earth & vine Reviews 85

Very disappointed, plant arrived damaged after ten days. Contacted the company and sent over photographs but as of yet no reply from customer care. Had high expectations from this company but sadly I won’t use them again!!

I had to chase the company a number of times for non delivery of a plant I ordered. The web site is not user friendly and, despite sending a number of messages, it was only by tracking down the phone number of a senior person that I was told the plant had been returned as damaged. Some 3 weeks after ordering my money was reimbursed. All extremely frustrating as the plant was a gift for my sick granddaughter.

Disaster from start to finish. Took two weeks to arrive, arrived on the one day I asked for it not to be delivered as the website says you can contact them to discuss delivery. Had to chase and chase to find out what was happening. Wouldn’t refund or request the courier returned to them so had to throw the plant away due to mental illness related issues with the day it was delivered (bin day). Very disappointed.

still waiting for an order i placed on the feb 15 no contact numbers to call absolute joke

My plant arrived in perfect condition, well packed to be protected. It’s beautiful and healthy.

Great plants, great service, will be getting more from Earth and Vine to go with my already great selection.

Was recommend earthandvine from a colleague. Ordered a plant and candle for my sisters birthday. Arrived in time and well packed; very impressed.

Lovely plant and responsive customer service. 😊

Terrible customer service would stay away no contact from staff and also lied to by the company. Placed order on the 17th of February did not hear anything so emailed on the 21st to check when the plants will be sent. I got no response so emailed on the 22nd. I then got a response to say it will be dispatched on the morning of the 23rd. Asked them for tracking on the 24th to no response. Contacted them on the 26th to see what was going on with my plants. Then I contacted on the 27th still no response so then contact clear pay to now get a tracking number so the plants were not sent on the day they said. I still have not received them and not expecting them to turn up at all disgusting

Can’t actually fault e&v - deliveries take longer than Amazon prime but the customer service is very personal and helpful. Staff genuinely know and care about the health of your plants and you get ongoing support. My plants are healthy and thriving and that’s the main thing

Incredibly well packaged and healthy looking plants!

Sadly haven’t even received my order yet the company are asking for a review! It’s been well over 10 days despite saying the order will be fulfilled in 4!! Not the best experience

Late delivery leading to disappointment

Nothing like the one pictured in the advertisement. More like a small weed stuck in a coconut shell.

I ordered a plant a week ago hoping to be delivered before my partners birthday on the 23rd. Today I checked the status of delivery and a message appeared saying any orders after the 12th won’t be delivered for Christmas. Was never told or advised on delivery dates before or after purchase.

Lovely plant healthy and easy to maintain. Very well packaged and will buy again from Earth & Vine. This was my first time ordering from them.

Not the best experience. Placed order and paid on Friday, during next few days received multiple emails asking me for payment; waited few days for customer service to answer that my order went through and emails are sent automatically cause I’ve abandoned the order (?); since then no contact, no confirmation of shipment, no delivery, no answer to my emails. After a week I’ve sent email asking for the order cancellation and refund, which I’ve received without any comments. Happy to get my money back but wouldn’t recommend the company (too much stress for nothing).

Very happy with the service received & delighted with plants I received all very healthy & looking great