Easipay Reviews 

1,064
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for guiding them through the setup process of their new card machines, making everything completely smooth and stress-free. Many people deeply appreciate the prompt customer support, patient communication, and expert technical guidance provided by the team members during onboarding. However, some customers also noted frustrating difficulties regarding the sales process, poor communication, and unexpected charges appearing on their merchant accounts. A few reviewers additionally mentioned unhelpful follow-up service, unreturned callbacks, and pressure to purchase extra services that they did not actually need.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, hassle-free onboarding process with no... See more

Service

Customers had positive experiences with service, noting outstanding and reliable support from the team from... See more

Payment

Reviewers express mixed feelings regarding payment services, with some customers praising the reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New customer & new business owner so I’ve been nervous about who to choose for taking card payments. Barry & Calum have been super helpful throughout the purchase & set up process, answered all my que... See more

Company replied

Rated 5 out of 5 stars

From start to finish getting the payment terminal has been a very smooth journey. The team have been extremely helpful, friendly and very knowledgeable explained everything, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a c... See more

Company replied

Rated 5 out of 5 stars

Teigan was absolutely fantastic from start to finish. She was professional, friendly, and made the whole process smooth and stress-free. She took the time to explain everything clearly, responded quic... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

About Easipay Easipay is a Lancashire-based company dedicated to making business life easier. We’re your one-stop shop for essential services that save you time and money. From card payment solutions with the latest POS systems and premium smart terminals to online payment options, we’ve got your transactions covered. But we don’t stop at payments. Easipay connects you to the UK’s biggest suppliers for energy, water, broadband, business funding, and waste management - all at preferential rates. With personal, dedicated account management, we take care of the details so you can focus on running and growing your business. Our mission is simple: streamline your operations, reduce costs, and support you every step of the way. Trusted by businesses across the UK, Easipay combines local expertise with national reach to deliver solutions that work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,064)

657 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service and completely fulfilled, my requirements, straightaway.
Teigan, was amazing and made the process, setting up the device, so easy.

I cannot, thank her enough. Many thanks and keep up the good work.

September 2, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Sam

Thank you for the 5 star review ! We're glad Teigan made the setting up process easy and that our agents service has been great. Teigan is thankful for her review

-Louise

Rated 5 out of 5 stars

Great customer service

Jamie tried several times to have an important conversation with me but I was very busy. Eventually I managed to offer him a time via WhatsApp and he was there right on time. We had some setting up problems with my new equipment and he knew exactly who I needed to speak to to get the problem fixed. Once done I contacted him on WhatsApp and he called me back and took me through the final setting up process. I had lots of questions about how I can use my new equipment and he was able to tell me how I could integrate it into my established work plan. I was very happy. He made sure I had contact numbers and access to instruction videos and left me assured that I would be able to get any further help and advice from him and the Team. Thank you Jamie.

September 1, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Janet

Thank you for the amazing 5 star review ! The feedback regarding your experience is greatly appreciated. We're glad Jamie was able to assist and work around your availability to set up and get your terminal problems fixed.Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Very quick and efficient process

Very quick and efficient process. Made very easy and simple. Great service!

August 28, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Harry

Thank you for the 5 star review !Were glad the process from start to end was quick and efficient. The agent is thankful for their review.

-Louise

Rated 5 out of 5 stars

Amazing friendly customer service…

Amazing friendly customer service easily explained the set up

August 28, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Amber

Thank you for leaving 5 stars ! Were glad the terminal was easy to set up and our agent was able to help.

-Louise

Rated 5 out of 5 stars

Great customer service.

Great customer service.

August 28, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Aleksandras

Thank you for the great review ! The feedback is greatly appreciated and our agents are thankful for the review.

-Louise

Rated 5 out of 5 stars

Great service from Teigan

Great service from Teigan, had an issue with Worldpay charges and she was very helpful

August 27, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Joshua

Thank you for the 5 stars ! Were glad Teigan was able to assist with the set up and help with the issues you had. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Very happy with Servive

Very happy with Servive. The staff and easy to talk to and more than happy to assist in getting you set up. I would definitely recommend

August 27, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Richard

Thank you for leaving a great 5 star review ! The review is greatly appreciated and we are glad our agents were able to assist.

-Louise

Rated 5 out of 5 stars

Declan is easy to talk to and a lovely…

Declan is easy to talk to and a lovely fella

August 27, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello James

thank you for the review ! The feedback is greatly appreciated and we are glad Declan was able to assist. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Thank you to Callum for all his help in…

Thank you to Callum for all his help in setting up my device for payments and for answering all my questions. Was a very smooth process and i would definitely recommend. Thank you once again

August 27, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Saher

Thank you for the 5 star review ! We're glad Callum was able to assist with the setting up of the terminal and answering any questions asked. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

Jamie was great in assisting me setting…

Jamie was great in assisting me setting up my new terminal and made the process quick and easy. Thanks for your help.

August 24, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Megan

Thank you for the great 5 star review ! We're glad Jamie was able to assist with the set up and that it was done quick and easy. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

James and Blake were very helpful

James and Blake were very helpful, the process couldn’t have been easier

August 20, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello John

Thank you for the 5 star review ! Were glad that both James and Blake were able to help with the process from start to end. They are both thankful for the review.

-Louise

Rated 5 out of 5 stars

Absolutely excellent service from…

Absolutely excellent service from Declan, very helpful and very informative. His customer service was outstanding.

August 20, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for leaving us a great 5 star review ! Declan is thankful for his review and we are glad he was able to assist and answer any questions asked.

-Louise

Rated 5 out of 5 stars

Signed up with Henry easy and quick…

Signed up with Henry easy and quick from start to finish . James helped me get set up easily . Polite and patient .

August 20, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Antony

Thank you for the review ! Were glad that both Henry and James were able to assist with the full process and that the set up was quick and easy. They are both thankful for the review.

-Louise

Rated 5 out of 5 stars

Callum was very helpful

Callum was very helpful. Seamless process!

August 20, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Dean

Thank you for the 5 star review ! We glad the process was quick and easy and that Callum was able to assist. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

5 Star Service

Great speaking to Jamie, he was very helpful, patient and really kind. Helped me set up my terminal and talked me through the whole set up. Great guy and thank you very much for all your help!! 5 stars!!

August 19, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Nasir

Thank you for your great 5 star review ! We're glad Jamie was able to assist with the set up and was helpful throughout. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Declan was very informative and…

Declan was very informative and friendly. He made setting up my new terminal very easy.

August 18, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Sarah

thank you for leaving a great 5 star review ! The feedback is greatly appreciated and we are glad that Declan was able to help making the set up process easy. Declan is thankful for his review.

-Louise

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