Earthingharmony Reviews 385

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the quality and craftsmanship of the products, particularly highlighting the comfort and unique benefits of the shoes and grounding items. Many people appreciate the natural materials and the positive impact these products have on their well-being, with some noting improved sleep and reduced pain. However, some customers have expressed dissatisfaction with the customer service, citing issues with responsiveness, difficulties with returns or exchanges, and problems with order fulfillment. There were also occasional mentions of products arriving damaged or not fitting as expected, leading to frustration with the return process.

What people talk about most

Product

Customers generally express high satisfaction with the product quality. Many reviewers praise the shoes for... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent craftsmanship, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the professional, personable, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the seamless... See more

Return policy

Clients share ambiguous opinions on the return policy. While some customers experienced seamless exchanges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is an update to my one star review. I was very unhappy because the grounding sheets I was sending to my daughter as a holiday gift never arrived. I reached out to the company more than once but... See more

Rated 4 out of 5 stars

The shoes would probably have been more comfortable if I got the right size, they’re just a touch small, but as I’ve continued to wear them they’ve gotten more comfortable! I love how easy they are to... See more

Rated 5 out of 5 stars

I purchased the burgundy colored "barefoot flats for women" and they are not only comfortable, but beautiful. The color is extraordinary! I receive compliments every time I wear them, and they are a p... See more

Company replied

Rated 5 out of 5 stars

Best investment Living in cool climate, shoes were needed for winter. I prefer barefoot but it isnt always practical. I love the quality, conduction and fit! Surprisingly, the copper plug is supercha... See more


Company details

  1. Health and Beauty Shop
  2. Bedding Store
  3. Leather Goods Manufacturer
  4. Shoe Store

Written by the company

Grounding technology that reconnects you with the Earth. Our grounding sheets and handmade leather shoes use real Earth connection to reduce inflammation, improve sleep, and restore balance. Crafted with barefoot design, grounding copper, and premium natural leather. No synthetics. No shortcuts. Just real results—backed by science and artisan skill.


Contact info

4.1

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A Beautiful Blend of Barefoot Comfort and Grounding Connection

I’ve been wearing the Grounding Penny Clogs almost daily since I got them, and they’ve quickly become one of the most reached-for pairs in my closet.
From the moment I slipped them on, I noticed how naturally they fit my foot. The wide toe box allows for proper toe splay (which is so important to me), and the zero-drop sole feels stable and aligned without being stiff. They’re lightweight, flexible, and surprisingly versatile — I’ve worn them for school drop-offs, park days with my kids, errands around town, and even styled them with a blazer and jeans.
What truly sets them apart is the grounding feature. There’s something incredibly calming about knowing I’m staying connected to the earth while moving through everyday life. Whether you’re deeply familiar with the science behind earthing or simply value natural materials and intentional design, these clogs feel thoughtful in every detail.
The craftsmanship is beautiful and they feel durable enough to last for years. They’re one of those rare pieces that check every box for me: foot-shaped, minimalist, timeless, and functional.
I genuinely appreciate brands that prioritize natural movement and mindful design — and these clogs embody both beautifully.
Highly recommend.

February 1, 2026
Unprompted review
Rated 4 out of 5 stars

The shoes would probably have been more…

The shoes would probably have been more comfortable if I got the right size, they’re just a touch small, but as I’ve continued to wear them they’ve gotten more comfortable! I love how easy they are too slip on and go.

February 9, 2026
Unprompted review
Rated 2 out of 5 stars

Great shoes, VERY INCONSISTENT (and thus far POOR) customer service.

Updating again on 2/20. I changed it from one to two stars. The shoes get four stars, customer service gets 1 star or zero, so just trying too make the math work.

For better or worse, being the squeaky wheel helped get my problem resolved. I still recommend this company with great caution. I have a friend who just placed her first order, so fingers crossed!

I am updating this once on 2/10/26 and will update again if everything works out. The way I got the company to respond was using the AI agent ("Diana") on their website. It was a bizarre experience, with "Diana" offering to have Tom Sander call or email me personally. I didn't think anything would come of it but I was refunded for the sheets and just received notification that the correct pair of shoes is on the way. So we shall see.

