Early Rider Ltd Reviews 1,322

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their robust build and thoughtful design, which greatly enhances the riding experience for children. Many people also commend the speedy and efficient delivery service, often noting that items arrived earlier than expected. The company's customer service is frequently described as world-class, with consumers appreciating the team's helpfulness and knowledge. However, some customers were not happy with specific product components, mentioning issues with unfixable parts that rendered bikes unusable. A few other people also felt that the quality of certain components did not match the overall product standard.

What people talk about most

Product

Consumers find the products, especially the bikes, to be of excellent quality and well-designed for children.... See more

Quality

Users describe positive interactions with quality. Many customers praise the high-grade build quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Service

Customers had positive experiences with service. Many reviewers praised the fantastic and friendly service,... See more

Based on these reviews

Rated 5 out of 5 stars

Positive impact from Early Rider supporting to get my sons Seeker 16 fully functioning can not be overstated. My son relies on his bike to regulate, and the enjoyment and fulfilment he experiences... See more

Company replied

Rated 5 out of 5 stars

High grade build quality and components make putting the bike together very simple and my son's experience of riding his first pedal bike a joyful one. Easy to reach and adjust brake levers give him c... See more

Company replied

Rated 5 out of 5 stars

The team couldn't do enough to make things smooth and easy. Always available to answer my questions and very approachable. We went to their work shop where they made the experience for my wee lad... See more

Company replied

Rated 5 out of 5 stars

We are on our third and sadly last Earlyrider bike as the boy is almost grown up. We have 3 years left on the new seeker 24X. The bikes from this company have been solid and maintenance free for all... See more

Company replied


Company details

  1. Bicycle Store

Written by the company

Designers and manufacturers of lightweight childrens bicycles. Balance bikes to adventure bikes; 12" to 24"; urban, trail and bike park.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The customer service

The customer service, communication & overall quality of product & support is beyond excellent. Great British company with a wonderful team behind it 🤟🏻🏅🏅🏅🏅🏅

March 30, 2026
Rated 5 out of 5 stars

Well packaged

Well packaged. Well made.

February 1, 2026
Early Rider Ltd logo

Reply from Early Rider Ltd

Hi Malcolm
Thank you so much for taking the time to write a review on your Early Rider experience, we so appreciate your words!
Happy biking to you & your family!
From all the ER team.

Rated 5 out of 5 stars

Great service

Great service, exactly as promised with a very prompt dispatch.
In addition, I ordered the wrong part and they have been most helpfull with an exchange

January 30, 2026
Rated 5 out of 5 stars

High quality bikes

Ordered a Belter 20. Got back to me with a local seller and purchase options. Ordered it local for cheaper and faster and colour preference. Great service. My kid loves it.

January 25, 2026
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Reply from Early Rider Ltd

Hi Kit
Thank you for taking the time to write a review on your ER experience. Good to hear you are happy with the end result. The Belter 20 is a great bike!
Happy biking to you & your family.
From all the team at ER HQ

Rated 2 out of 5 stars

The South African shop is useless

The South African shop is useless. They don't proceed orders when done we had to ask per email to get it processed. Only then we received the proof of payment. They provide a waybill number for delivery but it's wrong - so struggling to find out.

December 13, 2025
Unprompted review
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Reply from Early Rider Ltd

Hi Axel, I'm so sorry you have had an issue ordering from our South African hub. I have reached out to them and I understand they have resolved the issue and you are all set? If you have any further problems do reach out to me directly at nichola@earlyrider.com

Rated 5 out of 5 stars

Fantastic service and quick response to…

Fantastic service and quick response to email, bought bike in Norway via their website. (VAT and pay from England to Norway via DHL but fantastic bike).

January 3, 2026
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Reply from Early Rider Ltd

Hi there
Thank you for taking the time to share your ER experience with us. We really appreciate customer feedback.
Happy biking to you & your family in Norway & please feel free to share any photos/videos you have.
Kindest Regards
Georgia

Rated 5 out of 5 stars

Easy to search parts

Easy to search parts, great value and quality, made my daughters bike look like new again.

December 29, 2025
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Reply from Early Rider Ltd

Hi Daniel
That is so good to hear! Thank you for taking the time to share this with us.
Happy biking to your daughter.
Kindest Regards
Georgia

Rated 5 out of 5 stars

Great bike (Seeker 14)

Great bike (Seeker 14). Grandson loves it. Great friendly service.

January 3, 2026
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Reply from Early Rider Ltd

Hi Martin
Thank you for taking the time to post a review about your ER experience. We are thrilled to hear your Grandson loves his Seeker 14, it's a great choice of bike if we say so ourselves!! Please feel free to send any photos/videos we can share on our SM platforms.
Happy biking to him!
Kindest Regards
Georgia

Rated 5 out of 5 stars

Fantastic build quality and presentation

Fantastic build quality and presentation

December 26, 2025
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Reply from Early Rider Ltd

Hi Stuart
Thank you for taking the time to write a review on your ER experience. This is all we need to hear to make our day!
Thank you so much.
Happy biking to you & your family.
Kindest Regards
Georgia

Rated 5 out of 5 stars

Early Rider Seeker 14

High grade build quality and components make putting the bike together very simple and my son's experience of riding his first pedal bike a joyful one. Easy to reach and adjust brake levers give him confidence as does the geometry. He's taken to pedalling so quickly in part because of the quality of the bike he's now riding.

