Easipay Reviews 

1,064
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for guiding them through the setup process of their new card machines, making everything completely smooth and stress-free. Many people deeply appreciate the prompt customer support, patient communication, and expert technical guidance provided by the team members during onboarding. However, some customers also noted frustrating difficulties regarding the sales process, poor communication, and unexpected charges appearing on their merchant accounts. A few reviewers additionally mentioned unhelpful follow-up service, unreturned callbacks, and pressure to purchase extra services that they did not actually need.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, hassle-free onboarding process with no... See more

Service

Customers had positive experiences with service, noting outstanding and reliable support from the team from... See more

Payment

Reviewers express mixed feelings regarding payment services, with some customers praising the reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New customer & new business owner so I’ve been nervous about who to choose for taking card payments. Barry & Calum have been super helpful throughout the purchase & set up process, answered all my que... See more

Company replied

Rated 5 out of 5 stars

From start to finish getting the payment terminal has been a very smooth journey. The team have been extremely helpful, friendly and very knowledgeable explained everything, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a c... See more

Company replied

Rated 5 out of 5 stars

Teigan was absolutely fantastic from start to finish. She was professional, friendly, and made the whole process smooth and stress-free. She took the time to explain everything clearly, responded quic... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

About Easipay Easipay is a Lancashire-based company dedicated to making business life easier. We’re your one-stop shop for essential services that save you time and money. From card payment solutions with the latest POS systems and premium smart terminals to online payment options, we’ve got your transactions covered. But we don’t stop at payments. Easipay connects you to the UK’s biggest suppliers for energy, water, broadband, business funding, and waste management - all at preferential rates. With personal, dedicated account management, we take care of the details so you can focus on running and growing your business. Our mission is simple: streamline your operations, reduce costs, and support you every step of the way. Trusted by businesses across the UK, Easipay combines local expertise with national reach to deliver solutions that work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,064)

653 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

September 15, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

thank you for the 5 stars. The feedback is appreciated and the agent is thankful for the review.

-Louise

Rated 5 out of 5 stars

Dillon is amazing

Dillon is amazing, he has been so very helpful and bent over backwards to resolve all of our problems.

September 15, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Wendy

Thank you for leaving a review! Dillon is thankful for his review and is glad to of been able to help.

-Louise

Rated 5 out of 5 stars

Quick delivery of the terminal Fast…

Quick delivery of the terminal Fast easy set up ready to take payments for my business as soon as I received my delivery

September 15, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Heather

Thank you for the great 5 star review ! We're pleased to here the quick delivery and set up of the terminal getting your business up and running quick. The agent is thankful for the review.

-Louise

Rated 5 out of 5 stars

enjoyed the conversation

enjoyed the conversation, knowledgeable and helpful

September 15, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Paul

Thank you for the review. The feedback is appreciated and the agent is thankful for their review.

-Louise

Rated 5 out of 5 stars

Absolute top lad James

Absolute top lad James, PCI compliance seemed like an absolute nightmare but literally one quick phone call and he sorted it for me at the drop of a hat!!….
Top lad, Top service, absolute class!!…..

Cheers Fella…..

September 11, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Samuel

Thank you for the 5 stars !We're glad James was able to help with your PCI and get it completed quick and easily. James is thankful for his review.

-Louise

Rated 5 out of 5 stars

Tegan was so cool and polite despite…

Tegan was so cool and polite despite the frustration of not being able to charge the battery and endless attempts to connect

September 11, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Peter

Thank you for the review ! We're glad Teigan manage to get everything resolved and get the terminals set up. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Callum was very efficient

Callum was very efficient, friendly and knowledgeable. He talked me through the process from start to finish and answered any questions I had.

September 10, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Sue

Thank you for leaving a great 5 star review ! We appreciate the feedback and are glad Callum was able to talk you through the set up and answer any questions asked. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

declan made the process easy and simple…

declan made the process easy and simple helped to get my till set up and was on hand for any issues to be quickly resolved

September 10, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 stars ! We're glad Declan was able to assist and help get you all set up. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Thanks.
Easy instruction to folloe

September 9, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Jeff

Thank you for your review ! we're glad everything was fast and efficient. The agent is also thankful for their review.

-Louise

Rated 5 out of 5 stars

Worldpay is brilliant

Worldpay is brilliant. Fantastic customer service, easy to set up machine and there so polite and helpful

September 8, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Rebecca

Thank you for the great 5 star review ! We're glad that everything was set up quick and easy and our agents are thankful for their review.

-Louise

Rated 5 out of 5 stars

Fantastic Staff

Really great experience over the phone with staff member Chloe - amazing customer service, really informative and just all round super helpful. Thank you 10/10.

September 8, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Ollie

thank you for the review ! The feedback for Chloe is greatly appreciated and we are glad she was able to help getting the best deals. Chloe is thankful for her review.

-Louise

Rated 5 out of 5 stars

Excellent Service

Declan was brilliant, got me up and running in no time. Very helpful and knowledgeable.

September 7, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Christopher

Thank you for the 5 stars ! We're glad Declan was able to assist and got you up and running quickly. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Callum was very patient and clear with…

Callum was very patient and clear with instructions which made the set up process easy

September 4, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 star review ! Callum is very thankful for his review and were glad the set up process was easy.

-Louise

Rated 5 out of 5 stars

I’m not the most tech savvy and also…

I’m not the most tech savvy and also not the quickest- but that’s more of an age related lifestyle choice! Callum was very patient and explained everything in layman’s terms. Give Callum a pay rise!!!!

September 4, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Lynda

Thank you for the great review ! The feedback is appreciated and we are pleased Callum was able to assist and get you set up and explained everything for you to understand.

-Louise

Rated 5 out of 5 stars

Teigan was great in assisting me in…

Teigan was great in assisting me in setting up my card machine. Polite and informative and an asset to the company.

September 4, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Connor

Thank you for the review ! We're glad Teigan was able to help and provided all the information you needed. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Teigan was helpful

Teigan was helpful
Patiently took me through the process of setting up the cash machine.
Thank you

September 3, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Martha

Thank you for the review ! The feedback is greatly appreciated and we are glad that Teigan was able to help through the setting up process.

-Louise

Rated 5 out of 5 stars

Declan was clear and concise

Declan was clear and concise, also he was friendly and informative. Thank you for helping me get on board with Worldpay/Easipay!

September 3, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for leaving a great 5 star review ! We're glad that Declan was able to help with the set up making it very clear. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Great experience

Great experience, Jamie made the whole set up of my card reader very easy.

September 3, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Aaliyah

Thank you for the review ! we're glad Jamie was able to help with the set up and make it easy. Jamie is thankful for his review

-Louise

Rated 5 out of 5 stars

Very helpful great service

September 2, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Paul

Thank you for the review ! the feedback is appreciated and the agents are thankful for their review.

-Louise

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