Original review: I am SO disappointed with this company. I LOVE their shoes. Unfortunately when I ordered my third pair (at the same time as ordering grounding sheets), they sent the wrong size. It took some time (several days) for them to respond and then they switched customer service agents four or five times in order to get me the shipping label to return/exchange. My package was signed for over two weeks ago. They have just gone SILENT. They owe me over $300; I will pursue all avenues to get it back. It's really too bad because their product is actually AMAZING, but they are either so disorganized or completely shady about business practices.

January 25, 2026
Unprompted review
Earthingharmony logo

Reply from Earthingharmony

Thank you for updating your review and for your patience throughout this frustrating experience.

You're absolutely right, the delayed responses, multiple agent handoffs, and weeks of silence were completely unacceptable. We sincerely apologize. You should never have needed to escalate through our chat to get the resolution you deserved from the start.

We're glad your refund was processed and your correct shoes are now on the way. Your feedback is being taken seriously as we work to fix our communication and response processes.

We appreciate your loyalty in ordering a third pair despite this setback. If anything comes up with your replacement order, please reach out directly to us at support@earthingharmony.com, and we'll handle it personally.

Thank you for giving us the chance to make this right.

Rated 1 out of 5 stars

Each Boot a different size waiting 3months about return

I purchased a pair of Boots: one boot has 5/8 inch different size sole than the other. So one fits and the other does not. I have been trying to return the. For 3 months. When I called I was told to wear them and they will stretch out eventually. I said "no" I want a refund. I was told I to submit it only, I did so. You have to send pictures of the soles of the shoes to make sure you have not worn them out side! Done that... It has been another month and no response! I do not recommend taking a chance to purchase anything from this company because of there customer service, shoes do run small and are not inexpensive.

February 4, 2026
Unprompted review
Earthingharmony logo

Reply from Earthingharmony

Hi Michaela,

Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered with your boot order and the delays in resolving this matter. This falls far short of the service we aim to provide.

We've reached out to you directly via email with resolution options to make this right. We truly hope we can find a common ground and restore your confidence in us.

We value your feedback and appreciate your patience as we work to resolve this for you promptly.

Rated 1 out of 5 stars

If I could give them 0 stars I would

If I could give them 0 stars I would. I purchased a pair of Earthing Penny Loafers and a grounding mat. The shoes came and were used—and not just a little bit. They were quite used. I emailed them requesting a refund of my money. They never responded. They do not just allow returns on line. You have to contact them by email for them them to approve the return. I emailed a second time. And a week later a third time. I have called their customer service and the phone goes to voicemail. They have never responded. This is illegal business practices. DO NOT BUY FROM THEM.

January 19, 2026
Unprompted review
Earthingharmony logo

Reply from Earthingharmony

Hi Ry,

We sincerely apologize for this unacceptable experience. Receiving used shoes and not getting responses to your emails is completely contrary to our standards, and we understand your frustration.

We would very much like to make this right. Please email us at support@earthingharmony.com with "Attention: Customer Success Lead" in the subject line, and we will prioritize your case for an immediate resolution.

We take your feedback seriously and are committed to resolving this promptly. Thank you in advance for giving us the opportunity to correct this situation.

Rated 5 out of 5 stars

My favorite shoes/ Amazing Company and Customer Service

My favorite shoes! I bought 2 pair size 37 brown and black. I have a Roman toe and they did stretch and mold to my foot, The sizing is perfect and followed their sizing chart. It’s February here in Colorado, I love wearing these without socks everywhere! The barn, the chicken coop, the garden around the house everywhere and my feet are very comfortable not cold at all!
I even wore them while giving my great nephew riding lessons. I have hardly worn any other shoe since I received these. And in the summer typically walk barefoot around the yard , I do love how my feet are more protected and I’m still getting the grounding benefits! Plan on getting a pair of boots next!
I’m updating my review for their outstanding customer service, I decided to order the long boots and used my promotional code, after submitting order I saw the wrong size was ordered. I contacted them and within 2 hours I received an email back letting me know my order was adjusted to my correct size!
What a relief!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love these slippers

I love these slippers. I am barefoot as much as possible and when I have to wear shoes most hurt my feet, but not these! They are made well. Nice leather and stretch. They are the most comfortable shoes I’ve found.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

First time buyer- huge disappointment

First time buyer. I purchased 2 pair. One a half size and the other it wasn’t an option so I sized up. They were way too big. I wore them out once for about an hour. Realizing then they were going to need to be smaller. They refused my return. For a first time user and spending nearly $400, I am very disappointed with their customer service.

