Earth WardrobeReviews 

799
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, especially the organic cotton items, which are described as soft, comfortable, and well-made. Customers appreciate the excellent customer service, highlighting the personal and proactive communication from staff members who provide updates and ensure satisfaction. Many people are impressed with the range of colors and the good value for money, often expressing their intention to purchase again. However, some customers also noted issues with delivery times, reporting that orders could be slow to arrive, with some experiencing delays in receiving tracking information or refunds. A few other people also felt that the fit of some items was not ideal or that the packaging could be improved.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality, softness, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and high-quality... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt delivery... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long sleeved organic cotton tee shirts - all of that was pleasing to find. A range of bright colours means a boost to any casual outfit, just add a denim jacket. I bought size medium for a bit of extr... See more

Rated 5 out of 5 stars

The customer service from Chris at Earth Wardrobe is second to none. Please buy with confidence because this business knows about true customer service and quality goods with reasonable prices. From m... See more

Rated 5 out of 5 stars

This is a gorgeous, well made t shirt in exactly the colour blue that I love. The fabric has a smooth feel to touch which makes it seem very expensive, which it isn't. The company were awaiting suppl... See more

Rated 5 out of 5 stars

Very nice organic cotton, soft & smooth. Excellent range of colours. Quality that is hard to find, but good value. No unnecessary packaging. Excellent communication and prompt delivery, I was very ple... See more


Company details

  1. Clothing Supplier

Written by the company

We're on a mission to provide high quality sustainable clothing essentials at a price everyone can afford.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(799)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So pleased to have found this company…

So pleased to have found this company based in Scotland and selling beautiful organic basics. Lovely soft cotton and gorgeous vibrant hues. Just the ticket to keep rainy winter blues away.
The company is great and kept in touch with me when there was a slight delay. Great customer service.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

I can't review the clothes properly as I haven't worn or washed them yet but the quality appears good and I like the company's ethical credentials.
When there was a delay in shipping the order because they were awaiting replacement stock, Chris, Earth Wardrobe owner, took the trouble to email me to apologise and explain which I much appreciated.

January 27, 2026
Rated 5 out of 5 stars

Customer service and swapping sizes

Excellent customer service by the company contacting me to follow up with me when I received a delivery and then requested an exchange for a different size.

Swapping sizes is free with no additional delivery expense.

January 27, 2026
Rated 5 out of 5 stars

Earth Wardrobe worth the wait

I have purchased a number of bralettes  from Earth Wardrobe. Having  tried other makes  I  found none can match them for comfort.   I experienced a problem with some orders either taking a long time to arrive or not arriving at all. I understand some  items  are not always available from the manufacturer which may account for the problem . When items failed to arrived I contacted Earth Wardrobe and they replied promptly and refunded the missing items .

It would be really helpful if Earth Wardrobe could inform their customers when items are unavailable or if there will be a delay in the delivery. I am happy to wait a few weeks for a delivery or to have the option of  ordering a different colour if the colour I have ordered is unavailable. 

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Seems good quality but isn't

Edit 5th Feb: They said they would contact me in the reply below, but did not.

I was so happy with the hoodie I bought from this company that I actually bought a second one. Sadly, less than six months after wearing it, the zipper is completely gone, the thing that goes up and down has fallen off.
I contacted customer service twice and they ignored me, didn't even apologise.
So disappointing!

January 9, 2026
Unprompted review
Earth Wardrobe logo

Reply from Earth Wardrobe

Hi there, we're really sorry to hear this! We wouldn't expect this from our zipped hoodies. We're reaching out to find a solution.

Rated 5 out of 5 stars

Excellent company

Excellent company. Customer service is brilliant and the products are very good quality. The colour ranges are so good too! Thanks EW Team! I shall be back …

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

This company sells luxurious and…

This company sells luxurious and exquisite goods. The customer sales is excellent as experienced by me in the runup to Christmas this year. I wrote to Chris and received an almost instantaneous reply both informative and supportive. I will be buying from them again. Thank you.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

Postage and packaging were first-class. The quality of the garment is excellent, a very comfortable fit.

December 18, 2025
Unprompted review

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