Easipay Reviews 

1,064
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for guiding them through the setup process of their new card machines, making everything completely smooth and stress-free. Many people deeply appreciate the prompt customer support, patient communication, and expert technical guidance provided by the team members during onboarding. However, some customers also noted frustrating difficulties regarding the sales process, poor communication, and unexpected charges appearing on their merchant accounts. A few reviewers additionally mentioned unhelpful follow-up service, unreturned callbacks, and pressure to purchase extra services that they did not actually need.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, hassle-free onboarding process with no... See more

Service

Customers had positive experiences with service, noting outstanding and reliable support from the team from... See more

Payment

Reviewers express mixed feelings regarding payment services, with some customers praising the reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New customer & new business owner so I’ve been nervous about who to choose for taking card payments. Barry & Calum have been super helpful throughout the purchase & set up process, answered all my que... See more

Company replied

Rated 5 out of 5 stars

From start to finish getting the payment terminal has been a very smooth journey. The team have been extremely helpful, friendly and very knowledgeable explained everything, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a c... See more

Company replied

Rated 5 out of 5 stars

Teigan was absolutely fantastic from start to finish. She was professional, friendly, and made the whole process smooth and stress-free. She took the time to explain everything clearly, responded quic... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

About Easipay Easipay is a Lancashire-based company dedicated to making business life easier. We’re your one-stop shop for essential services that save you time and money. From card payment solutions with the latest POS systems and premium smart terminals to online payment options, we’ve got your transactions covered. But we don’t stop at payments. Easipay connects you to the UK’s biggest suppliers for energy, water, broadband, business funding, and waste management - all at preferential rates. With personal, dedicated account management, we take care of the details so you can focus on running and growing your business. Our mission is simple: streamline your operations, reduce costs, and support you every step of the way. Trusted by businesses across the UK, Easipay combines local expertise with national reach to deliver solutions that work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,064)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New to all this

New to all this, got all set up devices came quickly and staff has been amazing communication wise to assist in terminal set up

August 4, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 star review ! We're glad everything was quick and easy and that our agent was able to assist.

-Louise

Rated 5 out of 5 stars

Jamie was brilliant help setting up the…

Jamie was brilliant help setting up the machine. Thank you :)

August 4, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Ben

Tank you for the 5 stars ! We're glad Jamie was able to assist with the setting up of the terminal. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Very straightforward

Very straightforward, extremely helpful and approachable

July 31, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Debbie

Thank you for your 5 star ! The feedback is greatly appreciated and were glad the agent was able to assist.

-Louise

Rated 5 out of 5 stars

Great customer service

I’ve been quite difficult to get a hold of between jobs but Jamie and Jake have done a good job of explaining everything to me and helping me set up my devices.

The devices are also cheaper to rent than to buy a budget one!

July 31, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Marshall

Thank you for the great 5 star review ! the feedback is appreciated and we're glad that both Jamie and Jake were able to assist with the process start to finish. they're both thankful for the review.

-Louise

Rated 5 out of 5 stars

Very clear and helpful explained…

Very clear and helpful explained everything clearly.

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 star review ! We're glad our agent was able to help with the set up and make everything very clear.

-Louise

Rated 5 out of 5 stars

Tegan was super helpful

Tegan was super helpful

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 star review ! We're glad Teigan was able to assist with the set up. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Setting Up Card Machines

Jamie and Geoff made the process of setting up our card machines easy. Despite a lost parcel and a couple of days lost, we’re ready to go. Competitive rates and nice people.

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Bonnie

Thank you for the great 5 star review ! We're glad both Jamie and Geoff were able to help with the whole process from beginning to end. Jamie and Geoff are both thankful for their review.

-Louise

Rated 5 out of 5 stars

User friendly

Terminals delivered promptly. Followed detailed instructions provided which was followed up by a call from Jamie who ensured I had a full understanding of machines and capabilities. Overall very smooth and easy set up.

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Rachael

Thank you for taking the time to leave a great 5 star review ! We're glad the whole process was quick and prompt and that Jamie was able to assist. Jamie is thankful for his review.

-Louise

Rated 4 out of 5 stars

Very easy to deal with

Very easy to deal with. Good service

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Leo

Thank you for the review ! The feedback is greatly appreciated and the agent is thankful for their review.

-Louise

Rated 5 out of 5 stars

Jamie

Jamie - spot on. Really good service

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello James

Thank you for the 5 star ! We're glad Jamie was able to assist and give good service. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Very friendly and explained the system…

Very friendly and explained the system so I could understand it

July 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Adrian

Thank you for taking the time to leave a great 5 star review ! We're glad the agents were able to help and explain the system well.

-Louise

Rated 5 out of 5 stars

Good customer service by Teagan

July 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Nikki

thank you for the review ! We're glad teigan was able to help with the set up process. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Tiegan was patient

Tiegan was patient, helpful and personable and walked me through the process easily

July 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Andrew

Thank you for the great 5 star review ! The feedback is greatly appreciated and we're glad Teigan was able to assist. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Callum at Easypay is the top man helped…

Callum at Easypay is the top man helped me through set up got it all sorted best deal possible

July 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Jordan

Thank you for the 5 star review ! We're glad Callum was able to assist with the set up. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

Above & Beyond

I’m not even a customer yet but Dillon at The Redwood as gone above and beyond to help me. His customer service is second to none and I’m looking forward to being a customer

July 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Alan

Thank you for your great 5 star review ! The feedback is greatly appreciated and were glad Dillon was able to help.

-Louise

Rated 5 out of 5 stars

Great service

Great service! Very easy to set up and James was very helpful.

July 27, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Billie

Thank you for the review ! We're glad James was able to assist with the set up making it easy and hassle free. James is thankful for his review.

-Louise

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