Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(307)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fit

Great fit. High quality. Snug. Awesome to surf in.

July 9, 2024
Eartune logo

Reply from Eartune

Thank you so much for your feed back!

Rated 4 out of 5 stars

I am happy with the quality and fit of…

I am happy with the quality and fit of the ear pcs. My only gripe was the ACAD file for my IEMs was corrupted and I had to send in my hardware to be scanned.

July 2, 2024
Eartune logo

Reply from Eartune

Hello,

Thank you for sharing your experience! We really appreciate your cooperation. We will work on improving our services so that this inconvenience would not be repeated.

Best Regards,
Customer Service

Rated 5 out of 5 stars

Great sound and fit improvement

A fantastic upgrade for my Bose QC Earbuds. Great noise isolation, better low-end frequency response and they don't fall out anymore!

May 30, 2024
Eartune logo

Reply from Eartune

Hi John,
Thank you for the review and we are glad that you are enjoying your custom tips.

Best,
Josh
Customer service

Rated 5 out of 5 stars

Outstanding

Great job. Great product.
Keep up the good work!
Eartune has their ear to the pavement to give the customers what they want.

May 20, 2024
Eartune logo

Reply from Eartune

Hi Brad,
Thank you very much for sharing your review!

Best,
John

Rated 2 out of 5 stars

None of them fit, and are uncomfortable

I bought the pack with the 3 sizes. The small is way too small, the medium is still too lose, and when I move up to the large the plastic nub under the ear tip digs into my ear.
The memory foam doesn’t seem to give me any better fit than the original apple ear tip.

May 20, 2024
Eartune logo

Reply from Eartune

Hi David,
We're sorry to hear about your experience. Please reach out to us at info@eartune.com so we can help you find the correct size.

Best,
John

Rated 5 out of 5 stars

Great product

Great product, works as it should no issues what so ever. Quick shipping. Will buy again.

May 15, 2024
Eartune logo

Reply from Eartune

Hi Will,
Thank you for the review.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

sony ier Z1r

Thank you very well and precisely made.

May 14, 2024
Eartune logo

Reply from Eartune

Hi Leo,
Thank you for the review.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

Eartune ADV Foam earpieces

I have been using the Eartune ADV earpieces for over a year, and have been impressed with the quality. I use them on AirPod Pro headphones, and they're comfortable and useful as I've had issues with headphones falling out in the past.

May 8, 2024
Eartune logo

Reply from Eartune

Hi Andrew,
We are glad that you are enjoying our foam tips.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

Indispensable

Always great. Been buying these for years. Long lasting and stylish.

May 9, 2024
Eartune logo

Reply from Eartune

Hi David,
Thank you for the review, we are glad that you are enjoying our products.

Best,
Josh
Customer Service

Rated 1 out of 5 stars

Never got my package

March 15, 2024
Eartune logo

Reply from Eartune

Hi Jose,
We're sorry to hear that. Unfortunately, this was not delivered by USPS. We will send this to you right away so you can enjoy your experience with our product.

Thanks,
John

Rated 5 out of 5 stars

Good product

Good product. Quick, efficient service

March 15, 2024
Eartune logo

Reply from Eartune

Hey Nina,
Thank you very much for sharing your expereince!

Best regards,
John

Rated 4 out of 5 stars

Overall

Overall, I am very glad that I got these. I'm still getting use to using them but have found installing to be pretty easy. I do find that they are a little more sensitive to knowing they are inserted which tells the airpod to turn on. Sometimes I have had to push the ear form in a little harder.

March 12, 2024
Eartune logo

Reply from Eartune

Hi Jim,
Thank you for sharing your experience. Please reach out to us at info@eartune.com, where we can potentially help you resolve this issue!

Best regards.
John

Rated 5 out of 5 stars

Workout resilient

Fit was good…. Earbuds really stayed put during a tough workout - both during heavy weights and zone 5 HIIT training…

March 14, 2024
Eartune logo

Reply from Eartune

Hi Ronald,
We appreciate the positive feedback. Please let us know if we can be of any help!

Best regards,
John

Rated 5 out of 5 stars

I cannot live without these earplugs…

I cannot live without these earplugs for sleeping! I have severe sleep disturbances and with a noisy neighborhood and a snoring spouse, I can finally get the rest I need. SO comfortable!

March 11, 2024
Eartune logo

Reply from Eartune

Hello,
We're very happy to know our product has helped you get that well deserved comfortable sleep.

Best regards,
John

Rated 4 out of 5 stars

Amazing

They are great! Must have for AirPod pros

March 4, 2024
Eartune logo

Reply from Eartune

Hi Salvatore!
We're happy to hear you enjoy your order.

Best regards,
John

Rated 2 out of 5 stars

Price is "custom", execution is not

Price is definitely "custom" (one pays a premium for something that's customized to oneself), but the execution is absolutely not.

The ear plugs are really small, and while they fit reasonably well, they do not insulate sound like their larger cousins from ADV sound do (ADV sound is the side of the company that does custom IEM tips, and those both fit in well, and insulate sound much much better).

Now I do need custom tips to help me sleep, but these are simply not the solution. They are simply way too small and shallow to work well.
In fact, Mack's ear plugs work a lot better (though they are disposable ....)

I feel cheated.

February 23, 2024
Eartune logo

Reply from Eartune

Hi Vlad,

We are sorry to hear about your experience! For Eartune Dream sleep earplugs, we try to balance sound isolation level as well as the comfort factor when designing them for our customers.

While many of our customers are very happy with our design, we understand that you are in need of higher sound isolation. We will make sure to address this for you with a new design approach, kindly lookout for an email coming from our team.

Best regards,
John

Rated 4 out of 5 stars

Pricey perfection! 4.5 Stars.

Everything was excellent! Fitment, quality, and customer service. These personalized tips are exactly what I expected. My only two complaints are that the process/ product cost me around $300 ($50 per ear impression and $199 for the product) and the quality of the noise cancellation feature in my AirPods Pro 2nd generation is slightly worse than the stock tips.

January 25, 2024
Eartune logo

Reply from Eartune

Hi Alex,
Thank you for such a nice review. Reach out to us at info@eartune.com if you need any help with the product.

Best,
John

Rated 5 out of 5 stars

I got the order sooner than I expected

I got the order sooner than I expected. The custom fit was very comfortable. I have ears that itch a lot and these didn't cause any problems with that. I didn't hear any lose of quality for my 64 Audio U6t's. Very pleased with my purchase

January 25, 2024
Eartune logo

Reply from Eartune

We are glad that you are enjoying your custom ear tips!

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