Earthwiseseed Reviews 103

I placed this order on March 10 and still have not received the seed mix.

I ordered my Tri-color clover seeds 2 weeks ago. It’s prime clover-planting season right now and I have no seeds and no news. I emailed, no answer. Tried their chat on their website, no response. Terribly disappointed. Can’t even get a refund for the product I never got.

You won't get your product!
I ordered my seeds at the beginning of March. I have called, emailed and texted. I can not get a response from the company. I feel stupid for ordering from them.
I contacted 973 270-9975, 570 253-4704, 973 270-9975 and your answer is the first one that I received. Please give me an update as to when my order will arrive.

I bought seed on 3/3/2025, but I did not receive a conformation receipt and I have not received the seed. I have contacted Earthwise via email.

Update: I appreciate the response of the company. It seems though that they need to find a way to timely ship their orders and anticipate busy times. A few days after I posted my first review, I received the seed. I sowed and hope for the best!

Original Review: Ordered almost a week ago. Website says 24-48hr shipping. No shipment! No communication! Charged my card already even though never shipped the product. I’m trying to reach them now a few different ways. Will probably have to report to my bank and report to consumer affairs.

Update: I was hoping that this review would get the attention of the company as it appeared that they responded to these every time. I was unable to get a response through the emails that you’ve provided for contact or trying to contact you on Facebook. Firstly, I’m glad at least your exist as I’ve heard nothing from you since I placed my order. Secondly, your website clearly states 24 to 48 hours to ship under your shipping policy and it appears this is an issue every person appears to be having because every review on this website talks about it. So maybe you should adjust your policy on the website to manage customers’ expectations. Or at the very least communicate with your customers about the delay. Thirdly, I will await until I actually receive your product to fully update my review to let other customers know my full experience as I’ve yet to get it. But at least I’m glad I was able to get your attention this way.

Final Update: I wanted to post the final update and update my review as promised. I did receive the product. It did come packaged pretty well. Has a link to instructions. Just know to manage your expectations. The company does not ship and you were close to the 24-48 hour window as promised. That appears to be a consistent complaint across most reviews I’ve seen and the customer service has been less than great and somewhat rude. it took three weeks from the time I ordered to the time I got the product. Even after they have created the label and I got a shipment notification, it took another week for them to actually get the product to the shipping carrier. But I did get it and it looks fine.

I had a fantastic experience with Earthwise Seed. The team was incredibly helpful in answering my questions, and their customer service was top-notch. My order arrived pretty quickly, and the seeds were well-packaged and high quality, so beautiful. I’ll definitely be ordering again. Highly recommend!

BE AWARE IF YOU TRY TO BUY SEED FROM THIS COMPANY!! The website promised that seeds would be shipped within 24-48hours of placing an order. It has been a week and a half and I just received shipping notice for 1/2 of my order, after I emailed complaining. When I checked the tracking ID it said the 1/2 order of seeds hasn't even been given to UPS, only a label has been made. I still have not received any shipping notice for the other half of my order. I have not received any communication from Earthwise Seed, other than the automated order confirmation and 1 shipping notice. This is terrible business practices and blatant lies about shipping times. No communication from the company about shipping delays or any remedies for the inconveniences it has caused me due to the delays.

I have been waiting 2 weeks for my order. Website claims all seed orders ship in 48 hours. Contacted them two Fridays ago, which was a week after I ordered, and they said it was shipping that day. On Monday a shipping label was created so I waited. Called them again the following Friday and they said it was going to ship that day. Still hasn't shipped. Sent two emails about cancelling the order. Probably going to have to just contact my credit card company to get my money back.

So far I know that the price is right and the presentation online looks promising, but I will have to comment further after I actually plant the seeds. Their customer service was quick and accommodating.

Easy to order. Good choice of really excellent ground cover seeds. Loved seeing the dog pee resistant grass/clover choice as well as many other low ground cover selections. I am a believer that our yards are healthier with variety of ground cover selections.

I ordered Lawn grass seed mixture. It arrived safely and in a timely manner. I live in Seed sown into existing lawn. So now it’s wait and see.

Wow. Earthwise Seeds really surprised me. Their seeds are top notch, my garden's never looked better. Love the no-mow lawn idea, makes life a lot easier. Had to ask them a question once and they were pretty helpful. Definitely recommend!

The seeds were delivered on time and once it gets warm, the “planting” begins

The help I received by email to send an order to Canada was good. However, UPS cancelled the shipment. There was No Response to my follow-up emails. I had to put it into dispute.

Love the purpose of the company, but they need to upgrade notifications and abilities for customers to track orders. Poor in that regard, otherwise five stars.

SCAM!!!
I put in an order to them for $273.83 for Seed Tac plus seeds that was confirmed by email on 9/21/2024. My debit card was billed immediately. Received email 10/7 saying my order was on its way, 10/12 email saying order delivered, listing all items. I actually received seed tac (value $19.98) but no seeds. Sent them email on 10/18 saying what hadn't arrived. Thereafter I sent them a total of 3 more emails, at first requesting missing seeds, then requesting refund. I also sent a message directly to their website, left 2 messages on the phone number provided on the website and a text to the text number on the website. My last email to them was 11/21. Received a couple of emails early on saying they'd get it right out to me--but didn't. After that my messages were all ignored. As of today (12/9)--no return texts or phone calls, and no refund.

Ordered seed a month ago with an estimated delivery of 6-8 business days. Numerous voicemails, emails, and chats over the past 2 weeks and I still can't get ahold of a real person to find out what is going on with my order. I even tried calling the associated company Moss Acres and nobody will answer there either. Save your money and go someplace else.

Update: reached out via a text number that you have to search for on the website and told them I was reporting this as fraud to my credit card. Took a minimum of 2 hours to respond to each text, but after 2 days my order shipped and has arrived 5 weeks after ordered. Hopefully the seed is better than the customer service.

Update 2: Ordered additional seed to fill in some patches from the first batch and to see if the fulfillment process was improved. My order arrived within a week, the original seeds have sprouted and look great, much better experience this time than on the first go.

After numerous voicemails, emails, and one way chats I never received my order of alternative seed mix. I ordered the seed and seed pak on September 18th. In early October the seed pak finally arrived but no seed. I've given up trying to get it.

Ordered 10 days ago. My card was billed immediately. No product yet. No shipping info and tried to contact them through phone and emails. Absolutely no response. Will file a dispute with my bank and hopefully get my money back. Don't waste your time or money with this company!

They are impossible to communicate with. after waiting for my order to ship out in 3-5 business days (website states ordered will be shipped 3-5 business days after being placed)I used all avenues to get information on a ship date. After two weeks of several attempts I filed a dispute with my bank. When I did not receive any answer that was not autogenerated I asked in an email to cancel my order. They shipped my order out one week after this and then it arrived two weeks after I asked in writing to cancel my order.