The Early Music Shop Reviews 

Very helpful team that responded quickly when I asked them not to include the invoice in the parcel as this was a present.

Slow customer service. I had ordered strings that were out of stock but the company never notified me and I waited over 2 months. Finally after following up many times they gave me a refund.

This Zen-On 415Hz is an affordable entry into playing with this tuning.
The recorder has a good tone quality.
One surprise is that the intonation will suddenly go out from low A to G. The interval becomes a semi tone rather than a tone. Also the higher A to Bb interval becomes very flat. I only only surmise that this is caused by it getting water logged after playing for a while.
It will settle back to normal but it's annoying when it happens. It'd be a problem when performing!

Excellent advice given on the phone and I was really listened to with regard to my needs for a bag to transport flageolets and recorders. I’m delighted with the product - its functionality, quality and aesthetics.

Fast delivery. Wonderful instrument.

Your sense of friendly responsibility to a customer is quite refreshing to a North American accustomed to the idea that, once the price of a commodity has been paid, that commodity has served its entire purpose. Your having optimized the instrument’s appearance and sound setup speaks of professional pride and care to avoid client disappointment. I’m very grateful for it.

Great communication, punctual delivery, sustainable packaging. Website easy to use and helpful recordings of recorders !

Speed. Such a quick and simple purchase and delivery to Australia!

Good price, rapid delivery on time

Plenty of ready advice. A great selection of recorders to suit any budget with information about each one. Delivery service excellent.

Easy ordering process; great variety of instock instruments; quick shipping

Alfie is a star. ⭐ His advice and guidance led me to the purchase of a fabulous bass recorder which I fell in love with the first time I played it!

It was easy to order on the website. Pricing was clear, good description and prompt shipping. The tracking provided was excellent and the item arrived well within the indicated time frame to me here in Canada.
I will absolutely consider ordering from you for any future Musical purchases. Thank you !

Delivered when promised. Very good service

I have dealt with this company for about 40 years, I have found them honest and normally reliable. However this time they let me down over a stockout and failed to deliver my strings order even after 2 months. I had to chase them ... a company that was on the job would contact the customer and keep them informed of delays without having to be chased

I have always received excellent customer service from Alfie and crew at EMS, and I won an opportunity to take part in an exceptional promotion involving an EMS Heritage Six Course Lute during a 400 year celebration of Dowland and his lute compositions. My lute is a joy to play, and and a beautiful work of craftsmanship. Every time I play it, or one my wooden recorders, I am transported back in time to enjoy the music of the Medieval, Renaissance and Baroque ages. EMS is my go to shop for early instruments par excellence!

You were very kind, helpful and patient on the phone helping me to choose the right instrument for me.
it was a quick easy service and a good result. Thank you.

My Kung bass recorder restored new. I love it thank you

I ordered a new tenor recorder. Went dine as usual. but then was wrongly-delivered. Support from customer service waas polite and helpful. |I tracked down my parcel myself, so all well