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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
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2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, very extensive range. Great range of off standard sizes.

May 20, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic feedback!
We’re so glad you’re happy with our range and service.

The Eastbrook Team

Rated 5 out of 5 stars

The customer service is brilliant and…

The customer service is brilliant and the rep Adan which for my company is a 100 percent dedicated on updating me with the latest products and is a valued added staff member to the Eastbrooks brand and team.

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your wonderful review!
We’re so glad you’re happy with our customer service, and we’ll be sure to pass your kind words on to Adan.

The Eastbrook Team

Rated 5 out of 5 stars

Excellent Service from Eastbrook Bathrooms & Michael Saava

Had a great experience with Eastbrook Bathrooms. Their product range is top-notch, and the quality is outstanding. Special thanks to their London Rep. Michael Saava—he was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free as always. Highly recommend both Eastbrook and Michael for anyone planning bathrooms for their New developments.
London Design & Build Services Ltd.

January 10, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic feedback!
We’re thrilled you’ve had such a positive experience and appreciate the shoutout to Michael—he’s a valued member of our team.

The Eastbrook Team

Rated 5 out of 5 stars

Amazing service and quick delivery!

I have been an Eastbrook customer for a while now,
they are amazing & efficient
Michael Sava the sales Rep is always helpful and always helps out when I'm in a pickle!

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely feedback!
We’re so glad you’re happy with our service, and we’ll pass your kind words on to Michael.

The Eastbrook Team

Rated 5 out of 5 stars

Every business faces its challenges…

Every business faces its challenges from time to time, but it's how those challenges are met that truly defines a company's culture. Having worked with Eastbrook for over 20 years, I can say with complete confidence that they consistently demonstrate excellence through their people and service.

From our dedicated BDM Patrick Buckley, to Steve Auger—our reliable Southwest delivery driver, to the outstanding sales team including Roxy, Wendy, Denise, Leah, Charlene, Kieron, Joe, James—everyone plays a crucial role. Charlotte in accounts, Lindsay Jake and Joanne in technical and aftersales are also key to ensuring everything runs smoothly.

It’s this cohesive and professional team that makes Eastbrook stand out. Their continued commitment to service and support is why they remain a trusted partner after all these years.

Zeal Interiors - Penryn, Cornwall.

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your amazing review and continued support over the years!
We’re incredibly proud of our team and are so grateful for your recognition of their hard work and dedication.

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook Quality

Eastbrook have a large range of products with everyone's budget in mind. I would recommended them to anyone for there service and quality.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your kind words and recommendation!
We’re so pleased you appreciate our range and service.

The Eastbrook Team

Rated 5 out of 5 stars

Since I started in The Bathroom…

Since I started in The Bathroom Showroom Emerson’s Green Patrick Buckley From Eastbrook has been next to none! He can’t be helpful enough with any product questions, charity days and just generally being a lovely person! Patrick was the reason I started using Eastbrook and will continue to do so. The products come quickly and at a good standard, my favourite is the brass shower bundle. We all need to be a bit more like Patrick and life would be so lovely :-)

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your kind words and support!
We're thrilled to hear how much Patrick has helped you. It's also great to hear you're enjoying the brass shower bundle; it's a firm favourite of ours too!

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook Bathrooms

Service is impeccable and we love our driver! Heart and sole of the business is the people who work there from office to delivery team. The products are reliable to the fact we've barely had any issues in many years.
EN1

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your wonderful feedback!
We're truly grateful for your kind words about our team – they are indeed the heart and soul of what we do. It's fantastic to hear our products and service continue to meet your expectations year after year.

The Eastbrook Team

Rated 5 out of 5 stars

High quality produces and excellent…

High quality products and excellent customer service from start to finish! Will definitely order again in the future.

May 7, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely review!
We're delighted to hear you were pleased with both our products and service.

The Eastbrook Team

Rated 5 out of 5 stars

Great to deal with.

Great to deal with, orders delivered quickly. Customer services always helpful. Sales rep always available to help and sort any special requests. Price is very competitive. The quality of goods is great. My customers are very happy with the products.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!
We're so pleased to hear our service, pricing, and product quality are hitting the mark for you and your customers.

The Eastbrook Team

Rated 5 out of 5 stars

excellent range

excellent range , especially the odd sizes in baths , trays etc that no other company has .

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your kind words!
We're glad our unique product range helps you find exactly what you need.

The Eastbrook Team

Rated 5 out of 5 stars

Exceptional Service and Quality from Eastbrook Bathrooms

We always have an outstanding experience with Eastbrook Bathrooms. The staff are incredibly knowledgeable, friendly, and always willing to go the extra mile to help whether it’s offering advice on product compatibility, or comparing products differences and suitability.

The quality of their products is top-notch, with a wide range of stylish, well made items that clearly stand the test of time. It's also reassuring to know that many of their products come with solid warranties, giving extra peace of mind with every purchase.

What really sets them apart, though, are the prices. You get high end, reliable bathroom products at genuinely competitive rates, making Eastbrook a fantastic choice.

Highly recommended great service, great products, and great value!

From all the Team @ Phillips Bathrooms

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the glowing review!
We truly appreciate your kind words and ongoing support—it means a lot coming from a valued partner like Phillips Bathrooms.

The Eastbrook Team

Rated 5 out of 5 stars

Great Products & Service

The products and the service is always top class from Eastbrook. Been using them for over 3 years now to supply to my customers and never had an issue with the quality of the products and have an amazing selection as well. My sales rep Julia is lovely just to mention as well and nothing is ever too much trouble! :)

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic review!
We're thrilled to hear you've had such a positive experience over the years—and Julia will be so pleased to get a special mention!

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook

As normal , great service from a great company

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the kind feedback!

The Eastbrook Team

Rated 5 out of 5 stars

Great company

We have used Eastbrook for over 15 years and have always been very happy with the products and the service.
Our rep Julia is fantastic and nothing is ever too much trouble.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your continued support over the past 15 years!

We're thrilled to hear such kind words about our products, service, and Julia — she’ll be delighted.

The Eastbrook Team

Rated 5 out of 5 stars

This company has great Customer service

This company has great Customer service with a friendly work force that is happy to help. Lindsey smith is my go to Sales Manager & has been so helpful with any issues I have had.
JTDove, Sunderland, SR1 2NL
Bradley

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely feedback, Bradley!

We're so pleased to hear Lindsey has been such a great support — we’ll be sure to pass this on to her.

The Eastbrook Team

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