January 22, 2026
Unprompted review
Earthingharmony logo

Reply from Earthingharmony

Hi Kady,

Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience with your first order. We completely understand your frustration with the sizing issues and our return process and rest assured that we are working on improving this now.

We'd genuinely like to make this right. Our Customer Success Lead would love to discuss resolution options with you directly. Please email support@earthingharmony.com with "Attention: Customer Success Lead" in the subject line, and we'll work to find a fair solution.

We hope to hear from you soon and appreciate the opportunity to turn this experience around.

— The Earthing Harmony Team

Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. I’ve sent several emails all with the same response and no one ever answers the phone or calls you back. Don’t like shoes and tried to get refund. All I get is the run around. Seems they do not back their product and WILL NOT refund. Shoes are going in the garbage where they belong.

February 2, 2026
Unprompted review
Earthingharmony logo

Reply from Earthingharmony

Hi Sherry,

Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. This is not the level of service we strive to provide, and we understand how disappointing this situation has been.

We genuinely want to make this right. Please email us directly at support@earthingharmony.com with "Attention: Customer Success Lead" in the subject line, and we'll prioritize your case to find a resolution as quickly as possible.

We hope to hear from you soon so we can address your concerns
properly.

— The Earthing Harmony Team

Rated 5 out of 5 stars

I have changed this rating

I have changed this rating, because in the end Earthing Harmony completely proved themselves. It was a rough start and there were things that were uncertain, once communication did get established this company stayed true and very responsive/committed to resolution of the afore mentioned issues. If you ever need to reach someone in their sales/claims department, ask for Jeselle - she's amazing!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Beware made in Turkey and Mexico

I've purchased several shoes from this company and have been happy (although they are expensive) recently they ran a special on a shoe that was a pre order, when I received the shoe it was not the same quality at all, the leather was stiff and hard and the shoe didn't fit due to it being kinda wonky, that's the best way to describe it, then I noticed a stamped into the leather label saying made in Mexico, on there website it says made in Turkey by hand, that's not what I got, I tried to send back and asked for a free shipping label and they refused saying it would be my responsibility and I would not be refunded. False advertising on there part! Buyer's be aware, you might not get what you payed for, I will not purchase from them anymore.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Surprise!

I was unsure about the shoes as I had never heard of the company. I found them on the internet surfing for shoes to wear on a walking tour to Cuba. I wanted something stylish, but comfortable with support, wide toe box and sturdy enough to last. I wore them and was so pleased with the product I bought another pair. Thank you for a wonderful, comfortable pair of shoes.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company played an over two…

Terrible company plaid for this over two weeks ago and they can't tell me when I will get my merchandise. I requested to cancel and the told me I couldn't. Scammers for sure. It is China based.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I’ve been trying for a week to return shoes for a larger size.
Their process is crazy complicated!
Im now just trying to return them for a refund, dont want to chance going thru the hassel again.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They do not adhere to their stated return/refund policy. If you a request a return for refund of an unworn pair of shoes, they will offer you a 10% refund. If you decline that offer, they will ignore your request to send the items back for a refund. The customer service is 100% AI, nobody answers the telephone number on the website, and the request through the "exchange or return portal" will be ignored. This company is not endorsed by the BBB and has many complaints. This is an Estonian company, which probably explains the nonexistent customer service for US customers. The shoes are something you would buy in a street market in Turkey or Morocco for $15.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Loving my barefoot shoes!

Loving my barefoot shoes!
I am a person who likes being barefoot, so these shoes are perfect for me. As an added bonus I can tell the neuropathy in my feet seems to be better. I wear these all of the times I would have worn athletic shoes, which is most of the time.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love these shoes!

Just started wearing the shoes. The shoes feel good on my feet. I don't love wearing shoes so these are great since its minimal. Great color, comfortable fit.

Just to note, the shoes are custom made and take a little longer to ship than the grounding pads, but the shoes are totally worth it. I don't love wearing heavy shoes and I can just slip these on and go.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

The shoes are extremely comfortable and…

The shoes are extremely comfortable and beautifully made. They were delivered quickly, fit perfectly, and are a very good value for a stylish hand-crafted shoe! I have high arches, but feeling like going barefoot is amazing! They are now my favorite shoes and I wear them constantly.

January 22, 2026
Unprompted review

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