…

The book I bought wasn’t very well protected, so its corners were already damaged.

April 3, 2026
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Reply from The Early Music Shop

Thank you for your feedback, and I’m sorry the book didn’t arrive in better condition.
We do our best to package items securely, so it’s disappointing to hear this wasn’t the case here. If you haven’t already been in touch, please do contact us - we’d be happy to put things right.

Rated 5 out of 5 stars

Prompt shipping and nice products

My recorders were shipped promptly and are very nice instruments, I shall enjoy playing again.

March 30, 2026
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Reply from The Early Music Shop

Lovely to hear this, thank you for your comments.

Rated 5 out of 5 stars

Excellent quality

The Lute that I bought from the Early Music shop is excellent, beautifully finished, and packaged to withstand the most averse transport conditions; it arrived without a scratch. Everything is there, lute, tutorial, free membership of the Lute Society, now I only have to do is learn to play the lute...

April 10, 2026
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Reply from The Early Music Shop

That’s lovely to hear - thank you for taking the time to share this. We’re delighted the lute arrived safely and that everything was just as it should be.
Enjoy the journey of learning to play - it's a rewarding one, even if a little challenging at first! If we can help along the way, do feel free to get in touch.

Rated 5 out of 5 stars

Excellent stock in Monmouth

Peter greeted me by name, as he always does, at the Easter Early Music Course in Monmouth. He had an amazing stock of instruments and accessories with him including the very bass viol strings I needed. It was a small transaction, but it was good to have a short chat with him - he was my first point of contact with EMS for years (decades?) and he remains so. Personal contact means a lot.

April 2, 2026
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Reply from The Early Music Shop

Thank you for your kind words. I’ll make sure Peter sees this - he’ll really appreciate it.
We’re glad he had just what you needed, and it’s always nice to have a chance for a quick chat too. Long-standing connections like this mean a great deal to us too!

Rated 5 out of 5 stars

Overall very happy

Initially I was disappointed that my odered recorder just hadn't been shipped.
When calling the Early Music Shop I learned that the recorder I ordered was no longer produced in the ordered colours.
However, Alfie went above and beyond found me an alternative recorder in my favourite colour.
When this arrived without the cleaning mob that should have been included Alfie promptly sent the missing item. So overall very happy with their customer service.

April 11, 2026
Unprompted review
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for your feedback, and for your patience while we got everything sorted.
We’re sorry for the initial disappointment with the recorder, but I’m glad Alfie was able to find a suitable alternative, and in your preferred colour too. Thanks as well for flagging the missing cleaning rod; pleased we could put that right quickly.
We really appreciate your support and are glad you’re happy overall.

Rated 5 out of 5 stars

SIGO tenor head joints can fit easily.

Delivery was sooner than expected.
The new SIGO tenor head joint is a much crisper design than the original and it fits the existing body - bought last year, perfectly. The fit is much improved from the original version. Both heads play equally well. It’s a pity Kunath couldn’t make the two parts of the instrument fit properly in the first place. I have heard from other players that the previous head is a very tight fit and difficult to align with the body.

March 30, 2026
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Reply from The Early Music Shop

Great to hear the delivery arrived ahead of schedule, and that the new SIGO head joint is working so well with your existing body.

You’re absolutely right about the earlier version: we’d had similar feedback from a number of players regarding the tight fit and alignment. It’s good to see Kunath has now refined the design, and even better that the updated head integrates cleanly while maintaining the same playing quality.

Thanks for taking the time to share such a detailed and helpful review. It’s really valuable for other players considering the upgrade.

Rated 5 out of 5 stars

High quality products and great customer service

I live in the U.S.A. and have ordered three Recorders and a wooden stand to place them on in between practice. All arrived in good time and without damage. The Recorders are all great quality and in tune. The customer service was also very professional and responded promptly.

March 23, 2026
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Reply from The Early Music Shop

Thank you for your feedback, we're glad to hear that everything arrived safely and you are enjoying your products. Do let us know if we can help with anything in the future.

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