Earthly Love Reviews 

811
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and very competitive prices offered across the entire catalog. People also love the eco-friendly packaging and the thoughtful, personalized notes included with their online orders. Consumers note that the official website is reliable and the service handles shipping and orders very efficiently. However, some reviewers mentioned minor transit inconveniences such as dispatch delays, misrouted parcels, or items arriving damaged. Despite these infrequent setbacks, loyal shoppers generally feel confident due to the swift, polite, and helpful resolution provided by support.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and prompt arrivals... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Price

People report positive experiences with price, consistently highlighting competitive rates and great value... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Users describe positive interactions with service, consistently noting outstanding and efficient experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely experiance, I qualified for free shipping so wasn't expecting a speedy delivery during the cold weather and holidays. However when it did arrive there was a lovely hand written note apol... See more

Company replied

Rated 5 out of 5 stars

I'm happy with my product, which was delivered swiftly and packaged really well. This company show with their actions how eco-focused they are, as all the packaging was recyclable and biodegradeab... See more

Company replied

Rated 5 out of 5 stars

Any company who behaves with 5 star quality deserves a bloody excellent review. I've used Paul Mitchell Clarifying 3 shampoo for a number of years (I'm adjusting to the new packaging but I like it!).... See more

Company replied

Rated 5 out of 5 stars

Always wary of ordering from unknown retailers, but saw reviews here and went ahead. Able to order individual versions of the product I wanted that are only available in multi-packs from the brand its... See more

Company replied


Company details

  1. Hair Product Store

About Earthly Love

Written by the company

100% CRUELTY FREE

SHOP NOW BUNDLES

Founded by hair industry professionals


Earthly Love brings salon quality products and expertise directly to you. With years of experience and two active salons, we stay up to date with the latest trends and advice.


We are committed to ethical haircare


Working only with brands that uphold ZERO animal testing. We believe in beauty without harm, using high-quality, sustainable ingredients to nourish your hair while respecting all living beings. Our vision is to provide effective, compassionate, and guilt-free haircare that you can trust.


All of our packaging is sustainably sourced and eco-friendly


We use recyclable boxes that are sealed with our branded biodegradable gum tape instead of plastic tapes, and inside the boxes we use compostable packing. The parcel nuts that we use inside the boxes are made of corn starch and they actually dissolve in water! Which we think is amazing!


We are a company that cares

Our goal is to make your shopping experience seamless. We care about animal cruelty and the environment, but we also care about your experience with us, and we would love to hear from you! Your feedback really helps us improve, so please feel free to reach out to us!


Contact info

5.0

Excellent

TrustScore 5 out of 5

811 reviews

5-star
4-star
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1-star

Asks customers to review

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5.0

All reviews

(811)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a lovely company this is

What a lovely company this is. So nice to buy from a company who actually cares about you as a customer.
Good prices, quick delivery and it’s all vegan.
Any little problem is sorted super quick.
Will definitely keep Earthly Love in mind when I need beauty/hair products.

July 17, 2025
Unprompted review
Earthly Love logo

Reply from Earthly Love

Thank you so much Liana for taking the time to write a lovely review for us! And its great to hear that you would consider shopping with us again, thanks Cally & Steve x

Rated 5 out of 5 stars

Quick delivery and nicely packaged

Quick delivery and nicely packaged - would happily re-order, thank you!

July 12, 2025
Earthly Love logo

Reply from Earthly Love

Thank you Joanna for the 5 star review! Its great to hear that you would order from us again! Steve & The Team x

Rated 5 out of 5 stars

New customer very happy!

Quick delivery, packaging 10/10 will definitely use again! Thank you!

July 21, 2025
Earthly Love logo

Reply from Earthly Love

Thankyou for the great review! Glad to hear that you are happy with our service and would shop with us again, Steve & The Team x

Rated 5 out of 5 stars

Eco credentials

Good price, prompt delivery and eco -friendly packsging

July 21, 2025
Earthly Love logo

Reply from Earthly Love

Thankyou for the 5 stars Rosie! Steve & The Team x

Rated 5 out of 5 stars

Genuine products

Genuine products, well priced, efficiently delivered.

July 14, 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the 5 stars! Steve & The Team x

Rated 5 out of 5 stars

Would definitely recommend …

Very easy to order and an extra bonus with a discount, my product came within a week. excellent service, will definitely re visit

July 14, 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the 5 stars! Happy to hear that you are pleased with our service, thank you for choosing us and we look forward to your return :) Steve & The Team x

Rated 5 out of 5 stars

First time and will come back 👍

First time to use Earthly Love and a very positive experience. One of the only sites where I could find what I wanted (a litre bottle of Paul Mitchell no tears shampoo for children). Speedy delivery, great packaging and would definately use again. Thanks!

July 17, 2025
Unprompted review
Earthly Love logo

Reply from Earthly Love

Thankyou Lisa for the 5 star review! So glad to hear that you are happy with our service and product range, thank you for choosing us and we look forward to your next visit :) Steve & The Team x

Rated 5 out of 5 stars

Excellent service. …

Easy purchase and a really quick delivery.

June 24, 2025
Earthly Love logo

Reply from Earthly Love

Thank you Jackie for the 5 star review! And thank you for your return custom, we appreciate you! Steve & The Team x

Rated 5 out of 5 stars

Easy to use website

Easy to use website
Quick delivery and eco packaging

July 2, 2025
Earthly Love logo

Reply from Earthly Love

Thanks Kathleen for the 5 Star Review! And thankyou for mentioning our Eco packaging! Steve & The Team x

Rated 5 out of 5 stars

Amazing service

Amazing service again. This is not the first time I have used the team and they always deliver a professional service. Thank you once again.

June 20, 2025
Earthly Love logo

Reply from Earthly Love

Thank you Nicola for the great review! So happy to hear that you are pleased with our service, and thank you so much for your return custom, we appreciate you! Thanks Steve & Cally x

Rated 5 out of 5 stars

Amazing product and customer service

Amazing product and customer service

June 28, 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the 5 Stars! And we love to hear that you are happy with your products and our service! Thanks Steve & The Team x

Rated 5 out of 5 stars

Excellent service

Excellent service and prices are very competitive

June 27, 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the great review Janis, and thank you so much for your return custom, we appreciate you! Steve & Cally x

Rated 5 out of 5 stars

I am new to Earthly Love but very…

I am new to Earthly Love but very pleased
Easy to use quick delivery all good

June 27, 2025
Earthly Love logo

Reply from Earthly Love

Thankyou Angela for the 5 Stars, and we are happy to hear that you are very pleased with our service! Steve & The Team x

Rated 5 out of 5 stars

Use a business that ticks every box!

Within a couple of hours of placing my order, I had an email confirming packing & despatch details. I re-ordered Paul Mitchell purifying shampoo to remove the chlorine from my twice weekly 🏊‍♀️

July 4, 2025
Unprompted review
Earthly Love logo

Reply from Earthly Love

Thank you so much for the great review Sandie, glad to hear that you are happy with our service and that we tick your boxes! Steve & The Team x

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