December 25, 2025
Unprompted review
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Reply from Early Rider Ltd

Hi Chris
We really appreciate you taking the time to write such a detailed review - thank you, it means a lot to us. We are thrilled your son is loving his Seeker 14, a great choice if we say so ourselves!
Happy biking to him & all the family.
Kindest Regards
Georgia & all the team at Early Rider

Rated 5 out of 5 stars

Positive impact from Early Rider…

Positive impact from Early Rider supporting to get my sons Seeker 16 fully functioning can not be overstated.
My son relies on his bike to regulate, and the enjoyment and fulfilment he experiences on the Early rider machine is priceless.
The team were understanding, knowledgeable, gave links, options, and delivered very quickly.
What a service, what a Team, World class!

October 23, 2025
Unprompted review
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Reply from Early Rider Ltd

Apologies for the belated reply.
Thank you both so much for taking the time to write such a glowing review, we really appreciate customer feedback and reviews like this make everything we do so worthwhile.
Your comments have been passed on to all the team who are thrilled to bits.
So great to hear your son loves his Seeker 16, happy biking to him & all your family.
From all the team at ER HQ

Rated 5 out of 5 stars

Kickstand for 14" Belter

Kickstand for 14" Belter. Easy ordering and despatched quickly. Not a cheap item but fits perfectly in addition to looking good.

October 18, 2025
Unprompted review
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Reply from Early Rider Ltd

Hi Jonathan
Thank you for taking the time to write a review on your ER customer experience.
We are delighted to hear you are happy with both the service and product. The Belter 14 is an awesome bike...although we are a little biased!!
Happy biking to you & your family.
Kindest Regards from all the team at ER HQ

Rated 5 out of 5 stars

Super helpful and knowledgeable team

Super helpful and knowledgeable team.
Excellent products designed for kids.

September 24, 2025
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Reply from Early Rider Ltd

Thank you Stuart!
We really appreciate you taking the time to write a review about your ER experience.
Customer feedback is so important to us and a review like this makes everything we do so worthwhile.
Happy biking to you & your family.
Kindest regards from all the team at ER HQ

Rated 5 out of 5 stars

Excellent

Excellent, very good company to deal with.

September 24, 2025
Early Rider Ltd logo

Reply from Early Rider Ltd

Thank you Toni!
This is lovely to read & we appreciate you taking the time to write a review.
happy biking to you & your family.
From all the team at ER HQ

Rated 5 out of 5 stars

Fabulous product and a wonderful…

Fabulous product and a wonderful wonderful team. Nothing was too much trouble.

September 29, 2025
Early Rider Ltd logo

Reply from Early Rider Ltd

Thank you for your lovely review, we truly appreciate you taking the time to write about your ER experience & the whole team are thrilled to read your kind words.
Kindest Regards
Team ER X

Rated 5 out of 5 stars

Super Velio

Super Velio, excellent product.

September 5, 2025
Unprompted review
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Reply from Early Rider Ltd

Thank you! We agree, but then we are a little biased! Thank you for taking the time to write a review. We look forward to hearing rom you again when your little one is ready for their balance bike!!
Kindest Regards
Georgia

Rated 5 out of 5 stars

Amazing company who went above and beyond to make my child's dream come true

The team couldn't do enough to make things smooth and easy. Always available to answer my questions and very approachable.

We went to their work shop where they made the experience for my wee lad amazing...they covered the bike with a cloth and made the reveal experience one to remember.

O and the bikes are fab quality too

August 29, 2025
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Reply from Early Rider Ltd

Hi Danielle
A very very belated reply - apologies.
That you SO much for taking the time to write such a lovely review, we really appreciate it. Customer feedback is so important to us & makes everything we do so worthwhile.
We look forward to welcoming you & your family back again when your boy is ready for his next bike.
Happy biking to you all!
Team ER X

Rated 5 out of 5 stars

Smiles for days.

We are on our third and sadly last Earlyrider bike as the boy is almost grown up. We have 3 years left on the new seeker 24X. The bikes from this company have been solid and maintenance free for all the years we’ve been customers.

A fantastic company that has always answered calls. We have had many wonderful rides and my son has become a confident rider who is really stoked on his new 24X Seeker. Solid bikes that stay in great condition.

September 10, 2025
Unprompted review
Early Rider Ltd logo

Reply from Early Rider Ltd

Hi James
A very belated reply, just going through past reviews & have sent this to all the team.We really appreciate you taking the time to write such a glowing review of your ER experience, both from a service point of view & product point of view. It makes everything we do so worthwhile.
We hope your son enjoys his last 3 years on his Seeker X24.
Thank you for being such a loyal customer.
Happy biking to you & all your family.
From all the team here at ER HQ X

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