Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(307)

58 reviews in the last 12 months

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Rated 2 out of 5 stars

I need some advice on how to get these…

I need some advice on how to get these in my ears.
which side is right and which is left ?

December 11, 2024
Eartune logo

Reply from Eartune

Hello Kendall,
Kindly note that right side custom tip has red logo and left one has blue logo. Please lookout for a direct email from our team for further instruction regarding the fit.

Rated 5 out of 5 stars

I've used several brands of earplugs…

I've used several brands of earplugs designed to reduce the volume of concerts. They worked, but they frequently became unsealed, allowing in too much volume. My Eartunes are easy to pop in, and they maintain their seal until I remove them. I got the ones with maximum sound reduction, and it's easy to loosen them a bit to let more music in for quieter performances.

December 10, 2024
Eartune logo

Reply from Eartune

We're so glad to hear Bob! Thanks for sharing your experience with us.

Warm regards,
Jane from Customer Services

Rated 5 out of 5 stars

Great service

Great service, fast response, clear instructions and high quality product. I’ll use their services again when the time arises in the future.

December 11, 2024
Eartune logo

Reply from Eartune

Thank you so much Yan! You've made our day!

Warm regards,
Jane from Customer Services

Rated 4 out of 5 stars

Nice. But not long lasting

These tips for AirPods Pro 2 make a seal and create a comfortable fit. The pods stay in the ear well with these tips and don't fall out...right away.

These tips seem to have about a 1-1/2 to 2 weeks life and then no longer hold. If you're ok buying a 3 pack once a month or so, these will work great for you.

December 3, 2024
Eartune logo

Reply from Eartune

Hi Jeff,
Thank you for taking time to give us feedback! The life-expectancy of the foam tips can depend on the use scenario. For example, if the tips are used during workout sessions often where it they’re exposed to high moisture, then the tips will need to be replaced more frequently. Cleaning them periodically with damp cloth to rid of any wax/debris build-up and allowing them to fully dry before putting back into the case will maximize the life expectancy also. Please look out for an email from our team for further assistance.

Rated 5 out of 5 stars

Great quality

Great quality, the fit is perfect and good communication. Absolutely worth it!

December 2, 2024
Eartune logo

Reply from Eartune

Thank you Matt for your kind review, we are thrilled to hear that!

Rated 5 out of 5 stars

Awesome customer service

The ear pods were great, they fit perfectly and the sound was great. I’m totally satisfied with my purchase and definitely would recommend earthtune.

December 2, 2024
Eartune logo

Reply from Eartune

Thank you Adam for your kind review, we are happy to hear that you are satisfied with our product!

Rated 5 out of 5 stars

For the first time in 3 years

For the first time in 3 years, I can now hear a defined bottom on the bass player. The mids are what I need for my pedal steel guitar, and they are loud and clear. Perfect fit. I am elated..!!

October 31, 2024
Eartune logo

Reply from Eartune

Hi Benjamin, Thank you so much for taking time to give us feedback! We are pleased to hear that.

Rated 2 out of 5 stars

My left side is giving me a feed back…

My left side is giving me a feed back sound and is not what i was expecting.

Maybe it was my fault and my impressions were not good.

November 1, 2024
Eartune logo

Reply from Eartune

Hi Erwin, sorry to hear about your experience! Please look out for an email from our customer support team to further assist you.

Rated 5 out of 5 stars

Finally

Finally! A ear tip for my giant ears. I’d take it even a size bigger but I finally have a seal!

October 17, 2024
Eartune logo

Reply from Eartune

We're glad to hear Bruce!

Thanks for sharing your experience with us,
Jane from Customer Service

Rated 5 out of 5 stars

Using air pods as otc hearing aids

Had ear impressions made for the air pod pro second gen and I use them as otc hearing aids all day. After about two weeks of using them I noticed my right pod would shut off either looking down or sideways. Contacted Customer Service with my issue and they made me a new pair at no charge for a little tighter fit. Been using the new impressions for over two weeks and haven’t had any problems and feel great.

September 18, 2024
Eartune logo

Reply from Eartune

We're happy to hear Adam!

Thank you for sharing your experience.

Best regards,
Jane from customer service

Rated 4 out of 5 stars

The ear tips for giant ears are good

The ear tips for giant ears are good. The only suggestion I would give is to go larger in width, diameter, rater then length. The width is the same or even smaller then the large Apple ear tips, so in that area there is not change. But for the rest the quality is precessional and inexpensive especially if we think that a case is added complementary. Thank you

August 30, 2024
Eartune logo

Reply from Eartune

Hello Daniele,
Thank you for your feedback, we appreciate it!

Rated 5 out of 5 stars

Easy communication and prompt responses…

Easy communication and prompt responses to questions and concerns. Thanks! Will be repeat customer.

September 4, 2024
Eartune logo

Reply from Eartune

Thank you John,

For any other questions, please reach out to us any time.

Best regards,
Jane from Customer Services.

Rated 5 out of 5 stars

Excellent product

Excellent product, it’s taken some time to get used to putting them in right but man are they secure. I have to concentrate when I take them out. Noise canceling is much improved and I don’t get ear fatigue. I will likely get more products from eartune in the future.

September 4, 2024
Eartune logo

Reply from Eartune

Hi Jerome,

We're very happy to hear! Thanks for sharing your experience.

Kind regards,
Jane from Customer Services

Rated 1 out of 5 stars

Not good at all.

I’ve used two other brands of foam pads for my AirPods Pro in the small size and these are the smallest. The foam is NOT very tacky like the others and as such, they fall out easily. Also, they do not fit well attaching to the AirPods and have already come off and stuck in my ear once.

August 29, 2024
Eartune logo

Reply from Eartune

Hi Eric,

Thank you for your feedback. If you haven't already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you still have hard time getting proper fit, you might need a larger size. Please reach out to our team at info@eartune.com so that we can further assist you.

Best Regards,
Customer Service

Rated 5 out of 5 stars

Perfect fit

Perfect fit, very simple process. Will definitely purchase again!

August 7, 2024
Eartune logo

Reply from Eartune

Thank you Mike! We are glad to hear.

Rated 5 out of 5 stars

Eartune Dream

I ordered the Eartune Dream Custom-fit Sleep Ear Plugs and am very pleased with the quality of the product. All of my interactions with the support team were great. Highly recommend!

July 25, 2024
Eartune logo

Reply from Eartune

Your feedback is greatly appreciated, thank you so much!

Rated 5 out of 5 stars

Fit is great

Fit is great. They arrived sooner than originally promised. They kept me up on where things were in the process. Recommended

July 16, 2024
Eartune logo

Reply from Eartune

Thank you so much for your kind review!

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