Earthbreeze Reviews 191

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, particularly the laundry sheets, finding them effective for cleaning clothes and appreciating the variety of scents. Reviewers frequently highlight the excellent customer service, describing it as outstanding, responsive, and helpful in resolving issues. People also value the quality of the products, noting their effectiveness and eco-friendly aspects. However, some people were dissatisfied with the subscription model, reporting difficulties with managing recurring orders or finding it difficult to cancel. A few other people also felt that the product quality was inconsistent, with some experiencing issues like undissolved sheets or a cloudy film on dishes. There were also isolated concerns about billing.

What people talk about most

Product

People report positive experiences with product. Many customers praise the product for its effectiveness in... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the product for effectively cleaning clothes,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers report being unknowingly enrolled in... See more

Order

Users describe ambiguous interactions with order. Many reviewers report unexpected subscriptions after... See more

Based on these reviews

Rated 5 out of 5 stars

Super great product! Your clothes come out clean, with no detergent residue, especially when washing dark or colored clothing. My favorite scent is lavender, but they have other scents to pick fr... See more

Rated 5 out of 5 stars

EarthBreeze customer service has been AMAZING! I have been purchasing with the company for about 3 years. I somehow placed an order and it got put on Autoship every 30 days...Thy kindly helped resolve... See more

Rated 5 out of 5 stars

I am a recurring customer for approximately a year+ and find the product to be exactly as advertised. It is easy to use and works well on cleaning our clothes. I also much prefer the usage versus la... See more

Rated 5 out of 5 stars

Jess answered my first message an hour after I sent it! Was surprised at the rapid response. She was able to carry out my request and send an email back assuring it had been completed. When the pack... See more


Company details

  1. Laundry
  2. Cleaning Products Supplier
  3. Online Marketplace

Written by the company

Earth Breeze Laundry Detergent Sheets. Clean Laundry with NO Harsh Chemicals. EARTH BREEZE provides A Clean You Can Trust! Most liquid detergents leave behind a sneaky layer of chemical residue from optical brighteners and artificial dyes that you can’t see with the naked eye – but your skin can feel it. Common chemicals include optical brighteners, artificial dyes, hormone disruptors, like parabens and preservatives, and 1,4-dioxane (carcinogen). We're here to change that with a clean you can actually trust, because nobody wants their "fresh" laundry hiding dirty secrets.


Contact info

3.6

Average

TrustScore 3.5 out of 5

191 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service!

I had ordered for the first time from their site and realized after about a month that while I had gotten a notification that my order shipped, I hadn't received it yet.

I reached out to the company via email to ask about my order. It had shown as delivered on their end but they were kind enough to resend a new order to me.

I received my order in the mail today and am excited to try the laundry sheets!

Customer service was top notch and I will definitely be ordering again. Thank you for the quick resolution!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Honestly great customer service

Honestly great customer service. My order didn't arrive and they promptly sent other another. The product works great and no more jugs to carry up 2 flights of stairs. Thank you Earth Breeze

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

You gotta try this!!!

Everyone needs to give this a shot! I am personally so happy I made the switch! I do physically intensive work for a minimum of 10 hours a day. (Both indoors and out.) This detergent really works! Color me impressed! And the space it saves with no large jugs cluttering up my closet or creating more waste for our planet. Well, all I can say is WOW!
But wait... it gets even better...
Can you believe the company itself is as equally friendly to its customers as their product is to the environment?! Absolutely blows my mind!! Super fast and helpful! I am happily hooked!

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

In accordance to their promotion

In accordance to their promotion, it was a bundle package for buying an entire year worth of detergent sheets which includes but not limited to:

-10 packs of 60 detergent sheets at 40% off plus the following gifts;
-washing machine cleaner tablets (3)
-metal case for detergent sheets
-three dryer wool balls

To my surprise it came a lot earlier than expected but missing the wool balls. It was already late in the evening (around 7pm PST) but figured I email them regarding to the missing gift before I forget and expected them to respond in a couple days or so. However, they responded within 5 mins of my email with a new confirmation code for a package delivery for the wool balls.

This is on Halloween night, if this is not impressive customer service, I don’t know what is.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product, no more plastic jugs and gooey detergent drips! I love how much they donate to those in need. A truly conscious company in all senses of the word. I had a question that was answered immediately. They are indeed, customer delight specialists!!!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

10/10!

They have the absolute best customer service! I had a great experience with Jay.

