Earth WardrobeReviews 

799
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, especially the organic cotton items, which are described as soft, comfortable, and well-made. Customers appreciate the excellent customer service, highlighting the personal and proactive communication from staff members who provide updates and ensure satisfaction. Many people are impressed with the range of colors and the good value for money, often expressing their intention to purchase again. However, some customers also noted issues with delivery times, reporting that orders could be slow to arrive, with some experiencing delays in receiving tracking information or refunds. A few other people also felt that the fit of some items was not ideal or that the packaging could be improved.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality, softness, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and high-quality... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt delivery... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long sleeved organic cotton tee shirts - all of that was pleasing to find. A range of bright colours means a boost to any casual outfit, just add a denim jacket. I bought size medium for a bit of extr... See more

Rated 5 out of 5 stars

The customer service from Chris at Earth Wardrobe is second to none. Please buy with confidence because this business knows about true customer service and quality goods with reasonable prices. From m... See more

Rated 5 out of 5 stars

This is a gorgeous, well made t shirt in exactly the colour blue that I love. The fabric has a smooth feel to touch which makes it seem very expensive, which it isn't. The company were awaiting suppl... See more

Rated 5 out of 5 stars

Very nice organic cotton, soft & smooth. Excellent range of colours. Quality that is hard to find, but good value. No unnecessary packaging. Excellent communication and prompt delivery, I was very ple... See more


Company details

  1. Clothing Supplier

Written by the company

We're on a mission to provide high quality sustainable clothing essentials at a price everyone can afford.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(799)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non delivery

Ordered an item that is still listed as available on their website. Got an email quickly after saying it would be delayed. Two weeks later they are nowhere to be seen.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great products!

Great products and good value for money. Excellent service and communication. I’ll be buying again!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I have recently purchased three tee shirts from Earth Wardrobe. Good website, delivery was quick, and I am delighted with the quality, fit and colours. I have yet to wash them, but have no doubt they will stand the test of time and many washings. So good to find a genuinely ethical product today.

May 11, 2026
Unprompted review
Rated 2 out of 5 stars

no reply to query

The clothing in the website looks good, and interests me. However, i sent a message with a query about sizing. I had to use one of those web forms, which aren't good because one doesn't get a record. Basically I didn't get any response at all. Obviously that is disappointing and makes me wonder about the quality of customer service generally - I note that some people have had difficulties. I haven't placed an order yet - because I don't want to risk having to pay for a return+refund

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and superb customer service

I had a delay in my order but was notified throughout and even had a check in by the owner to make sure the delivery had gone through.
The clothes were well worth the wait. Buttery soft, breathable. Great for my skin and the environment. I will be ordering again. Many thanks to the Earth Wardrobe team.

May 4, 2026
Unprompted review
Rated 3 out of 5 stars

Shame but…

I should have trusted my gut and not spend any money on a company that is not that well known!

Ordered over a week ago and nothing. So I contacted them a few days ago via their online contact form. Of course no reply. So now I am going through PayPal to try get my money back!

Ordered from other high street stores with no issues whatsoever even returned some items and got a refund already! All within a week!

What a waste of time and energy.

I sincerely do not recommend this company! You can buy based on other good reviews but I’m with the ones who’s had or having similar experiences as I am.

***Edit: I did eventually get a response and was refunded. The only reservation I have is the lack of communication. I do like the look of some of their products so it is a shame I did not get a chance to see them.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality good price

I succumbed to the Facebook advert and bought a couple of things. Prices were good and arrived in 4 or 5 days.

I thought perhaps they were own branded products but they were from other manufacturers (who are well known).

I don't buy many new clothes these days as trying to cut down on unnecessary consumption (but do try to buy ethically) and do recommend this company and will doubtless be back at some point.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great buying experience

I had a great buying experience with them. My order was delayed but I received regular updates via email. I was very happy and impressed with the fit and quality of the items when they arrived. I’ll definitely buy from them again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

I love the quality of my t-shirt, it’s soft, cool and well made. I also thought their customer service was excellent - you get to interact with a real person rather than a chatbot which can never help.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Really lovely items

Really lovely items – I bought a number of t-shirts and I’m so pleased with them. Great fit, lovely colours, and really comfortable material. The customer service was excellent too – they took the time to check in and make sure I was happy with my purchase. I’ll definitely be returning for more.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered an item with the understanding that the delivery would be within a few days. However, due to unforeseen circumstances the delivery was delayed. I received apologetic emails explaining the situation and updating me on the new arrival date. The item arrived and I love it. Excellent quality and design.
I then received a further update checking all was in order.
I very much appreciated level of customer care. They could not have done more to reassure me that it would arrive, albeit late and that they were deeply apologetic.
I would certainly buy from Earth Wardrobe again.

April 2, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Ordered with high hopes as really I bought into the ethos of the company. My item arrived inside out and screwed up in a ball. I took photos and sent them to customer service via the website and also at the same time had an email from the company to see if I was happy with my item. I was not! I replied with same details and photos. The boss Chris said he would investigate. 22 March and still no response. I waited to write this review to give them a chance to get back to me but not a word.
1. What was going on sending out items like that.
2. Knowing there had been an issue raised and then completely ignore it.
I shan’t bother using them again!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

First order with Earth Wardrobe was…

First order with Earth Wardrobe was great, the hoodie came really quickly and was good quality. Chris checked with me a day after delivery to make sure everything was okay and that I was happy with my order. I will be ordering again in the future!

March 27, 2026
Unprompted review

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