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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Huge range of products with good stock…

Huge range of products with good stock levels, great if you require anything that is a non standard size.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!

We're glad our range and stock levels are meeting your needs, especially for non-standard sizes.

The Eastbrook Team

Rated 5 out of 5 stars

Consistently Excellent Service and Quality

I’ve been dealing with Eastbrook for a while now and honestly, they’ve been a pleasure to work with. The products are always great quality, with a lovely range to suit different styles and budgets – really easy to recommend to customers.

May 6, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the kind words!

It's fantastic to hear you've had such a positive experience with both our service and products.

The Eastbrook Team

Rated 5 out of 5 stars

Excellent service

Excellent service, competitive pricing and quality products

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the kind feedback!

The Eastbrook Team

Rated 5 out of 5 stars

Excellent experience all round.

Eastbrook have a fantastic range of products that i use on a regular basis with high stock levels too so deliveries are always prompt.
They have a vast selection of radiators which is my go to on every job i quote.
Their own range of baths are beautiful and plenty of sizes, also they are top quality and far exceed others on the market both in availability, sizing and price.
The Rep is fantastic , She always goes above and beyond to make the smoothest experience and also helps with any issues as best she can.
The portal is a excellent tool to use and is always a smooth transition.
Definitely recommend, Fantastic all round.
Thank you
Debby

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the wonderful review, Debby!

We're so pleased to hear you value our product range, service, and support — especially from your rep and the portal experience.

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook and a company you can depend…

Eastbrook and a company you can depend on and my local Area manager Patrick is Brilliant!

May 20, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!

We're glad to hear Patrick has been brilliant — we'll be sure to pass that on.

The Eastbrook Team

Rated 5 out of 5 stars

excellent company

excellent company, easy to use website, the company and Julia the sales rep always go the extra mile to help you out, and very reliable on deliveries, always got good stock levels, and the technical side are always very helpful, would recommend,

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely review!

We're so glad to hear you've had such a positive experience with our team, especially Julia and the tech support.

The Eastbrook Team

Rated 5 out of 5 stars

Great products and Advice

Great Service and helpful with product specifications. Absolutely love the products and accessories especially the Asti range I've put in my bathroom.

May 7, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!

We're thrilled you love the Asti range and found our service and advice helpful.

The Eastbrook Team

Rated 3 out of 5 stars

Boyles Hardware Feed back

Great product choice in Eastbrook catalogue
Damien our Sales Rep is very helpful & excellent product knowledge .
Only issue we find is the catalogue page layout is very compact over crowded and hard to follow at times.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your feedback,

We're really pleased to hear Damien has been helpful and that you're happy with the product range.

We appreciate your comments on the catalogue layout - The office staff are more than happy to guide you through product choice and Damian is available for chat about how best to navigate the brochure to find what you require.

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook have always been a great…

Eastbrook have always been a great company to deal with, have dealt with for many years and always a top quality service. Our person contact Patrick is also a class rep! Long may the working relationship continue! Adam @ Inter-Line

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic feedback, Adam!

It's great to hear you've had such a positive experience over the years — we'll be sure to pass your kind words on to Patrick.

The Eastbrook Team

Rated 5 out of 5 stars

Highly recommend

I have been using Eastbrook bathrooms for nearly 10 years and never had any problems. Staff are always friendly, helpful and knowledgeable and the products are always high quality
Delivery always fast and efficient
Highly recommend

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your continued support over the years!

We're so pleased to hear you've had consistently great service and quality from our team.

The Eastbrook Team

Rated 5 out of 5 stars

Great range and value

Eastbrook have an extensive range of towel warmers in multiple styles, colours and sizes at very competitive prices. My go to place to source something that little bit different for my customers.
Henry Tubs & Tiles

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great review, Henry!

We're glad to be your go-to for unique towel warmers at great value.

The Eastbrook Team

Rated 5 out of 5 stars

Always reliable and an outstanding company

An absolutely brilliant company to work with, I have worked with Eastbrook for 7 years and they never fail to impress. Quick and helpful service. Exceptional customer service from the office. My area Rep Trevor is a credit to Eastbrook, always checking in with my business and makes sure all my orders / deliveries are on time and any issues if they are to come up are are resolved quickly

Aquarius Bathrooms

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the amazing feedback!

We're delighted to hear about your great experience over the past 7 years — Trevor and the team will really appreciate your kind words.

The Eastbrook Team

Rated 2 out of 5 stars

when we place an order we are supposed…

when we place an order we are supposed to get a pro forma. This is taking to long and i usually have to chase it. Once payment is made we send copy of the payment to the accounts department. We get no notification to say delivery has been dispatched or when i should expect to receive it. the last few orders I have had to chase because they were never dispatched. One of the orders arrived three weeks after payment was made and took several phone calls every day for nearly two weeks

April 15, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Hello Darren

Thank you for your feedback,

We send out a proforma confirmation out to you after every order is placed, if you are not receiving these then please email or call our accounts team, Accounts@eastbrookco.com or 01452317825 and they will be able to tell you what email address it is currently going to and you can change it if required.

As soon as payment has been received and allocated to your account the order gets released to go out on the next available dispatch.

If problems with shipment delays are continuing the please contact the sales office and they will be able to look into these issues further for you.

The Eastbrook Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Quick delivery and expert advice

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!

The Eastbrook Team

Rated 5 out of 5 stars

Always great service

Always great service. Good to be able to collect ourselves.

April 24, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great review, Grant!

The Eastbrook Team

Rated 5 out of 5 stars

This is a fast efficient service

This is a fast efficient service. Problems are resolved without any issue, not that there are many!
Having a user friendly representative covering our area gives us confidence in dealing the company otherwise we would be dealing with a faceless organisation.
Good extensive product range
We have been trading with Eastbrooks for years now and is one of our 'go to' companies'

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the thoughtful review!

We're so pleased to be one of your go-to companies and that our representative helps make the experience feel personal and reliable.

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook have always been an excellent…

Eastbrook have always been an excellent supplier to deal with, offering fast delivery and a great product range. Customer service is responsive and helpful, and their website is easy to use.
I would highly recommend anyone to use them as a supplier.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thanks for the great review!
We’re glad you find our delivery, range, service, and website easy to use. Your recommendation means a lot to us.

The Eastbrook Team

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