& I love what Earth Breeze stands for.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

After reading other reviews I felt like…

After reading other reviews I felt like I had to share my experience. I personally LOVE the company. It is not an easy feat to be a certified B company, much less keep that classification. That in itself is worth my business to me, but they have truly earned my business. Any issue I've had has been handled promptly. Getting an email back from customer service in under an hour is pretty remarkable in today's marketplace. I have had nothing but stellar interaction with the company.
Now for as the effectiveness of the product I have no issues. One thing I have noticed is that the lack of heavy perfumes leaves some feeling like their clothes aren't clean, but I have never been unsatisfied with the cleanliness of my clothes. I personally feel like my colors remain brighter because of the lack of residue remaining. My friend uses scent boosters and this solved the issue for her nicely. I would encourage anyone to consider the company. Being Certified B makes it worth it. It's nice to do business with a company that doesn't put profit above responsibilities.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Environment First

Got them as Full Of Sheet from Shinesty and couldn't be more pleased that I have already reordered before subscription even renewed. Anything that eliminates pollution from product manufacturing, & use without plastic bottles, while doing the same thing should be prioritized for obvious reasons.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Not quite sure what happened with all…

Not quite sure what happened with all the people who wrote bad reviews, but I've had zero problem with the Earthbreeze laundry sheets, they get all of my clothes, including towels clean! I did have a group of old microfiber shop rags, that of course had oil stains on them. I thought I would use Earth Breeze and see how it got those shop Rags clean. I did not expect the stains to come out, which they did not, but the shop Rags were perfectly fine and really clean after running them through the wash.

I also needed to change the subscription from once a month to once every 2 months. All it took was going online and making the change. Easy as pie.

I have bought Earthbreeze sheets and had them sent to my sisters and brothers to try out. All five of them have swtched to use the Earthbreeze sheets. One of my sisters has very hard well water. She says they work better than the liquid detergents.

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

Signed up for auto subscription

Signed up for auto subscription, said 60 loads but in reality is is 60 half loads which is really only 30 loads. But I even used 2 sheets and still didn't clean my clothes which are not heavily stained or anything. Great idea but horrible product.

June 29, 2024
Unprompted review
Rated 2 out of 5 stars

The product is fine however their sales…

The product is fine however their sales gimmicks leave me with a bad taste. I placed an order for 1 pack for 21 bucks they then offer a deal to get a 3 pack for 31 bucks. I selected the upgrade however they don't inform you in an obvious fashion that you still pay for the 1 at 21 and then the 3 at 30 plus so the order ends up being 51 bucks. There is no easy way to change it back bit that's obviously a scam tactic and although not the end of the world how about you do better.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

I ended up with multiple charges and a fraud warning…

I placed an order an opted for the annual plan. They proceeded to charge my card 29 times @ $172 each for 29 annual plans. This action triggered the fraud department with my credit card. I also had a completely random charge on my card from a company called madmuscles, a company I've never done business with. Coincidence? Possibly, but I don't believe so. Now my card has been cancelled and I need to redo all my auto pay accounts. It came out to be more than $5000 because they also charged me for the initial single packet I originally signed up for before they said it's not too late to change your plan to an annual plan for additional savings. I don't know if the "site" was fraudulent, or the "company", or if malware was part of it. All I know is that the trust factor has been lost with this company.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Circle back after continued use

I had an issue as others did with clicking the full order, but it was instantly refunded upon speaking with customer service, and I got to keep the product. I was so happy with how they cared for the client that I decided to jump on auto-ship for the single package after a year. I wish to support their endeavors, especially with their honest business practices. I hope the initial product ad has changed. It's worth doing business with them. I never use a half sheet, though. I usually need at least one whole one.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

I was reading some of the reviews

I was reading some of the reviews. I’m not sure what people expect. The product is so great and saves so much plastic, I don’t care if their customer service isn’t perfect. Although I’ve never had a problem with them. I find half a sheet works just fine like they say.
If you’re looking for fragrance, go buy Tide or one of the other major brands that use heavy chemical fragrance. I don’t want that on my family’s skin, so I buy the unscented. Overall, a brilliant product for the environment.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. It is as if they are deliberately incompetent. Somehow I have got 2 separate orders going out each month and yet I only receive one lot? Trying to log onto their site is a nightmare as you have to request a code via email that never arrives! Think I will have to cancel via my credit card provider. The sheets themselves are average at best and big brand companies are now offering the same level of environmentally-friendly products in the supermarkets.

October 30, 2023
Unprompted review

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